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Find a Location

Tom & Jack's Auto Service & Repair has 1 locations, listed below.

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    Business ProfileforTom & Jack's Auto Service & Repair

    Auto Repair

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers auto service & repair..

    Business Details

    Location of This Business
    798 San Bruno Ave E, San Bruno, CA 94066-3631
    BBB File Opened:
    6/24/1996
    Years in Business:
    42
    Business Started:
    1/1/1982
    Business Started Locally:
    1/1/1982
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    2
    Business Management
    • Mr. Jack Shaw, Owner
    • Ms. Kelly Shaw, Owner
    Contact Information

    Principal

    • Mr. Jack Shaw, Owner

    Customer Contact

    • Mr. Jack Shaw, Owner
    Additional Contact Information

    Fax Numbers

    • (650) 873-8053
      Primary Fax

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/05/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought a new crate motor from blueprint engines w/ warranty. *** at *** And Jacks auto repair installed it. There were a list of problems, one after the other with the service *** provided, problems that have voided my engines warranty with the manufacturer, and put my new motor at risk of severe internal damage.1) I picked up my car after *** was finished, after first 500 mile break in, which is most crucial, I checked the spark plugs and noticed they were black. It was discovered that one of the floats in the carburetor was stuck open leaking fuel nto my cylinder the whole time during the break in period causing a severe condition called cylinder wash which can damaged the piston rings, and cylinder walls. A problem that can take some time before it arises . I have documentation of the faulty carburetor from the manufacturer. This problem shouldve been noticed at the time of installation and start up. *** failed to inspect my carburetor in the beginning.2) While driving my vehicle during the break in period, I noticed the temperature gauge really high several times. I would pull over and let the engine cool, but the motor overheated on me several times. I later spoke to one of Toms parts suppliers, **** over at ************************, and he told me to check to see if *** burped the radiator. I ran the car while it was in my garage without the radiator cap on as **** said too, and after five or *************************************************************************************** the radiator. *** never burped my radiator. This too is a major problem during the breaking. Because the over heating of my motor voids my warranty with the manufacturer. I called ***, and at that very moment during our phone call he told me that he was having the same issue with another car he put together.3) i bought brand new headers that he destroyed, and many other problems documented. *** through a tool at his tool box during a conversation about the many problems
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    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

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