Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged erroneously upon moving out of a home managed by sac delta. These are the issues 1. I was charged $185 to to empty the outside trash receptacle. It was full of trash and only needed to be put on the street for normal collection. 2. I was charged $250 for cleaning due to there being something left supposedly in a kitchen drawer. I paid for professional cleaning and provided receipts as instructed 3. I was charged a late fee for rent because it was claimed that i did not pay enough. The rent was $2485. I moved out on 12/13. For a pro-rated rent amount i divided the month 31 days into the $2485 and got *****. I then multiplied the ***** by 13 and got *******. That is the exact amount that i paid yet i was charged $30 plus $115 late fee I asked about all of these numbers and was told to just wait for invoice yet i was mailed a check minus $500+ dollars.
  

  

  Business Response

  Date: 01/06/2025

  Thank you for your correspondence.  We do work with property owners on the deposit dispositions, so we will need to work with the owner on any revisions.  Security Deposit dispositions can be corrected if there are discrepancies.  The first step is putting your concerns in writing.  You have done that already so the next step is to work with the property owner on the resolution.  The timing of the resolution will depend on how quickly we can reach the property owner.  I expect we will be able to get this resolved within a week.

  Thanks again for reaching out, and we will get back to you after we speak with the property owner.

  Customer Answer

  Date: 01/10/2025

  I am rejecting this response because: the property owner is not the one who accessed the fees. Putting it off on the property owner is just a means of defelcting responsibility for the charges. My issue is directly with sacramento delta and specifically ***** ***** not the porperty onwer
  

  

  Business Response

  Date: 01/21/2025

  Thank you for the response.  I was able to look up your account and talk to ***** the Property Manger.  She did reach the owner and they were able to approve your refund request. 

  Please reach out to ***** if you have any questions, and let us know if there is anything else we can do.

   

   

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  Provided that I actually receive the refund

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 22, 2022 I received an Exterior Survey Report on my rental property at **** Boylston, Sacramento from my property manager, Sacramento Delta Property Management. The report itemized items in the exterior including building exterior, roof and gutters, etc. All itemized items were listed as satisfactory on this report, attached. When the current tenants vacated one year later there was significant dry rot on the front of the building, the gutters were bowed, growing vegetation and rusted through which is clearly visible from the front. The downspout the garage was completely rotted through. Estimates for repair exceed $3,400 and until the work is actually done, the total may very well be higher. I questioned my property manager who said that the exterior was merely a drive-by and the damage was unable to be seen from the drive-by. If this was the case, I believe the items should not have been listed as satisfactory and instead should have been noted that they were obscured or could not be seen. I relied on the representation that the exterior condition of the home was satisfactory to my extreme detriment. I have contacted the property management company who has only offered a credit of one month's management fee - $150. which does not begin to cover their misrepresentation of the condition of my property. I believe that had the issues been noted earlier, the cost to repair would have been significantly less.

  

  Business Response

  Date: 04/20/2023

  Thank you for reaching out to us regarding the concerns about the property damage that was not listed when our exterior survey was completed.  We do make every effort to inform you of the exterior condition of the home.  The exterior survey is done from the street and we can only report on damage visible when the survey is completed.  Since the damage to the gutter and siding was not visible when the survey was completed we would not **** the condition as damaged.  The exterior survey is provided at no charge, and since you were not happy with the survey we did want to give you a refund.  We decided to refund you a month's worth of management fees.   

  We do offer an interior survey, with the interior survey we schedule with the resident to walk through the interior and exterior of the home.  This survey allows the property manager to get closer to the home and that *** be what you would like done in the future?  The interior survey is an optional program, please let ** know if you would like to switch to that interior survey program.

  Customer Answer

  Date: 04/20/2023

  I am rejecting this response because:  It does not address my complaint that the survey represented to me that the specific listed items, i.e. building exterior, roof/gutters, etc. were "satisfactory", not that the condition was unable to be seen or determined.  I relied on the representation that all of these items were in satisfactory condition to my detriment.  if the business is now saying that those items were unable to be seen, then that is the representation that should have been made to me, not that they are in satisfactory condition.
  

  

  Business Response

  Date: 05/01/2023

  Attached is a picture taken at the time the exterior survey was done in 2022.  Our exterior survey of the property is done to provide the home owner with a general idea of the visual condition of the exterior at the time of the survey.  We do not charge for this survey, and we do not guarantee that the survey will be able to catch all maintenance issues.  We do not have a program where we pay for maintenance on homes.  The home owner is able to decide the extent of the maintenance they wish done on their property.

   

   

  Customer Answer

  Date: 05/03/2023

  I am rejecting this response because:

  once again, I am not contesting the pictures or the survey that was done from a drive-by. What I am contesting is the characterization on that survey that the gutters, the downspouts the exterior and other areas were all in satisfactory condition. That was the representation made to me and those items were not satisfactory. Again, it is the representation made by the management company that these outside features were in satisfactory condition. When they in fact were not. 

  
  

  

  Business Response

  Date: 05/15/2023

  Thank you for the recent correspondence.  I understand you would like the exterior survey to discover all issues with the exterior of the home. Unfortunately, we are limited to what we see at the time of the survey.  We do our best to find issues, but if an items does not look damaged we will not **** it as damaged.  The damaged category is the next option down from satisfactory.

   

   

  Customer Answer

  Date: 05/18/2023

  I am rejecting this response because:  it is still non-responsive to my original complaint. It is not that I expect the exterior survey to discover all issues, it is that the survey I received very clearly marked items as satisfactory that are very clearly not satisfactory. I understand that Sacramento Delta believes that these items were unable to be seen, and therefore did not list them as damaged. If that is their foundation for listing as satisfactory, the correct response wouldve been unable to be determined. What they did say, in fact, is that these items were satisfactory and I relied on that.  For one, the downspout next to the garage door was completely rusted through and was visible from the street. I find it difficult to believe that this item was listed as satisfactory one year ago. 
  

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 7th I submitted a 45 dollar application for a property. I was considered the first applicant for a property. I fell into all the qualifications good credit, income, rental verification in good standing. I the only issue my rental history is only 1 year instead of 2 years. I workin the medical field during the pandemic and helping sick people. Wanting to live in a home for my son and I. The only reason I get denied is due to not having 2 years of history. Prior to the one year that is verifiable I lived in my family member rental property and rented there for 10 years. I feel this process injustice.

  

  Business Response

  Date: 04/12/2023

  I'm sorry to hear you feel our application process is not just. 

  We do try to be as clear as possible with our application requirements. 

  The application does state in writing the qualifications, the specific part about rental references, that we need 2 years of rental references and that we cannot use rental references from family members.  The written qualifications are listed on the back of all the applications with the other requirements.

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a very old duplex and bathroom drains are connected to our adjacent neighbor. Sac delta regularly tries to make ** pay for plumbing repairs when it's ********** law that landlords are responsible for their own plumbing repairs when it's not due to negligence or misuse by the tenants. Our neighbor regularly clogs the bathtub with hair and Sacramento Delta makes us pay for the repairs even though we do our due diligence by taking care of our side bathroom and keeping a hair trap in the drain. ************************* sent us a bill for half the plumbing repairs and told us that because she couldn't prove which side caused the blockage she split the bill between both units. Now, *************************** is trying to get us to pay the full plumbing bill because we were the unit to ask for a repair. The neighbor's tub was also back up but we have children and need the bathtub to be in working order for their health and safety. The neighbor didn't call because she didn't want to be "charged like last time" (her exact words). The signed lease agreement does not state that tenants are responsible for the plumbing bills and I refuse to pay for damages I did not cause.

  

  Business Response

  Date: 12/05/2022

  Thank you for the correspondence.

   

  If residents of a home put something down the drain that causes the drain to clog, clearing the line is a charge that the residents would have to pay.  In your case if there is confusion as to which side of the duplex caused the back up, it is something we can discuss with the owner of the property.  I will let ***** know about your concern so he can discuss the matter with the owner of the property.

   

  Thank you for reaching out!