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Business Profile

Clothing

DrJays.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 7 you tried to pull $9.04 from my account I have never subscribed to anything from you I have never bought anything from you put a stop to trying to take money from my account

    Business Response

    Date: 10/10/2023

    Hello ****,

    DrJays.com can confirm that you have not conducted business with our website and there is no authorized transaction found. If you have come across an unfamiliar charge on your credit card, the correct action to take would be to notify your bank as your card has likely been compromised. The transaction you see was not authorized on our end, as it was caught by our security team and cancelled. We are sorry for your experience and hope your bank can help you resolve this. If you have any questions or concerns in the future, please know that we are available via Email ********************* LiveChat (by visiting our website DrJays.com), or Phone **************

    Thank you,

    ****

     

    Customer Answer

    Date: 10/10/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order ID: ******** on sunday, february 12 around 11pm. After placing the order i noticed the shipping address was incorrect. I sent an email to request the change to be made since I couldnt call or use the chat online as the store is closed after 7 pm on the weekend. On monday the 13th, i receive they reply that no change could be made as it was already processed. How could you process an order when the customer already left a notice to change the address?

    Business Response

    Date: 02/15/2023

    Dear *********

    Thank you for contacting DrJays.com. We apologize for the inconvenience, but we strive to ship customer orders as quickly as possible.  According to our records, at the time your emailed was received and contacted us via chat, your order was already fully processed and was unable to be canceled or modified. Emails are answered in the order that they are received and may take 24 hours to reply.  As your order was placed on Sunday 2/12/2023, you order shipped off first thing Monday morning, 2/13/2023. Your order has shipped the the address provided at the time of checkout and is unable to be changed. So sorry for the inconvenience. We have refunded your shipping fee of $20.95 USD. Thank you and have a good day!

  • Initial Complaint

    Date:12/19/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order ******* on 11/20/22 for 5 items totaling to 121.68$. I contacted this company about not receiving my order and requested a refund. Package tracking 1Z814RA0YW08431907 says delivered 11/23/22. **************** rep said they will do an investigation and get back to me. Couple days went by I contacted them again and was told its still being investigated. On 12/11/22 I get an email stating they submitted claim with carrier and the package was delivered properly. I emailed them back and never received a response after that. The company just waited a couple days to lie to me and give me the same information I can see online. The tracking doesnt say anything about where the package was delivered it just says delivered. I also contacted *** and they told me no investigation is associated with the tracking number. I am requesting a refund before I dispute this charge and give my bank this information.

    Business Response

    Date: 12/21/2022

    Dear *********,

    Thank you for contacting DrJays.com and sorry to hear about your unfortunate situation regarding your missing parcel. As a result, we have applied a full refund of $121.68 to your credit card ending in 6741.  It may take your card issuer approximately 3-5 business days to post your credit.  If you have any questions, please feel free to contact us. Thank you and have a good day.

     

    Regards,
    Preston D
    DrJays.com Customer Service
    Service@********************
    *************

    Customer Answer

    Date: 12/21/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

DrJays.com is NOT a BBB Accredited Business.

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