69 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Cheryl L
1 star02/23/2024
This company has all the expensive technology, but if there is a problem there is NO WAY to talk to anyone to explain. I ordered 5 fixtures--$915. I received 2. I can't install them as I need all of them for the front of my house. I ordered in October--now they say **** I want a return and a refund. Order number: ******** I have been on the phone and website & just get automated answers. I would never order from them again & I will discourage others to do the same.*******************
1STOPlighting Response
03/05/2024
We apologize for the inconvenience and frustration caused by the delay and incomplete order. We understand the urgency and importance of your situation. We've initiated the process for a return and refund for the items you've received incompletely. Please accept our apologies for the difficulty in reaching our support team. We're actively working to improve our communication channels. If you need further assistance, please don't hesitate to contact us directly. We appreciate your understanding.Review from Jennifer O
1 star01/22/2024
DO NOT SHOP HERE. Wish I would have come here first to read reviews before odering. DO NOT order from here. **************** is horrible as they are an all digital platform. Do not respond to requsts timely. I was sent defective product and want replacement. Can't find out what my status code means. I too think I was duped. Very sad a company like this exists and goes through trouble of sending me a product that cannot be used just to get my money. Probably out couple hundred dollars! Shame on you 1stoplighting!1STOPlighting Response
01/25/2024
Hi there - I reviewed your order and your replacement was processed within a couple business days of receiving your request; your replacement is scheduled to ship on 1/29. Once we have tracking information, it will be forwarded to you directly via email.
I hope this helps!
Review from Darrin C
1 star01/03/2024
We promise to take care of you! So, if a problem ever arises with your order, we will do everything in our power to make it right and have you leave with a smile. this is on THEIR site. but furthest from the truth. They have deceptive delivery statements on their website, so beware. They only ship GROUND. so if it says 2 day delivery, unless you live next door to the warehouse, I would not count on it getting there. They will give you an 'incentive' payment of about 10 dollars for not honoring the 2 day delivery. DECEPTIVE. FRAUDULENT?If you must buy through them use AMAZON where you have recourse because they wont honor the delivery 'guarantee'ZERO STARS1STOPlighting Response
01/04/2024
Hello ******,
Regrettably, the order, placed on the first during the holiday rush, wasn't dispatched until the 2nd via ****** Unfortunately, it's not moving as swiftly as expected, and the anticipated arrival is now set for the 6th. While our policy clarifies that delivery times aren't guaranteed, we strive to meet them, and we acknowledge we fell short this time. As you rightly noted, in such cases, we provide a credit. We're sorry for any confusion, and in response to your request on the 3rd, your return request has been processed. If there's anything else you need, please don't hesitate to reach out.
1STOPlighting Response
01/04/2024
Hello ******,
Regrettably, the order, placed on the first during the holiday rush, wasn't dispatched until the 2nd via ****** Unfortunately, it's not moving as swiftly as expected, and the anticipated arrival is now set for the 6th. While our policy clarifies that delivery times aren't guaranteed, we strive to meet them, and we acknowledge we fell short this time. As you rightly noted, in such cases, we provide a credit. We're sorry for any confusion, and in response to your request on the 3rd, your return request has been processed. If there's anything else you need, please don't hesitate to reach out.
Review from Alberto M
1 star01/02/2024
I purchased a fixture, I was unsure it would give sufficient light for the area that I have. So I connected the wires, never fully installing the fixture and held the light in place. I realized it was insufficient so packed the fixture back up ALL in original packaging. They refused my return but never offered to return the fixture that I paid for so basically they were going to keep the fixture and the money I paid. In my world that is stealing. I reached out let them know I would be willing to buy another fixture from them and would be happy to pay a restocking fee. They refused this request and still no offer to send mg fixture back. Finally, after I pointed out that they could not keep the fixture and my money, I was told to send a return shipping label and they would return the fixture to me. ZERO INTEGRITY! Never doing business with them again.1STOPlighting Response
01/04/2024
Hi there *******, Thank you for reaching out. I see this return was originally denied as the messaging had implied the item was installed. We consider anything with wires cut to be installed. As you have already sent the item back and we are unable to resend the item back, we have issued a 1-time refund for the item. If you need anything else, please let us know. Thank youReview from Gina D
1 star11/19/2023
This company is a total scam! Purchased 3 items with a 2 day delivery guarantee. After 2 days when they should have been delivered, the order status had still not been updated. When I called the **************** number, all I got was an automated message stating they had gone totally digital and to fill out a web form. They advertise a "chat with us" option but it doesn't actually link to a chat option, so basically you can't talk to anyone! I filled out the web form and did not receive a response but when I checked the order status the next day it showed 2 of the 3 items shipped. No word on the third item. I filled out another form asking about the refund for the late delivery and still no response to that or my request for an update on the third item. This company should be fined for all of the false advertising and their business practices. Do not order from them.1STOPlighting Response
11/21/2023
We're sorry to hear about the challenges you faced with your recent order, and we appreciate your feedback. After reviewing your case, we see that a ticket was submitted on 11/19. We responded promptly, early in the morning on 11/20, addressing your concerns. We also took immediate action by applying the delivery credit as requested and providing all the updated tracking information.
We apologize for any inconvenience you experienced and understand the frustration caused by the delayed response. We are committed to improving our communication processes to ensure a more seamless experience for our customers. We are looking into the issue that occurred in our chat system on that day as we we weren't aware there were people unable to accesses it. If there are any further issues or if you have additional concerns, please don't hesitate to reach out to us directly.Review from Diana L
1 star11/13/2023
THIS COMPANY IS C*** And just like the other reviews, VERY DECEITFUL. I believe the the good reviews are probably fraudulent! **************** is non existent. Its all virtual c*** No humans. After robot gives you website they automatically hang up. Then when you waste your time entering your order number with the virtual non assistant, the reply is I dont understand please enter order number. After 6 attempts of wasting my time Im out $300. for a broken chandelier and this company takes no accountability or responsibility for communicating with the customer but rather steal from them. I would never shop there again and would tell as many people as possible to STAY AWAY FROM THEIR WEBSITE UNLESS THEY DONT CARE ABOUT LOSING THEIR MONEY.1STOPlighting Response
11/14/2023
I'm sorry to hear about your frustrating experience with our company. We genuinely value your feedback and apologize for any inconvenience caused. We understand that issues like these can be incredibly frustrating, and we want to assure you that we take customer satisfaction seriously.
Firstly, we'd like to address that we see you purchased the chandelier through a third-party platform, *****. While we appreciate your business, it's important to note that the purchasing process and customer service on third-party platforms may vary. We recommend reaching out to us directly through the Houzz platform for a more efficient resolution process.
Additionally, we want to emphasize that we do have customer service options available for quick assistance. You can reach us via chat on our website or through our email system **************************************************************************. We are committed to resolving this issue promptly and want to ensure that you receive the support you need.
We have taken the initiative to reach out to you via the Houzz platform to further assist with the concerns you've raised. Please check your messages on that platform, and if you have any further questions or need additional assistance, feel free to contact us through the provided channels.Review from Lori A
1 star11/08/2023
I ordered 4 lights from 1stoplighting two months ago and only received 2 of the lights. They charged my credit card for all of the lights. I called and was told they had my other two lights in stock and would send me an email shipment notification. I never received the email or the lights. I filed a claim this week through their business and asked for the refund of the lights I never received. MY CLAIM WAS DENIED because they said it was too late, the order has been shipped. I still havent recieved a shipment confirmation or the lights and cant get ahold of anyone. They also claim a $50 discount if they dont get your order delivered in 3 days.. didnt get the discount either. Do not order from them!!!1STOPlighting Response
11/09/2023
Hello ****,
Thank you for reaching out. Upon reviewing your order, I see that the remaining 2 units were placed on backorder. However, following your request, we promptly canceled the order, and the refund has been processed to the original card used for the purchase. If you have any further needs or inquiries, please feel free to inform us. Wishing you a great day ahead.Review from Robert F
1 star11/07/2023
Very similar to what someone below stated. I purchased a product and the pages says free returns. However if you check the return policy on a separate page it states that SMALL PARTS AND ACCESSORIES can not be returned. This light blub that I purchased in the name said accessory.First I attempted to do a return through the website, they automated response says please allow 24 hours for processing we will follow up via-email if there are any issues. A week later still no email, I have to log into the web site to find out the return has been canceled. Chat with the on-line customer service and that is when he showed me where the return policy states accessories are not returnable. The worst part is the false advertising. Not only was the bulb the wrong size. the website clearly states no re-stocking fees. (of course there is no fee, because they will not accept the return.)Customer service reiterated their policy and disconnected the chat when I asked for some sort of restitution.BUYER BEWARE - DO NOT PURCHASE ANYTHING FROM THIS COMPANY, I'M NOT THE FIRST TO BE SCAMMED, I will check BBB next time before I order from a random website the pops up on *******1STOPlighting Response
11/09/2023
Hello ******,
Having examined your order, I regret any inconvenience you've encountered. While our policy dictates that accessories are typically non-returnable, we have chosen to make an exception in your case. Return instructions were promptly dispatched following your discussion with our agent and an email to you followed up shortly after recapping the exception. Should you require additional assistance, please do not hesitate to notify us.
Review from SR F
1 star08/15/2023
Deceitful company that list "FREE RETURNS" right below the add to cart button but then tells you that the item you bought is actually not returnable and tells you that you should have read the return policy.1STOPlighting Response
08/16/2023
Hello,
We apologize for any confusion or inconvenience you've experienced regarding our return policy. We understand the frustration you're feeling, and we'd like to address your concerns.
Our intention is to provide clear and accurate information to our customers, and we regret if there was any misunderstanding. We do have a specific return policy in place to ensure that our customers are aware of the conditions for returning items. The policy you've referenced outlines the categories of items that cannot be returned. This includes items that have been installed or altered, clearance or close-out items clearly marked as non-returnable, custom-made or special order items, and small parts and accessories.
We understand that the placement of the "FREE RETURNS" message near the "Add to Cart" button may have led to confusion, and we apologize for any inconvenience this may have caused. We always encourage our customers to review our return policy before making a purchase, as it helps avoid misunderstandings and disappointment later on.If you believe there has been a mistake and your item should indeed be returnable based on our policy, we would be more than happy to assist you further. To better assist you, we kindly request additional information, such as your order number or specific details about the item you purchased. Alternatively, you can contact our customer service team at ************** during our business hours, and they will be able to provide you with personalized assistance and guidance.
Again, we apologize for any frustration you've experienced and appreciate your feedback as it helps us improve our customer experience. We look forward to resolving this matter to your satisfaction.Review from Jill V
5 stars08/09/2023
Princess and everyone that helped were patient and knowledgeable. I would recommend your company to anyone needing your products. You stand behind what you sell, which is most important to me1STOPlighting Response
08/16/2023
Thank you so much for your kind words! We're thrilled to hear that Princess and our team were able to provide you with excellent service. Our goal is to ensure that every customer has a positive and informed experience with us. We truly appreciate your recommendation and your recognition of our commitment to standing behind the quality of our products. If you ever need assistance again in the future, please don't hesitate to reach out. Your satisfaction is our priority!
Customer Review Rating
Average of 69 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.