Complaints

This profile includes complaints for 7 Cups of Tea's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  7 Cups of Tea

  222 Avenida Vista Del Oceano San Clemente, CA 92672-4546

  
• 

  7 Cups of Tea

  828B Bryant St Palo Alto, CA 94301-2707

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed that my profile was on 7 Cups, and they absolutely do NOT have permission to use my likeness or my biography. There is a message button that states that you can contact me through that, but clearly, I do not receive those messages. I am NOT affiliated with 7 Cups and want my likeness and information removed IMMEDIATELY!

  

  Business Response

  Date: 04/25/2025

  Hi there,
  
  Thank you for contacting 7 Cups. 7 Cups is the worlds largest mental health community. We have over ******* trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.
  The goal of the local support systems (************************) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.

  
  I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. 

  
  We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.

  
  We have deleted your listing and please let us know if you have any questions.
  
  Best regards,
  

  
  

  Customer Answer

  Date: 04/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *******
  
   
  

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company copy/pasted my Psychology Today profile to fraudulently represent that I am part of their platform and I am not. I want my info removed from their website.

  

  Business Response

  Date: 04/22/2025

  Hi there,
  
  Thank you for contacting 7 Cups. 7 Cups is the worlds largest mental health community. We have over ******* trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.

  
  The goal of the local support systems (************************) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.

  
  I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. 

  
  We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.

  
  We have deleted your listing prior to sending this message and please let us know if you have any questions.
  
  Best regards,
  

  
  

  Customer Answer

  Date: 04/22/2025

  I dont believe what you are saying is true about how you forward referrals to the therapist, who never signed up for this service. I have heard about several therapists who have been in the same situation and not gotten contacted by 7 cups. What you are doing is fraud, we are not signing up for this, and you are stealing are profiles and listing them fraudulently on your site. Nowhere on the site says anything about your practices being done in this manner. 

  

  Business Response

  Date: 04/25/2025

  Hi there, 
  
  Thank you for contacting 7 Cups. 7 Cups is the worlds largest mental health community. We have over ******* trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.
  The goal of the local support systems (************************) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.

  
  I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. 

  
  We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.

  
  We have deleted your listing and please let us know if you have any questions.
  
  Best regards,
  

  
  

  Customer Answer

  Date: 04/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved for myself. However, their business practices are extremely questionable and should be shut down. 
  
  Regards,
  
  ******* ****
  
   
  

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently found that this business has copied my listing from another servicing website onto their directory without my permission. Theres a contact button at the top of this page that says send message and its very misleading thinking youre going to message me, but in reality this message will go. I have no idea where. I have requested that they remove my listing from their directory as it was unauthorized and I do not need their services. They have done this with many other providers as well.

  

  Business Response

  Date: 04/22/2025

  Hi there,
  
  Thank you for contacting 7 Cups. 7 Cups is the worlds largest mental health community. We have over ******* trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.

  
  The goal of the local support systems (************************) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.

  
  I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. 

  
  We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.

  
  We will delete your listing and have tried to search for your listing but unable to locate it, please send the *** to our support email address. Please let us know if you have any questions.
  
  Best regards,
  
  

  
  

• Initial Complaint

  Date:04/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Information stolen and used to set up a fake profile - I am **** ********, ****. This info is from a real provide I set up and it has been copied to extort me to pay for a profile with them and will cause confusion for my potential clients. ************************************************************************************************

  

  Business Response

  Date: 04/22/2025

  Hi there,
  
  Thank you for contacting 7 Cups. 7 Cups is the worlds largest mental health community. We have over ******* trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.

  
  The goal of the local support systems (************************) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems. I understand you wanted to be removed but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. 

  
  We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.

  
  We have deleted your listing and please let us know if you have any questions.
  
  Best regards,
  

  
  

• Initial Complaint

  Date:04/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7 Cups has data mined my information for a "directory." However, when a potential client does attempt to contact me, 7 Cups does not pair me with the client. Hundreds of other therapists have experienced the same. 7 Cups uses my reputation, speciality, and even my exact words to divert people to their platform. It's false advertising to vulnerable clients and it's stealing my credentials.

  

  Business Response

  Date: 04/22/2025

  Hi there,
  
  Thank you for contacting 7 Cups. 7 Cups is the worlds largest mental health community. We have over ******* trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.

  
  The goal of the local support systems (************************) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.

  
  I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. 

  
  We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.

  
  We have deleted your listing and please let us know if you have any questions.
  
  Best regards,
  

  
  

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7 ******** has copied my profile and said that I am a mental health professional that is working with 7 cups and I am not. Its an ethical and negligent to use a certified professionals profile to gain clients. I work for myself under ****************************** and do not work for another agency. My profile needs to be taken down immediately.

  

  Business Response

  Date: 04/22/2025

  Hi there,
  
  Thank you for contacting 7 Cups. 7 Cups is the worlds largest mental health community. We have over ******* trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.

  
  The goal of the local support systems (************************) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.

  
  I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. 

  
  We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.

  
  We have deleted your listing and please let us know if you have any questions.
  
  Best regards,
  

  
  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have discovered that this business has fraudulently copied my professional profile and personal information from my Psychology Today listing and are being used without my authorization on their platform, posing as ***** original profile can be found here: ************************************************************************************* The profile includes personally written content, such as my biography, specialties, and credentials, all of which I authored and own the rights to.The unauthorized profile appears on your site at: ************************************************************************************************ The content reproduces text and/or impersonates me by presenting this material as if I have created or endorsed it, which I have not.I did not authorize the reproduction or display of this content on this platform. The unauthorized use of my profile content not only infringes on my copyright but also constitutes misrepresentation and identity theft.Accordingly, I hereby request that 7 Cups of Tea:Remove or disable access to the infringing content immediately.Investigate the account/user responsible for creating the profile.Confirm with me once the content has been removed.I have a good faith belief that the use of the copyrighted material described above is not authorized by the copyright owner, its agent, or the law. I certify, under penalty of perjury, that the information in this notice is accurate and that I am the copyright owner or authorized to act on behalf of the owner.

  

  Business Response

  Date: 04/18/2025

  Hi there,
  
  Thank you for contacting 7 Cups. 7 Cups is the worlds largest mental health community. We have over ******* trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.

  
  The goal of the local support systems (************************) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.

  
  I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. 

  
  We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.

  
  We have deleted your listing and please let us know if you have any questions.
  
  Best regards,
  

  
  

• Initial Complaint

  Date:04/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a licensed mental health therapist in the state of **********. 7 Cups has taken my professional profile information and photograph and is using them on the 7 Cups website to portray me as a therapist employed by their organization. THIS IS A SCAM. This fraudulent website DIRECTLY NEGATIVELY impacts me by using my business and profile information WITHOUT AUTHORIZATION for their financial gain.

  

  Business Response

  Date: 04/18/2025

  Hi there,
  
  Thank you for contacting 7 Cups. 7 Cups is the worlds largest mental health community. We have over ******* trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.

  
  The goal of the local support systems (************************) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.

  
  I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. 

  
  We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.

  
  We have deleted your listing and please let us know if you have any questions.
  
  Best regards,

  
  

• Initial Complaint

  Date:04/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am submitting this complaint regarding 7 Cups (*************) due to a serious violation involving the unauthorized possession and potential use of my personal information.I have never created an account with 7 Cups, nor have I ever used their platform in any capacity. Despite this, I recently discovered that my personal data appears to have been obtained or used by 7 Cups without my knowledge or consent. I am deeply concerned about how this company acquired my information and for what purpose.This is a breach of privacy and possibly a violation of consumer data protection laws. I am requesting that the Better Business Bureau assist in holding 7 Cups accountable for this misconduct.I respectfully demand the following:1.A full explanation from 7 Cups regarding how my personal information was obtained.2.Immediate and verifiable deletion of any and all data they may have collected or stored about me.3.Written confirmation that my information has not been shared with any third parties.4.An investigation into their data collection practices and privacy policy for potential misuse of data from non-users.This situation has caused me serious distress. I did not consent to any relationship with this company, and I demand answers and action to protect my privacy and prevent further misuse.Thank you for your time and for investigating this ********** can view the information they have posted regarding myself on this link: ********************************************************************************************************

  

  Business Response

  Date: 04/18/2025

  Hi there,
  
  Thank you for contacting 7 Cups. 7 Cups is the worlds largest mental health community. We have over ******* trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.

  
  The goal of the local support systems (************************) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.

  
  I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. 

  
  We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.

  
  We have deleted your listing and please let us know if you have any questions.
  
  Best regards,

  
  

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7 Cups is using my information on their website without my consent and is using fraudulent claims about my services and I did not authorize anything to this company to use my name or services to gain traffic for themselves. This violates ethical guidelines for licensure and I want my name and information removed from anything on their website and/or services and they need to be held accountable for falsely advertising mental health services to a vulnerable population of the public.

  

  Business Response

  Date: 04/18/2025

  Hi there,
  
  Thank you for contacting 7 Cups. 7 Cups is the worlds largest mental health community. We have over ******* trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.

  
  The goal of the local support systems (************************) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.

  
  I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. 

  
  We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.

  
  We have deleted your listing and please let us know if you have any questions.
  
  Best regards,