Reviews

This profile includes reviews for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Electronic Arts, Inc. has 12 locations, listed below.

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  Electronic Arts, Inc.

  209 Redwood Shores Pkwy Redwood City, CA 94065-1175

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  Electronic Arts, Inc.

  5000 Commerce Crossing Dr. Louisville, KY 40229

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  Electronic Arts, Inc.

  200 4445 Calgary Trail Edmonton, AB T6H 5R7

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  Electronic Arts, Inc.

  590 W Central Ave #E Brea, CA 92821

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  Electronic Arts Canada

  4330 Sanderson Way Burnaby, BC V5G 4X1

Review Details

• Review fromIvan L

  Date: 07/17/2025

  1 star
  This is absolutely ridiculous! I have gotten banned for no reason on FC25 for alleged purchasing FC coins from a third party and for coin distribution. I have never bought coins from a third party and strictly only trade cards within the transfer market which doesnt break any TOS according to the email sent to me You can earn EA SPORTS FC Coins by playing Football Ultimate Team and by trading within the Transfer Market. (Which is exactly what I was doing). They rely on a third party anti cheat to detect this when they have barely looked into this. I have filed 2 disputes against them through EA Help and both times denied despite me providing them PDFs of my BANK STATEMENTS. I even highlighted the purchases there for FC points and I have spent so much time, money, sweat, and tears to this game. I am utterly disgusted with their customer *************************** this is how they treat their loyal customers to their game. Additionally, they have never provided me proof of my ban despite me asking them multiple times to show me why I was banned. Terrible company, terrible service, never play their games!

  Electronic Arts, Inc.

  Date: 07/18/2025

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to you. If you wish to dispute the action taken with any new information available, you will need to contact the EA Terms of Service team directly.

• Review fromKentierra C

  Date: 07/12/2025

  1 star
  I am soooo beyond frustrated and hurt...they literally banned my account for nothing!!! I only had that account for maybe 2/3 weeks now, which was made specifically to contact them about a glitch i was experiencing..but due to how long it was taking to hear back from them(24 hours in between every message) and no access to a live chat--i decided not to move forward and declined to send the evidence i had...so days later, i received an email saying I've been banned because i violated the "fair play terms" forrrrr...making false reports with their team!! Thee absurdity of it all! Then i tried to dispute it multiple times but they just keep telling me after their investigation they found the sanction to be correct and will remain in place!! Thereeee shouldn't have been an investigation when they never received my proof, i.e screenshots/screen recordings..i have dated and time stamped videos of the glitch actually happening...yet they still won't lift the ban...and i just keep being talked into circles and told the same thing!! I've literally been telling them i have PROOF!! This ban is just downright blatant and asinine! They have the power to put a ban in place but not to lift one??? Makes no sense..and I've seen others say they did have theirs overturned! Everyone can not tell the same story about how bad the customer support is...and its absolutely the worst. Shameeee on EA!! Customers ************************************************!!!

  Electronic Arts, Inc.

  Date: 07/14/2025

  Hello,We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.Regards,EA Help.

• Review fromJosh G

  Date: 07/06/2025

  1 star
  they allow customers to use 3rd party mod installation to interrupt other customers experience within their ********************** and thus cause a external issue within the community which is against their TOS and ****. However, based on over 15 gigs of data collected they do not care, and they refuse to refund players based on this information even with proven evidence about the interruption of service, inconvenience to customers,and falsify information to reflect that they have "no problems within the community servers for PVA:GW2 or GW1. as their servers were hacked and critical information was stolen from hackers to gain access to their game service that allowed previous employees to create 3rd party programs to modify the games they provide support for and refuse to ban said players due to lack of community populous. (This is due to the amount of hacking and 3rd party programs being used in said game and game servers per region, and has been tested per diem of each game they provide service for. I personally requested a refund for the game based on the issues and contacted *** from their company game page based on game owned for said issues, and refused a refund but, "promised" a compromise of a escalated ticket of noted issued stated above. This company has been found to be fraudulent in the allowance of manipulation of their servers with a curtain of TOS and **** protection to assist them in ignoring the real issue that they have within the community from numerous sources from different threads/archives/websites/forums. After speaking with the *** it was found that the player was indeed cheating/hacking however, the *** was not able to provide any type of support to deal with this problem. I want a refund and buyer beware. Public awareness needs to be made and EA needs to remove the ******** section guidelines of 3rd party use or BAN players/hackers from use of said programs. this information will be forwarded to the *** via USA as well, for review.

  Electronic Arts, Inc.

  Date: 07/09/2025

  Hello,Upon review, we request the customer contact us at *************************** and well be happy to assist.Regards,EA Help.

• Review fromIndigo L

  Date: 06/28/2025

  5 stars
  The **** game has been fantastic, and my kids absolutely adore it. Initially, they were captivated by the build mode, but soon their focus shifted to wanting cupcakes. Although reaching out to customer support was a bit chaotic, my kids still love playing the game.

• Review fromAustin N

  Date: 06/25/2025

  5 stars
  I recently had my account hacked. I contacted EA and sent them whatever proof I had that I was the origonal owner, including previous emails and receipts. I was able to reach EA customer service within 10 minutes, and I got my account back within 15 minutes. They then led me through steps to secure my account so that this never happened again. Their customer service was extremely fast and very understanding.

• Review fromTommy B

  Date: 06/20/2025

  1 star
  its been a year since i was banned and and i submitted sooo many disputes bc it was my first week on pc from switching from xbox. i got no help nothing i kept asking in the disputes to check ip if it was cheating nope nobody helped

  Electronic Arts, Inc.

  Date: 06/22/2025

  We've reviewed the account, and the action taken was due to a violation of our Terms of Service. This has already been addressed, and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

• Review fromSummer R

  Date: 06/13/2025

  1 star
  I purchased a physical copy of a **** 3 expansion pack over 10 years ago. At that time I had a different Origin account connected to an email that is no longer accessible ********** permanently closes after two years of inactivity). Because that email is no longer available, I cannot access my old account. Because I *********************** registered the expansion pack with my old account, I cannot register it to my current one. I talked to support multiple times; they would sometimes end the chat as I was typing. They would talk circles around my issue, sometimes not even acknowledging part of my statement/questions. They repeat the same suggestions over and over. They kept asking me to log into my email, despite me telling them multiple times that the email account is deleted. They sometimes "forgot" we were talking about the **** and send me links to other games. When I said I would like to speak with another team, or another level of support, they claimed they were unable to do that. I spent over 12 hours trying to get a straight answer out of them; hours of stonewalling, only to be told they can't help me, or send me to someone who can. Long story short, EA Help is an oxymoron.

  Electronic Arts, Inc.

  Date: 06/16/2025

  Hello ****,Upon review, we request the customer contact us at *************************** and well be happy to assist.Regards,****

• Review fromAnna B

  Date: 06/08/2025

  1 star
  Im so angry at Covet Fashion (owned by EA and customer serrvice through ********** customer service) right now. Im a max level player and have played the game for at least 10 years now. I have put a lot of real money into the game. Ive been getting a mismatch data error for a while now and my tickets have been closed without resolving multiple times. So I started a new ticket a couple days ago. Again. When they asked for a different email "not linked to another account" and I keep going in circles because they keep claiming every other email I give them is linked to another account, so I *********************** a BRAND NEW email address to give them. Those jerks lied and are trying to say my BRAND NEW email is already linked to a Covet account. They are such liars and unhelpful idiots. Im so freaking angry at the customer service this game has. Im so frustrated by their blatant lying. There is no way that email was linked to another Covet account.

• Review fromStephen L

  Date: 05/30/2025

  1 star
  Worst customer service ever spent a week in and out of chats most of the time getting the run around for my kids account been trying to play a racing game with her but she isn't allowed online even though that should be a decision for the parents they let me set through hours of B's for nothing WORST COMPANY EVER they really just come off like there against kids Playing games

  Electronic Arts, Inc.

  Date: 06/02/2025

  Hello,Upon review, we request the customer contact us at *************************** and well be happy to assist Electronic Arts EA Help

• Review fromHumberto P

  Date: 05/29/2025

  1 star
  Ea me comunico hacia ustedes debido a que mi cuenta fue baneada por supuesta venta de monedas, solicit un dsar y informacin por la cual salt el baneo de venda de monedas, de lo cual no recib una respuesta con buena noticia, solo que haban tomado la medida correcta, pero nunca mostrando una prueba concreta por la cual tomaron *** decisin, ya hice 2 disputas y todas fueron rechazadas, no saben el dolor que causaron internamente hacia m, solo me divierto y no tengo necesidad de hacer cosas ilegales, aos de experiencias y todo se fue a la basura debido a confusin

  Electronic Arts, Inc.

  Date: 06/02/2025

  Hemos revisado la cuenta y la accin tomada se debi a una violacin de nuestras condiciones del servicio. Esto ya se ha abordado y la conclusin se proporcion directamente al propietario de la cuenta. Si el jugador desea impugnar la accin tomada con cualquier nueva informacin disponible, deber ponerse en contacto directamente con el equipo de Trminos de servicio de EA.