ComplaintsforAnabei
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Complaint Details
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Initial Complaint
03/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order placed 12/24/23.E-mail sent to customer service on 2/26/24 to update shipping address. E-mail exchange attached which clearly states that Anabei customer service agent was able to successfully change shipping address.3/28/24 - package delivered to incorrect address. 5, 47 lb boxes were shipped to a small private practice doctor's ******* Boxes were blocking entrance to office and interfering with business. Too many boxes, too large of boxes to personally move boxes in personal car.Immediately called Anabei. Anabei initially apologized, took accountability and responsibility, assured us they wanted us to have a positive experience and said they would see how they could fix issue. Anabei customer service offered to quickly ship replacement couch. Reported they were unable to remove current boxes or move boxes that were in incorrect location that they were unable to remain. Call escalated to manager after multiple requests. Manager agreed to contact ***** to see if they could move boxes. Manager offered refund of couch or shipment of new couch. Agreed to shipment of new couch. Asked manager who agreed to send a follow-up e-mail on status of ***** ability to move boxes. No follow-up from *****, manager from Anabei at 8 pm EST (end of their day PST). To avoid further issues with place of employment, got a friend's car and asked friends to come to wrong address at 9 pm at night, in the rain to load boxes out of private practice office and into cars to move boxes to our home. Once we got home and took inventory of boxes, we noted that there was at least 1 box missing. Multiple phone calls and follow-up e-mails were sent to Anabei customer service to finally get an update on our issue. E-mails included below. **************** representative and manager were consistently impolite, dismissive, rude, did not follow-up on items agreed upon and generally made the entire experience unpleasant. Amabei customer service caused a problem and refused to fix it.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.