Reviews

This profile includes reviews for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Electronic Arts, Inc. has 12 locations, listed below.

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  Electronic Arts, Inc.

  209 Redwood Shores Pkwy Redwood City, CA 94065-1175

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  Electronic Arts, Inc.

  9001 North I-35 Suite #100 Austin, TX 78753

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  Electronic Arts

  605 Crossroads Parkway Bolingbrook, IL 60440

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  Electronic Arts, Inc.

  ------- (TRAVIS) Austin, TX 78758

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  Electronic Arts, Inc.

  5000 Commerce Crossing Dr. Louisville, KY 40229

Review Details

• Review fromAlex K

  Date: 10/15/2024

  1 star
  I had an incredibly frustrating experience with EA support, specifically with a representative named Guatam. My initial inquiry on 10/12/2024 at 10:39 AM was to request a refund for PlayPro, which I purchased just five minutes earlier at 10:34 AM, clearly falling within their refund policy. Despite this being a straightforward request, Guatam's handling of the situation was poor and time-wasting.
  
  From the start, he took an unreasonable 5-10 minutes to reply to each message, dragging out a simple chat to over an hour. His responses didn’t address the context of my messages but seemed to focus on single words or phrases, giving the impression that he wasn’t reading my explanations at all. Most of his replies were copy-pasted answers that didn’t apply to my situation, making it clear he didn’t put effort into understanding my issue.
  
  When my ticket was initially marked as resolved without any notes or explanation, I clicked to reopen it, expecting that someone would actually review the original request. However, Guatam refused to even look at the original ticket details, insisting that I was seeking a refund for a full game instead of the PlayPro subscription I mentioned. He also claimed I was past the refund window, treating my reopening of the ticket on 10/15/2024 as if it was a new request—completely ignoring the fact that my initial request was made just five minutes after the purchase on 10/12.
  
  Overall, this experience was incredibly disappointing, and I felt like I was speaking to a bot rather than a human representative. I expected better support from EA, especially for such a simple request that should have been resolved quickly and fairly.

• Review fromDerek G

  Date: 10/06/2024

  1 star
  I was banned for selling a player at 1.3 million in **** on a brand new ****** ****** card. So Im punished for attempting to make profit on a brand new card then why even allow me to post the card for that much?Ive spent well over $500 this year and over the past years I could say anywhere in the the 5 digits plus dollar amount.I cant report it to customer service cause there isnt a live customer service ********************. And this is why the brand is dying.Its awful that we dont take care of the players yet defend the illegal bots in the game.

  Electronic Arts, Inc.

  Date: 10/25/2024

  Thank you for raising your concerns with us. We've reviewed the account, and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel or overturn the violation. Contact the EA Terms of Service team directly if you wish to dispute the action taken.For more information on how to contact the team, please visit our article on EA Help: ***************************************************************************************************** Thank you, Electronic Arts EA Help

• Review fromMichael K

  Date: 10/01/2024

  1 star
  I purchased Need For Speed: Heat and the game crashes during startup. Reinstalling and uninstalling the game, drivers and no fix at all. The game keeps crashing even though all drivers and all requirements are met. Still, it won't load properly. They need to fix their games or otherwise I'll never purchase from Electronic Arts ever again!

• Review fromChris M

  Date: 09/27/2024

  1 star
  Got banned for not even playing their games and no reason from them. They are absolute trashy company they need shut down if they do c*** like this to people.

• Review fromIronfang B

  Date: 09/26/2024

  1 star
  I'd give less than one if it would let me, I can't link ea to my Xbox account, because they *********************** let some stranger link theres. No ability to get someone on the phone to hash the issue out, how do they expect me to give them information about an account i told them I don't recognize. Company is bad i wish i could force them to refund every game i bought from them As far as I'm concerned they are stealing everything on my Xbox account, because I have to trash the whole account and start again. To be able to link an ea account, oh and updates for my games now require a linked account.

• Review fromPaul B

  Date: 09/26/2024

  1 star
  Golf Clash from EA / PLAYMATICS will not refund when their app causes loss of purchased digital products. The issue is they just give in game tokens and such but not a refund of what I put into the full tournament. one crashed app and I wasted all the time up to that point and the in app products used for the tourney games.

• Review fromNigel A

  Date: 09/25/2024

  1 star
  They are actively banning accounts without providing reasons for bans. I will be reporting this company to regulatory agencies and seeking legal action as I feel my personal information and data may have been compromised by EA prior to this ban. Their customer service is worth less than one star, and they are negligent in managing user accounts. Avoid ********************** at all costs. A quick ****** search will reveal some poor business practices from their leadership team as well.

• Review fromTony S

  Date: 09/24/2024

  1 star
  **************** is terrible. I purchased **** 25 when it came out. Never played a second online, never spoke to anyone online, never cheated, never did anything expect play a few games on dynasty and exhibition mode. I was informed today that I was banned based on violating rules and terms. I was not given an explanation on how this came to be, or if my account might have been compromised. I cannot see how an account can be banned for simply playing the game the way its intended. EA should be throughly investigated for discrimination on the way it handles these issues and fails to be informative on the reasoning for falsely banning individuals without explanation. Reading online I see numerous examples of individuals who are banned for no reason. This quite simply is theft by EA for being able to ban someone whenever and however they choose after an individual invests money into a game/in game purchases. EA has no listed telephone number for assistance and relies on ***** email responses and a broken/useless/pointless appeal system to respond to consumers. This blatant abuse of power and theft needs to be looked into as it is quite simply unacceptable and crazy that its allowed to happen in 2024.I would caution all against purchasing a game from EA and I will spread the word as much as possible about their questionable business practice. I hope that an individual with some drive investigates EA for this blatant abuse of rights.

• Review fromOtis C

  Date: 09/23/2024

  1 star
  They sell games that crash or simply do not work. Never purchase one of their products. They are all lemons.

• Review fromKeith S

  Date: 09/23/2024

  1 star
  They take your money and release bad games then dont fix the issue. They wont refund your money back so youre stuck with a unplayable game.