Complaints

This profile includes complaints for Maita Toyota's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Maita Toyota

  2500 Auburn Blvd Sacramento, CA 95821

• 

  Maita Toyota

  2436 Auburn Blvd Sacramento, CA 95821-1755

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 5th, 2024, my Tacoma broke down which had ***** miles at the time and 4 years old. The issue was diagnosed as a broken fuel pump. When I went to Maita to have them fix this problem since my car was still under Toyota warranty, they told me my car has no warranty coverage. The worker's name is ******** **** who told me this. He then gave me the non warranty price to fix the fuel pump. I then went to my local mechanic for a better price and he installed the new fuel pump. The mechanic then told me to go back to Maita to clear the codes. I met a new employee at Maita Service, ****** *****, and he informed me that I could have fixed the fuel pump for free at Maita because I had warranty coverage and I was still below ***** miles, but since I went to a different mechanic, my warranty was now voided. I would like to get reimbursement for the cost it took me to replace my fuel pump. It took my mechanic over a month of holding to fix it. I would also like reimbursement on the money I spent on the warranty to cover my truck. I am going to submit invoice from Maita for the non warranty price I was negotiated.

  Business Response

  Date: 03/26/2025

  Customer ******* declined the estimate to determine the failure to his vehicle.  Maita Toyota could not determine that the fuel pump was the issue without inspection, but would have implemented Toyota's warranty had we determined the concern during inspection that the customer declined.  The vehicle was returned to us after repairs elsewhere with numerous trouble codes and physical problems that were not warrantable as documented.

  Maita Toyota declines assistance for these repairs.

  **** ******

  Service Director

  Maita Toyota

  Customer Answer

  Date: 03/28/2025

  I am rejecting this response because: I was never offered the car inspection. ******** ****, who was working at the front desk of the maintenance department, never offered or told me to do any type of diagnostic inspection to check what was the problem with my car. When I had stated that I believed the fuel pump was the problem, Shenghai responded by saying that even if the fuel pump is the problem, you have no warranty coverage to cover the costs. This is what warranted me to find help elsewhere for help to fix my car because the estimate Maita gave me to fix my fuel pump was much more expensive. If ******** **** had told me they need to do the inspection to confirm the problem is the fuel pump, I would have accepted the inspection. I believe not being offered this inspection and being told I had no warranty at all puts Maita at fault. My family members and I have bought numerous cars from Maita Toyota and have brought our cars in for maintenance all the time. I am not asking for anything outrageous in terms of reimbursement. I would have hoped for Maita to be more caring for their long time customers, especially those families that have bought over a dozen cars from one location. 
  

  Business Response

  Date: 04/03/2025

  I have reviewed this incident with all of my involved peers once again.  We are adamant that the conversation regarding the inspection and diagnostic was performed as it is our standard business practice.  

  Maita Toyota has decided that we will refund the fuel pump replacement for $1100.00 completed at Orange Grove Auto Service.  Maita Toyota cannot take responsibility for workmanship not performed in our store and will not refund the monies spent to rectify that workmanship.

  **** ******

  Service Director 

  Maita Toyota

   

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Telephone offer was for a new Toyota unused at ***** down and 350 per month. I left the car lot with a used toyota, and before the ***** period these unfair sales persons stole the car from the parking lot at Town and Country, ********. They said they didn't tow or reposess for no reason and all along they stole the car. They probably implanted a fire bomb, like the one that fired up 3 kids on hwy 80 and then decided to get the vehicle back before finding that out. ******* and Pay the **** Trademark if you sell garbabe her, last 20 years at 1/3 of all sales revenues. ****

  Business Response

  Date: 03/17/2025

  Maita Toyota has no record of this customer having financed or serviced this 2015 ******* purchased on 09.01.21 in our facility.  Maita Toyota has no record of customer contact for any reason from this customer.  

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31, 2025, I purchased a 2007 Toyota Tacoma PreRunner V6 from Maita Toyota of Sacramento for $11,500 (plus tax and licensing, totaling $13,557). Prior to the purchase, I had multiple conversations with sales representatives, including *** and ***, in which I clearly stated that cruise control was a critical feature for my driving needs. The window sticker advertised that the vehicle was equipped with cruise control.Issues Encountered:1.Misrepresentation:Upon purchase, I discovered that the cruise control system was non-functional, despite it being advertised as an included feature.This failure to disclose a non-working feature constitutes false advertising and misrepresentation under California law.2.Inspection Failure:I was assured by *** that the vehicle would undergo a thorough safety and security inspection prior to delivery. Despite this, the following issues were present:Cruise control was not repaired or addressed.Foggy headlights and fog lights, impacting safety and visibility, were overlooked.The vehicle was handed over with two malfunctioning keys:One key did not work at all.The second key only unlocked the vehicle but did not lock it.Neither of the two keyless entry remote controls was ********************** Concerns:The vehicle was delivered with the drivers side window down and unlocked, and the fuel tank was only filled to three-quarters instead of full.Despite repeated assurances that these issues would be resolved, the dealership has failed to repair the cruise control, address the foggy headlights, or fulfill the promised inspection.Resolution Sought:******** the cruise control system at no cost to me.2.Restore or replace the foggy headlights to ensure safe driving.3.Provide assurance that the dealerships inspection process will be thoroughly reviewed.

  Business Response

  Date: 02/25/2025

  Customer ********** 2007 Tacoma was repaired on 02.21.25 through replacement of the cruise control switch and clock spring assembly (new Toyota parts) and the vehicle was returned to Customer ********.

  **** ******

  Service Director

  Maita Toyota

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 6/21/2024 Amount paid: $608 Maita Toyota promised to diagnose the problem with my car's cooling system. They did not properly diagnose the problem. I was provided with the list of POSSIBLE reasons why my car has this issue, but I never received the specific reason(s).

  Customer Answer

  Date: 08/20/2024

  Please, see attached file.

  Business Response

  Date: 08/20/2024

  Upon review of the documentation, I find that the estimates for repair provided fall in line with the vehicle's concerns noted at this age and mileage.

  The use of the word 'possible' is in lieu of further charges for disassembly for visual inspection that will surely result in parts needing to be replaced. 

  We are willing to complete repairs as noted, but do not believe that the monies spent on repairs would be prudent due to the vehicle's age and mileage.

  *********************

  Service Director

  Maita Toyota

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new 2024 Grand Highlander platinum edition. Within the first week noticed the storing wheel was off center and car was pulling to the right with the lane assist pulling you back to the left, the sunshade for the 360 sunroof had a wrinkle in the shade. Brought it back in was told the storing wheel was off center and they did and alignment and the sun shade was bent and they needed to order new parts. Took it back in a week later for repairs noted the steering wheel was still off and they said they would take a look while fixing the sun shade. Ended up taking longer for them to try and fix the sunshade. Picked my car up drove away and the sunshade fell down and was unable to close it. Drove right back said this was unacceptable they stayed they had to order more parts and consult with Toyota on why its not repaired properly. My headliner was dirty with fingerprints and so were my seats. This is a brand new 60k car. My car has been back and forth to the dealer still has not been fixed properly. Contacted the General Manager *** asked for them to swap out the car for another thats has no issues he said he was unable to do so because its an official buy back and basically refused to help me with a resolution and was very rude. My car has been at the dealership for more than 30 days and Im just now being told that I need to start the process for a buy back when the general Manager told myself and my husband on multiple occasions it was considered an official buy back!!!! This has been my first and last experience with Maita Toyota!!! Horrible customer care!!! Just took our 60k and pawned us off on the manufacturer instead of helping us with a resolution so we can be happy customers!

  Business Response

  Date: 08/05/2024

  Maita Toyota was notified by TMNA on August 1 that the consumer has filed for 'LEMON LAW".  Maita Toyota will abide by TMNA guidelines for arbitration of the case.

  ********************; Service Director  Maita Toyota

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They replaced the battery in my Tundra in February 2022 with a Toyota TRUESTART battery with an 84 month warranty. The battery was dead when I tried to start my car on July 18, 2024. I took it to AutoZone to have them check the battery, hoping that it just needed a recharge. I was told it was dead. I'm trying to get a new battery from Miata Toyota because it has an 84 month warranty of which it only lasted roughly 29 months, so it should have been good for another 4+ years. I'm told I need to bring the vehicle and battery in before they will honor the warranty because they want to make sure it's only a problem wiith the battery. It's a battery warranty not a vehicle warranty. If the battery is dead they should replace it. So far I've been promised a call back, but after receiving a similar promise on Friday (7/19/2024) without ever recieving the promised call, I've decided to start a complaint. A battery warrany requiring the vehicle be driven in with a battery, so they can inspect my car at an unknow additional cost to me is unacceptable and I believe illegal. I'm hoping to be able to discuss options with someone in your office.Frustrated,***********************

  Business Response

  Date: 07/23/2024

  Hello, without any customer information or details about the vehicle, I would assume this is a non-hybrid vehicle. The replacement battery we may have installed is the Toyota True Start 84-month prorated battery. The manufacturer mandates that every warranty or prorated claim is tested on the vehicle, and a test printout with a code must be provided for the completion of the warranty process. Battery warranty is prorated based on the time it has been installed. Here is the breakdown:- 0 to 24 months: Customer pays 0- 25 to 48 months: Customer pays 50% of MSRP- 49 to 84 months: Customer pays 25% of MSRP. This information should have been communicated to the customer during the check-in process. Let me know if you have any questions. If we can assist with the battery test and inspection, we are pleased to offer this service at no cost to the customer.
  
  Thank you,
  
  ***************************
  Maita Toyota
  ****************
  Sacramento CA 95821
  w *********************
  c ************
  **************************************** 

  Customer Answer

  Date: 07/23/2024

  I am rejecting this response because: I am unable to bring the vehicle in when the battery is dead! If the shop wis williong to tow the veghicle to heir shop at no cost to me, I am happy to allow them to test the battery in the vihicle. Without a working batterie I am unable to drive the vehicle in to be tested. Their "fine print" requirement is unrealistic and prevents consumers from taking advantage of the 84-Month Warranty. Please have the shop instruct me on how this customer may adhear to their warranty requirement without a functioning battery.

   

  ***********************

   

  
  

  Business Response

  Date: 07/25/2024

  Toyota's policy stands as stated.

  Toyota Motors North America provides for towing as noted in the physical and online versions of the vehicle's Owners Manual and Warranty Guidelines Manual. 

  TMNA Roadside assistance number is **************

  *********************

   

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2023, I purchased a 2020 Toyota Pick up from Maita Toyota and I have not received my License Plates for my truck. I constantly called the Maita Toyota after 4-6 weeks and I kept telling them I did not receive my License Plates. The employees I spoke too kept telling me to wait longer. I spoke to a manager the other day and he advised me its out of their hands now and I have to contact DMV. This is totally unacceptable. It is their responsibility to get this handled. They did not file the paperwork correctly and now they want me spend my own personal time to get this handled. I am not happy at all with their customer service after the purchase.

  Business Response

  Date: 02/14/2024

  I have contacted this customer and we have agreed the plates will be mailed to him at the address provided.
  I processed the request today and he should receive his plates within 2 weeks.
  
  

  Customer Answer

  Date: 02/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the business for instructions on what type of fuel my vehicle needed because I was unsure. I was told I can pump any type expect 91 octane I pumped 85 octane and the check engine light came on the next day when I took it to the dealer to get checked I was told due to the type of gas I pumped the repairs would cost me over $800 I feel they need to address this since I pumped this gas after they gave me the instructions on what type of gas to pump. I want them to fix this at no cost to me.

  Business Response

  Date: 02/02/2024

  Our General Sales Manager has authorized the ****************** to complete the estimated repairs to the subject vehicle as a goodwill gesture.  We are not able to complete this repair as the customer has not authorized us to repair the vehicle and has stated to  our ASM that there is now an attorney involved.

  The attached pictures are of the subject vehicle's temporary license as an identifier and the fuel cap that warns against the use of E20-E85 fuels.

  ********************; Service Director

  Business Response

  Date: 02/02/2024

  Our General Sales Manager has authorized the ****************** to complete the estimated repairs to the subject vehicle as a goodwill gesture.  We are not able to complete this repair as the customer has not authorized us to repair the vehicle and has stated to  our ASM that there is now an attorney involved.

  The attached pictures are of the subject vehicle's temporary license as an identifier and the fuel cap that warns against the use of E20-E85 fuels.

  ********************; Service Director

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father and I purchased a 2023 Toyota ****** from this location and unfortunately, there has been some shady things behind the scenes done to us. My dad deposited $500 to reserve the vehicle on November 2nd, 2023. We went ahead and purchased the vehicle with a down payment of $25,000 ($24,900 in cash and $100 in credit) on December 7th, 2023.When it was time to count the moneymy dad, my mom, myself, and our Finance Manager (*******************) went to a separate room away from his office to count the money in the money counter. There was another gentleman sitting down while all 4 of us waited for the machine to count the money. It was short $100, and my mom asked *** to re-count the money. We made jokes saying it was my dads fault for the money being short of $25,000. The total cash amount was $24,900.After 4 weeks had gone by my dad forgot about the deposit. We reached out 3 times in 2 weeks trying to get our deposit back. Turns out someone used our $500 deposit towards the down payment of the vehicle stating the receipt shows that we only gave $24,400 in cash even though we gave $24,900. In total including the deposit, the downpayment shouldve been $25,500.This is false - we did not give only $24,400. We even made jokes with *** about missing $100 and I asked him what we could do. And he said its only $100, we can use our credit card for the remaining $100 to make it $25,000. *** did never us a receipt because we thought all the paperwork was in the envelope that they gave us. We didn't even know there was supposed to be a receipt for the deposit. We thought it was all going to be included in the sale contract.I was able to finally reach the dealership on 1-18-2024 and they sent me the cash receipt of what was recorded, and it showed $24,400. This was the first time I saw this receipt. We checked the ********* envelope that they gave us with all the documents in there and there was no receipt for the deposit. I tried to bring up the story of how my dad, my mom, myself, and *** counted the money together, but was ignored every time I brought that up. They are just trying to go by what the receipt says. I even asked if they had cameras in the office and the guy I was talking to said no. This would've proven we are telling the truth. Why would I ask for cameras if we werent telling the truth? That will prove *** is lying.1-19-2024: *** called me back and insists we only gave him $24,400 when all 4 (mom, dad, myself, and ***) of us counted the money together. Date of transaction: December 7th, 2023 Amount of money paid to the business: $25,500 Nature of the dispute: Return our initial deposit of $500 that was not included in the down payment.Business has not tried to resolve the problem with us. ******************* (Financial Manager) continues to lie.

  Business Response

  Date: 01/24/2024

  My name is ******************* and I did the legal documents on behalf of Maita Toyota and Also *************** and **********************
  We sat in my office and signed all of the documents needed for financing the 2023 Toyota Tacoma. Once all of the documents were signed and also scanned we headed over to the Money counter which is located in another office which myself and Kao his wife and their son ****** saw me put the cash in the money counter which it counted ****** and we did joke about the dad not counting the money accurate.But once again we put the money in the money counter and again it said 21, 00 and we debited 100 to make the down a total of ****** plus the deposit that he had already given us which makes the balance 25,000.
  
  
  
  
  ******************* Maita Toyota

• Initial Complaint

  Date:11/28/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car on 11/9/23. Prior to going to the dealership, I applied for a loan through my credit union. I let the salesguy know prior to going to the dealership and also the day I showed up. He asked me 'if we are able to find you a lower rate would you be willing to go with that.' I let him know that my credit had already been checked three times and as a result my score would go down. I told him I did not want anymore credit checks. I test drove the car and proceeded with the 'purchase.' I met with ***** from the finance department. When I called to add the car to my insurance, my insurance company asked who the finance company was, I told them my credit union, that's when ***** told me that it wasn't, that they had gone with Toyota ********* Services because 'they got me a lower rate than my credit union.' I let it go, added the car to my insurance and got the car. I put a total of $8199 down. $500 fee to 'reserve' the car, I put an additional $4500 cash down and used the value of my previous car $3199 as a down payment. I have had the car for ~3 weeks now. I have not received any paperwork regarding the purchase of the car. I did however receive notification from my credit card company that my credit had been checked, yet again. I was not aware of that and asked for a credit freeze. I called the bank that ran the credit report, they said Toyota financial sent them my application. I have called maita toyota multiple times to find out what is going on. I have spoken to *** in finance who told me what my payments were, when they're due and how long I will be making payments. When I asked who my financer was, he said "***** is still working on that, I'll have him call you." That was on 11/24. I have yet to hear back from anyone. I already called multiple times and I get told "someone from finance will call you." I tried filling out their online form to no response either. I have no idea who my finance company. There is a complete lack of communication from maita.

  Business Response

  Date: 11/29/2023

  Our GSM spoke to ****************** om 11.28.23 at 12:15 pm to inform him that **** is his financing entity.  We understand ****************** to be satisfied with our answer and that the concern is resolved.

  Customer Answer

  Date: 11/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.