Complaints
This profile includes complaints for 1STOPlighting's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 44 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/20/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm sad because I always liked 1StopLighting. A year ago, I purchased Kichler lights and accessories for about $2,000 from them. Recently, I spent $223.48 with them on 3 Kichler items. When the items arrived (all in one box), I realized that I didn't need them -- as I still had those items in my garage from the previous order. So I returned the 3 items to them (unopened) in a box for a full refund, as per their policy. They only refunded one of the items in the box -- for $35.99. I am still owed $187.49. I've spent a long time on phone holds, and in phone conversations with them, as well as emails. They promise to take care of it, but so far nothing. And I can't spend anymore time on this. Attached are 2 photos I took of the items as I was packing them up for shipping back to them. (It's a practice I often do as a form of protecting myself with refunds.) Thanks so much, BBB.Business Response
Date: 08/08/2023
Hi there,
Thanks for letting us know of the issue. We apologize for this error and inconvenience. It looks like you have been fully refunded on all the returned items. Please let me know if you have any questions or concerns regarding this matter.
Thank you,
Customer Answer
Date: 08/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
Date:07/19/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted ***** to determine possible causes for a malfunctioning ceiling fan and was advised of the likely cause and the necessary replacement part (Motor Receiver) which I immediately ordered from 1Stop Lighting. I received the part ordered soon enough. As it turned out the rep from ***** had recommended the wrong part - so that certainly is not the fault of 1Stop. (Unknown to me when ordering, my fan is made with one of two lighting systems, and the Minka rep failed to ask or to notify me that there was a difference in the required part number...)Anyway today I contacted 1Stop to return the part and was advised this was not possible because they consider the part to be an "accessory" and therefor not returnable. Calling this part an "accessory" is like calling the ignition in your car an "accessory". The fan simply cannot function without it.The 1Stop web site states endlessly 'free returns', etc, etc. If you dig in far enough it even indicates that "accessories" cannot be returned. However - classifying a fundamental part of a ceiling fan as an accessory is a lousy way to avoid doing the right thing.I will happily ship the item back for a refund since we have replaced the fan altogether based on this experience.Business Response
Date: 08/08/2023
Hello ******,
Thank you for letting us know of the issue. Although it sounds like Minka technical support gave you the wrong part, we can still allow the return of the motor part. Please let us know what your order number is so i'm able to make this accommodation for you.
Thank you for your business,
Have a great day!
Customer Answer
Date: 08/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.1StopLighting has agreed to accept a return of the product once they find the order in their system. They requested that I provide the order number. As below:
THE ORDER NUMBER IS: 1230251 SHIP DATE OF 7-7-2023
Customer Answer
Date: 08/16/2023
I am rejecting this response because:On August 8, 2023 1StopLighting agreed to allow a return based on a complaint that I filed through the BBB. I have attached the email that was passed through to me.I have tried repeatedly to contact 1StopLighting via email and telephone. Neither method generated a response. In my estimation they are aware that simply replying to the BBB and further stonewalling will cause the complaint to show as being cleared. Certainly it is not cleared in my case.I still wish to return the item.Must I file another complaint - or does the BBB have a way to require them to live up to their promise?ThanksBusiness Response
Date: 08/17/2023
Hi ******, per the communication history, we had requested your order number; I do not see it under your name. Can I please have that?Customer Answer
Date: 08/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.The business went above and beyond to settle my concern. Please withdraw / cancel this complaint.
Thanks! ************* / *******, **
Initial Complaint
Date:07/13/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed order #******** on 6/30. Was to be delivered in 3 days. Delivered the wrong item on 7/7. Emailed with no response. Requested replacement on site with no response or confirmation. Spent hours waiting for their customer service to answer the phone to be told that someone would call me back to give me an email address where I can send photos (weird process). They never called. Received a generic email in response to my web inquiry telling me that they would respond in 8 days (which is unacceptable). I responded to with pictures of the wrong item on 7/10. No response. I've been on hold various times throughout the day for hours, no answer. Can't get my situation resolved. I need these items for a rehab I'm working on. If you are buying from this company BEWARE. They are not available to help with problems and hope you just cut your losses and go away.Business Response
Date: 08/01/2023
Hi ****,
It looks like ****** assisted you with this issue and have refunded you an extra $30 for the inconvenience. We sincerely apologize for the delays, and we thank you for your business.
Thank you!
Initial Complaint
Date:07/12/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/30/2023 I ordered and was charged on my credit card $176.70 for a *****-Tiered Birdbath, order # ********. On July 3rd I was notified that the item was not available at their warehouse. Hence I requested on the same day to cancel the order. On July 6th they answered that they received the cancellation and would inform me at a later date about the refund.On July 7th, they stated that they had processed my refund and would be sending a check and they estimate that I should receive it in about 3/4 weeks or more.With the type of customer service standards shown by this Company I lose my trust in ecommerce.How can they charge my card for an item that they don't have and than decide that they have the right to take a minimum of 4 weeks or more to send me what is owed me. It is not professional to charge a card if you don't have what you are selling and even worse, to send a check (if it has been sent) instead of apologizing and give immediate credit to my card.Business Response
Date: 08/01/2023
Hi there,
We sincerely apologize for the inconvenience. We have to send in a check due to an error on our payment system. I'll have this check expedited.as soon as possible. Please let us know if you have further questions and/or concerns.
Thank you!
Customer Answer
Date: 08/01/2023
I am rejecting this response because:
I feel like this Company continues giving the run around, On July 7th they stated that they had processed my refund. On today's response to the BBB complaint they state that they sincerely apologize for the inconvenience and that they still have to send a check! They took my money by Credit Card more than 1 month ago to sell something they did not have to sell and they are still playing around about sending a check. Since I paid by credit card, I don't understand why they keep talking about a check. The right way would have been to give me immediate credit to my credit card, 1 month ago. With customer service standards exampled by **********************, I lose lose trust in ecommerce.
Business Response
Date: 08/08/2023
Hi there,
I completely understand your apprehension in entrusting us. Your check refund is currently being processed by our accounting team. I'm requesting it to be expedited, I'll keep you updated. Our check requests usually take 4-5 weeks to be sent it usually. We really do apologize for the inconvenience.
Please let us know if we can assist you with anything else.
Thank you,
Customer Answer
Date: 08/08/2023
I am rejecting this response because they are just wasting my time and holding on my money. More than a month ago they answered that they had processed the refund and now they give the same response, that a check will reach me in 3/4 weeks. An immediate credit should have been given to my credit card. I remain flabbergasted as to the A+ BBB rating.Initial Complaint
Date:06/24/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/21/23 I placed order #******** for 4 Kichler ceiling fans, 3 light kits, slope adapter, 2 down rods, and 12 blade sets in assorted colors (blades for these fans are sold separately). The total cost was $2617.08 and was charged to my credit card (Amex). The next day, the company notified me that 9 of the 12 sets of blades were unavailable due to being discontinued. On 5/23 I received shipment from ******* of all the other ordered items. On 5/25 I initiated a return for the delivered items and later received an RMA for all, except 1StopLighting does not refund for fan blades. All of the returned items were received by ******* on 6/5. Since the return, I have been asked several times to furnish the tracking # ******* ************) for the shipment of the fan light kits, which I provided each time. The lights were shipped in the same box as the rods, slope adapter, and I even included the blades (which I already knew they wouldnt refund).Since ******* received the returned items, the process for receiving my refund has been unnecessarily complicated, piecemeal, and prolonged. Worse yet, the company has yet to refund me $606.66 for the returned fan lights. Actually, they did initiate that refund by crediting my Amex card (showed up as a pending credit on my account), but then apparently reversed the transaction. This occurred shortly after I asked them to refund me for the returned accessories, which for some reason they did not process at the same time as the lights. This, despite their website portal indicating that all item were received and my refund was forthcoming. Their portal last indicated that my refund for the lights was issued on 6/14.I have communicated via email with ***************** throughout much of this ordeal. My last message was sent to this representative on 6/22 asking if they understand that my Amex. **** was not actually credited for the return of the fan lights. I received no response.See attachments with timeline, docs and screenshots.Business Response
Date: 07/06/2023
Hello, please be sure to check your account; all credits have been issued and your order was refunded in full. The credits are as follow: $303.21, $1,485.99, $606.66, $68.48, $23.90, $28.85, and $93.99.Customer Answer
Date: 07/09/2023
I am rejecting this response because:
The response by the business is inaccurate. While I did finally receive a credit for $606.66 two days after the business was sent my complaint by BBB, the full accounting of credits related to this order is: 5/29/23 for $309.21, 6/7/23 for $28.85, 6/9/23 for $1485.99, 6/16/23 for $23.90, 6/16/23 for $68.48, and 6/26/23 for $606.66. Again, take note that all items were received by ******* on 6/5/23.
Moreover, I did not receive a refund for the returned fan blades as the businesss response claims.
Business Response
Date: 08/11/2023
Hi there,
There was definitely some confusion on this order with all the returns and cancels processed, so I apologize for any delays and miscommunications! At this point I have issued an additional credit of $93.99 (transaction ID ************.
Please allow 3-5 business days to see the credit reflect.
I hope this helps, please let us know if you need anything else.
Initial Complaint
Date:05/30/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 3 pendant lights on 5/29/2023. The payment went through. On 5/30/23 I got an email saying that my items are backordered. I immediately requested to cancel. On the cancel page, it said nothing about a refund. So, I called the customer service # and waited and waited and waited. I ended up repeating this 3x. Still haven't spoken to anyone. I then got an email saying that my request to cancel was received but again, nothing about a refund. I've been on hold now a total of 45+ mins and still haven't talked to anyone. I would like to speak to someone now about my refund.Business Response
Date: 06/06/2023
Hello,
Thanks for contacting us! I'm sorry to hear that you are not satisfied with your order. Unfortunately, it looks like your order has already been shipped out, and we are unable to cancel it at this point. However, we're here to help make things right for you.
If you decide to keep the item, we hope you enjoy it! If you would like to process a return, we can assist you with our return policy and procedure. I just sent over the return instructions to the email we have on file. Once the items have been returned to the manufacturer, they'll conduct an inspection to confirm that everything qualifies for a refund.
It usually takes up to 10 business days from the day the manufacturer receives the item for the inspection to be completed and the refund to be processed. We know waiting can be a drag, but we appreciate your patience!
We're grateful for your business, and we hope to work with you again soon!Initial Complaint
Date:03/10/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Approximately February 24 my friend helped me find a kitchen chandelier for me through 1stoplighting. I did not realize it was clearance and was unable to be returned. I also was not informed that the light could not be raised or lowered. I love the light but it hangs so low that it almost touches my table. I phoned the return division of the company and waited on hold for almost one hour. When I phoned them to order the light the representative picked up within a few minutes. When I finally reached someone at the return desk I was told I purchased this light on clearance . After explaining I had no idea this was a clearance item they said they would get back to me and let me know if I could return it. I did not hear back so phoned them two days later and learned I could return the light at my cost. I asked what was the cheapest method and was informed ***** I went to the post office yesterday and was told the package was too large and must send with *** or ****** I went to the *** office and was told the cost would be $185.00. I then phoned the company to see if they could split the cost with me since this is quite costly and was told they are doing me a favor returning a clearance item. I explained that there policy does state free returns but they refuse to discuss the matter any further. I was speaking to someone at a call center who I believe, due to the accent, was located overseas. I would like the company to split the cost of the return with me given the item did not clearly state you cannot raise and lower the hanging chain. I even spoke with the manufacturer who expressed her sympathy for my situation but said I must deal with the retail merchant regarding returns.Business Response
Date: 03/14/2023
Hello ******,
We apologize for your experience however, clearance items are confirmed discontinued goods by the manufacturer. They are discounted in price and considered final sales. We state "non-returnable" on both the product page as well as the confirmation email for clearance items to prevent any confusion or issues. We made an exception on your item to allow it to come back and even waived *********** fee. All we required was the item to be sent back in return for a refund. Once the item is received back we can issue a refund for the item. Thank you.
Customer Answer
Date: 03/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I just want to say that the fact you do not answer the phone for an extended period of time when the customer phones regarding returns as well as the customer service representative who requested I send him the tracking number of the order with an email that is not taking messages shows your company lacks professsionalism and customer service. Had someone told me this item is not able to be adjusted I would not have ordered it. I spoke with your sales team prior to ordering and was not made awarenofmajor issues with light I spent the cost of a new light in shipping fees and feel I should be reimbursed for half. I will write a review of your company and am extremely disappointed in my first experience with you. Please share the expense of returning this lamp. Thank you.
peior
to ordering and was not
mademawaeemo
Initial Complaint
Date:02/10/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an item from their website. It was delivered and it is not the item that I need. When I go to the website now to try and return it, it tells me that my return has been denied even though I haven't even requested a return yet. I called their support telephone number and the woman told me that I'm not allowed to return the item because it is a discontinued item. I asked her where on the site that was stated and she couldn't direct me to a page. The link in the email I received from the company about returns goes to an error page. So now I'm stuck with a $70 item that I do not need, and they are refusing to take it back. I feel like this is a deceptive company with poor communication. Do you attach file shows the email with the invalid link to information about return policies.Business Response
Date: 02/16/2023
Hello,
Thank you for reaching out, I have reviewed your order and see that the return was originally approved back on 11/16/2022, which was still within the 30 day return period. This return request was closed out 01/16/2023 because we did not receive the item back. We provided the extra 30 days because of the holidays. The order is now outside of policy and we cannot accept the item back.
Please see the attached link below on our return policy.
**********************************************************
Thank you, please let us know if you need anything else.
Customer Answer
Date: 02/16/2023
I am rejecting this response because: I was never informed that I only had 30 days to return the device. After the return authorization. The reasonable way to resolve this is to provide me with a refund.Business Response
Date: 02/20/2023
Hello,
Thank you for reaching out. I further reviewed your order and confirmed on 11/16/2022 we provided you with a return label that expires within 30 days. Our policy on our site (as linked below) also states that there is a 30 days return period as well as the return instructions we sent you advises that it is 30 days from the you receive the item. The item was not returned so we are unable to issue or authorized a return at this point in time. If you have question, please let us know.
****************************************
***************************************
**********************************************************
Thank you and have a good day.
Initial Complaint
Date:01/19/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Online, I ordered 2 exact part numbered ceiling lights from 1Stop Lighting about 3 weeks ago. Paid over $200. 2 separate boxes arrived on 2 separate days via Fed Ex. When electrician opened both boxes---they were different lights in appearance and in metal mounting. However, both part numbers were the same on the metal mounting. I called 1Stop spoke to *****. He stated he would email me and I could send him photos. He said he was aware of the mismatching problem from past experience. He described to me he knew one was translucent being grayish in color, was thinner and smaller in length. The proper light ordered with 1 received was the opaque, very solid, with thick white (not greyish thin shade). ***** stated he would send me the company email to send him photos back. He did not. 2 days later company sent me a replacement notice. I tried to email photos back to *****, however, he had the company email blocked. I then called and spoke to Lanel 1/19/23. She read me her notes from ***** which stated one light arrived broken. This is entirely false. ***** stated to me that ***** claimed a break in order to get a replacement from the warehouse manufacturer- Maxim Lighting. So ***** lied to Maxim manufacturer. Does ***** understand what he did is fraud. ***** stated she now has forwarded the photos of the mismatched (same item number) ceiling lights to Maxim to ship the proper larger, solid white, thicker FULL REPLACEMENT mount/shade (not just shade--because mounts are different as well). I advised Lanel I was filing with BBB to ensure resolution and receipt of proper ceiling light ordered. She stated she was aware.Business Response
Date: 02/07/2023
Hello,
Thank you for reaching out. I apologize for the long delay regarding this issue. I have reviewed the situation and see that we were able to come to a resolution regarding this situation. We have issued a full refund for the items and did not require the items back. If you have any questions or further concerns, please reach out to us. Thank you and have a good day.
Initial Complaint
Date:12/28/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 5 exterior lights from ****** Street Home (a 1STOPLighting Company) on 11/27/22. The lights arrived and I sent them to our new construction build to be installed. The color on the box read Bronze, which is the color that I ordered. However, the items were black inside the box. Thankfully I caught this issue before some of the boxes had been opened. I made 3 attempts to contact customer service, each time being promised that a supervisor would be in touch within 24 hours. I never was contacted. Finally, on my 4th attempt, I was given a link to a chat system. My complaint was filed by a ****** Street employee on the site with incorrect information, which was then promptly closed and responded to that they do not allow returns for opened items. I am being held responsible for their manufacturer/ quality issue and have yet to be able to speak to anyone directly. This was a $2,000+ order that was wrong that ****** Street/ 1STOPLighting will not take responsibility for.Business Response
Date: 12/29/2022
Hello,
We have reviewed the situation and have confirmed that the returns were originally denied for being informed that the items had been installed. Our policy states that we will accept a return for items returned in the same quality we sent them out in, once installed they are no longer resalable. We have already processed a return for most of your order that was confirmed not installed. However, as advised, we are pending photos of the incorrect items for the 3 that were stated not to have been installed so that we may process the return for those items. Once the photos are received we will be able to process the return. The items will be checked upon arrival and a refund will be issued so long as the items have not been installed and are still in the original packaging. Thank you.
Customer Answer
Date: 01/03/2023
I am rejecting this response because: I have provided all details and pictures as proof that the items that we received were wrong. I cannot verify if they were mislabeled or the wrong item sent. I can clearly prove a difference in color ordered and color received. ****** Street responds briefly and without much detail or understanding. Three items were installed because I verified the color on the box as correct. We are in the middle of a new construction build and it is not realistic to personally be with each contractor as they install individual items. I should be able to depend on boxes from a company being correct. And this is my issue- that the box, and thus the light, is misrepresented and Id like ****** Street to honor that.Business Response
Date: 03/14/2023
Hello *****,
Thank you for your response. We have approved the return for the items that have not been installed and have taken care of the refund for those items. As per our policy, once an item is installed/altered, we cannot accept the item back. I've attached a link to our policy below but if you have any further questions, please reach out to us. Thank you and have a great day.
****************************************************************
1STOPlighting is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.