Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the business to remove my homework because it was flagged for plagiarism, and they refused. Please help me remove this **********:************************************************************************************************************************************************************************************************************

  Business Response

  Date: 08/18/2025

  Hello ***,
  
  Thank you for reaching out to us on The Better Business Bureau. We can understand your frustration regarding you document removal request. 
  
  Our records indicate we have been in direct contact with you regarding your account status, if further assistance is required please reach out to our support team at ********************************************************.
  
  Regards,
  
  Customer Support 

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23757655
  
  I am rejecting this response because:

   

  you have to remove the paper from your platform 
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 08/28/2025

  Hello,

   

  Thank you for your follow-up. We're sorry to hear that you remain dissatisfied with our response.Our intention is always to provide fair and timely service, and we regret that your experience did not meet expectations.That said, we remain open to further discussion and would like to work toward a resolution.

   

  Please feel free to contact our customer service team directly at ********************************* and we'll do our best to assist you.We value your feedback and appreciate the opportunity to improve.

   

  Regards,

  Customer Support

  Customer Answer

  Date: 08/29/2025

   
  Complaint: 23757655
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a year subscription on December 31, 2024 for the year 2025. I didn't upload any documents since getting the subscription. On July 31, 2025 my account was permanently disabled without any prior warning, and I was not given the opportunity to fix or remove the content they cited. I have not uploaded any new material after I bought the subscription. I the company to get more information about them terminating my account and they said it was due to a copyright violation. I didnt copyright anything and followed the policy. They told me there was multiple reports on one of my papers. They never told me about the reports or gave me any warnings about them or fix or look at. I contacted the company to appeal their decision and requested a refund ($143.40) or partial refund ($60) since it has been 7 months of use of the subscription but my requests were denied. As a result, I am now locked out of a service I paid for in full. I paid in full, was not given a warning, anf followed all the rules and policies. Since they deleted without warning I think a partial refund should be done. I can share all the emails if that helps or forward them.

  Business Response

  Date: 08/05/2025

  Hello *****,

  Thank you for reaching out to us on The Better Business Bureau. Our records indicate we have been in direct contact with you regarding your account status, if further assistance is required please reach out to our support team at ********************************************************.

  
  Regards,

  Customer Support
  

  
  

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23697903
  
  I am rejecting this response because: they have not been in direct contact. I tried to talk to them about it and they continued to say they couldn't refund or partial refund. I sent an email saying I am formally filing an appeal to which they never responded back. The email that was sent to me is the only email I have received since they stopped responding. 
  Sincerely,
  
  ***** ********

  Business Response

  Date: 08/06/2025

  Hello *****,
  
  Thank you for contacting us via the Better Business Bureau. To ensure we come to a mutually agreed upon resolution, we have reached out to you directly via email registered with Course Hero. Should you prefer to contact us directly, you can reach us at **************** hours a day.
  
  We look forward to your email response,

  Customer Support 
  
  

  Customer Answer

  Date: 08/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed that their TOS did not explain better that we don't have the right to ever remove content from their platform. We can't manually one by one, or even deleting the account still gives them permission to keep everything. I do not think this was communicated well. My content was accidently uploaded with my full name and there's no way to rectify this. Even worse, when I tried contacting them to remove everything, their contact support form errors and won't submit. Their landing page and contact page show no other possible form of communication. This is not okay.

  Business Response

  Date: 07/30/2025

  Hi *****,

  Thank you for reaching out to us on The Better Business Bureau. Our records indicate we have been in direct contact with you regarding your account status, if further assistance is required please reach out to our support team at ********************************************************.
  
  

  Regards,

  Customer Support

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Course Hero, Inc.Business Address: ************************************************** Website: ********************************************** Details:Date of the transaction:July 13, 2025 Amount paid: $29.95 What the business committed to provide:Course Hero advertised access to high-quality academic study materials and tutor support. I subscribed with the understanding that I would receive accurate, reliable, and helpful educational resources aligned with the subject matter.Nature of the dispute:After subscribing, I accessed several documents and tutor answers related to my area of study. However, I found the content to be inaccurate, misleading, and in some cases completely incorrect or irrelevant. The materials did not provide the academic support I paid for. I contacted Course Hero support and requested a refund based on the quality of the ********** their response, Course Hero stated that their policy does not allow refunds if documents or questions have been accessed. However, my complaint is not about usage, but rather about the quality and accuracy of the service provided. The content did not meet acceptable academic standards or match the quality represented in their ******************** response and attempts to resolve:Course Hero denied my refund request and referenced their Terms of Service. They did not address the specific issue of inaccurate or misleading materials, nor did they make any effort to resolve the problem or offer an alternative solution. I asked that the issue be escalated, but received no further support.Advertising concerns:Course Hero promotes its service through online advertising and on its own website, claiming to offer high-quality academic help and study resources. Based on my experience, these claims are misleading, as the materials were not accurate or useful.Desired Resolution:I am requesting a full refund of $29.95 for the subscription.

  Business Response

  Date: 07/30/2025

  Hi ****,

  Thank you for reaching out to us on The Better Business Bureau. Our records indicate we have been in direct contact with you regarding your account status, if further assistance is required please reach out to our support team at ********************************************************.
  
  

  Regards,

  Customer Support

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a dedicated tutor on Course Hero for four years, answering thousands of questions and receiving positive feedback from students. Many have directly requested my assistance due to the quality of my work.Course Hero required verification, and I successfully verified my account twice without VPN interference. The system never flagged any issues during my verification. Meanwhile, other tutors who failed verification due to VPN problems were given new links and another chance to verify, while I was denied this same opportunityeven though my verification went smoothly.I also requested another verification link to confirm my compliance, but this request was refuseddespite the fact that I had no VPN-related issues. This inconsistency is unfair, as the system should have detected VPN use during my verification process if it had been an issue.Additionally, my account was disabled while I had $180 in pending earnings, which were intended for my tuition fees. Losing this income has severely impacted my ability to continue my studies. Course Hero failed to provide proper justification for my deactivation and ignored my requests for reconsideration, despite acknowledging similar cases on Complaint Boards.I am seeking either:A final opportunity to verify my account, under stricter conditions if necessary.A review of my lost earnings ($180) and a fair resolution.I am willing to comply with any additional verification steps required to prove my adherence to Course Heros guidelines. I expect a clear explanation, fairness, and accountability regarding this decision.

  Business Response

  Date: 05/06/2025

  Hello *******,

  
  Thank you for contacting us through the Better Business Bureau. We can understand your frustration regarding the disabling of your Tutor account. We recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and only team that may assist you regarding your account with **********************. If your account has been disabled due to a violation of our TOS, your account will likely be permanently banned unless expressed otherwise. As we know this is not your desired resolution, these are the options available at this time.

  
  To reach out to Tutor Support, please do so at tutor-******************************** and we will be happy to assist you there.

  
  All the best,
  Customer Support
  

  
  

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23292495
  
  I am rejecting this response because:
  Course Heros response does not resolve my complaint and fails to address my concerns regarding the unfair account deactivation. Instead of providing a meaningful explanation or reviewing my case properly, they simply redirected me back to Tutor Supportwhere my requests have already been dismissed multiple times.
  I successfully verified my account twice without VPN interference, yet my account was still disabled while other tutors who failed verification due to VPN issues were given additional chances. I even requested another verification link to confirm my compliance, but this was denied without justification.
  Additionally, I had $180 in pending earnings, which were meant for my tuition, and Course Hero has not addressed the loss of those funds. I am requesting either a proper review of my case and a final chance to verify, or a fair resolution for the lost earnings.
  Course Heros response does not acknowledge these concerns, and I ask for further BBB intervention to ensure they provide a substantive answer rather than redirecting me again
  
  Sincerely,
  ******* *****

  Business Response

  Date: 05/07/2025

  Hello *******, 

  
  Thank you for reaching out to us on The Better Business Bureau. After further review of your account and information you provided, your account is permanently closed for violation of Course Hero's Terms of Use. If you have any questions, please contact **************************************************************.

  
  Regards, 
  Customer Support 
  

  
  

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23292495
  
  I am rejecting this response because:

  Course Heros response does not properly address my complaint. They have once again provided a generic reply stating that my account is permanently closed, but they have failed to explain why other tutors who failed verification due to VPN issues were allowed another chance while I was deniedeven after successfully verifying twice without VPN interference.
  Additionally, Course Hero has completely ignored my request for a review of the $180 in pending earnings that I lost due to their decision. These earnings were meant for my tuition, and Course Hero has not provided any justification for withholding them.
  I am rejecting their response and requesting BBB's continued assistance in pressing Course Hero for a detailed explanation and a fair resolution regarding both my account and lost earnings.
  
  Sincerely,
  ******* *****

  Business Response

  Date: 05/08/2025

  Hello *******,

  We apologize that we were unable to provide you with your desired outcome or reverse the decision. The decision is final and your account is permanently closed for violation of Course Hero's Terms of Use which was explained in the communication from our team.  We will not be able to make any exceptions or facilitate any further requests in connection to this account.

  Best,

  The Tutor Support Team

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23292495
  
  I am rejecting this response because:
  Course Heros response remains inadequate and does not address the key points of my complaint. They claim the decision is final but fail to explain why other tutors who had verification issues were given another chance while I was denied, despite successfully verifying twice without VPN interference.
  Additionally, they continue to ignore my request for a review of my lost earnings$180 that was pending before my account was closed. These earnings were meant for my tuition, and their refusal to acknowledge this issue raises serious concerns about fairness and accountability.
  Furthermore, their Tutor Support team has failed to provide any meaningful response via their official support channel despite my repeated outreach. If Course Hero cannot provide a valid explanation for why other tutors were allowed another chance, I request that I also be granted one final opportunity to verify my account under stricter conditions if necessary. They may contact me anytime via email. I have opened numerous requests via their official support channel; they may reply to any of those.
  I am rejecting their response and requesting BBB's continued assistance in pressing Course Hero for a clear explanation regarding their inconsistent enforcement of policies and their handling of withheld earnings.
  Sincerely,
  ******* *****

  Business Response

  Date: 05/15/2025

  Hello *******, 
  
  Thank you for reaching out to us on The Better Business Bureau. 
  
  We have further reviewed the account and the account has been closed and will not be re-opened. As per our coorespondences with you we have provided you with additional links to verify your account however each time VPN was detected. 
  
  We sincerely apologize we are unable to provide you with your desired outcome in this case.
  
  
  Best, 
  Customer Service 
  
  
  

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23292495
  
  I am rejecting this response because:

  Course Heros response remains inadequate and inconsistent. They claim VPN was detected in my verification attempts, yet I successfully completed the verification process each timewithout VPN interference. If VPN use had been detected, their verification system would have blocked me right at the start instead of allowing me to pass through the verification link.
  Other tutors who failed verification due to VPN use were stopped at the beginning of their verification process and were then given new links to try again. In contrast, my verification process proceeded smoothly from start to finish every time, meaning VPN interference was never flagged initiallywhich contradicts Course Heros claim.
  Course Hero argues that they gave me two additional links, but the key difference is that other tutors were given third and fourth chances, while I was denied further opportunities despite completing each verification. There is a clear discrepancy in how verification cases were handled, and they have failed to justify why I was treated differently.
  Furthermore, I have proof of each successful verification, including screenshots (which I have sent both) and a full screen recording of the verification process. If Course Hero wishes to review this evidence, they may contact me via email.
  Additionally, they have still not addressed my lost earnings of $180, which were pending before my account was disabled. These funds were meant for my tuition, and their refusal to acknowledge them raises serious concerns about transparency.
  Since Course Hero has failed to provide valid reasoning, I am requesting either:
  A final opportunity to verify my account, under stricter conditions if needed.
  A fair review of my lost earnings and an appropriate resolution.
  I am rejecting this response and requesting BBBs continued assistance in pressing Course Hero for a clear and justified explanation regarding their inconsistent enforcement of policies and withholding of earned payments
  
  Sincerely,
  ******* *****

• Initial Complaint

  Date:04/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a tutor on Course Hero, and my account was closed without explanation. After it was previously suspended for 36 days and later reinstated, it was suddenly closed again without any reason given. For the past four months, I have sent multiple emails to Course Heros Tutor Support team, but they have completely ignored all my messages.I have not violated any of the platforms Terms of Use or Tutoring Values. I am requesting a clear explanation and evidence for the account closure. If none can be provided, I expect the immediate reinstatement of my account.This situation reflects a lack of fairness, transparency, and professional communication from Course Hero, and I am seeking assistance in resolving this ************ associated with the account: ****************************

  Business Response

  Date: 04/21/2025

  Hello *****,

  
  Thank you for contacting us through the Better Business Bureau. We can understand your frustration regarding the disabling of your Tutor account. We recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and only team that may assist you regarding your account with **********************. If your account has been disabled due to a violation of our TOS, your account will likely be permanently banned unless expressed otherwise. As we know this is not your desired resolution, these are the options available at this time.
  
  To reach out to Tutor Support, please do so at tutor-******************************** and we will be happy to assist you there.
  
  
  All the best,
  Customer Support
  

  
  

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/2/2024 I purchased a one year membership for $119.40. On 11/26/2024 Course Hero terminated my account because "content I submitted violates their terms of use" even though other students were able to upload the same documents. I contacted their customer service team and they would not refund me any money even though they terminated my account. I paid to use this service for one year and I was only able to use it for 8 months so I should be refunded for 4 months (which would be $40). This was a service I used daily and found very helpful. I am very disappointed that they terminated my account and then on top of that refused to refund me any money.

  Business Response

  Date: 04/07/2025

  Hi ****,

  Thank you for reaching out to us on The Better Business Bureau. Our records indicate we have been in direct contact with you regarding your account status, if further assistance is required please reach out to our support team at ********************************************************.
  
  

  All the best,

  Customer Support

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged an amount that was supposed to be less than 15 dollars but they were sneaky. I disputed with Credit Karma. It was denied. Since I paid for the entire year I decided to use the account. I am locked out of it as a punishment because I disputed it. I have an email thread with them and they refuse to give me access to what I was charged for and I want my money back.

  Business Response

  Date: 04/01/2025

  Hello,
  
  Thank you for contacting us through the Better Business Bureau. After reviewing the account, it appears the user has directly disputed this charge with the bank. Unfortunately, once the charges are disputed, we are no longer able to make changes to the account. The outcome on the disputed charge will be provided directly by the users bank. For clarification, Course Hero does not share billing information.  Please contact your bank for further information on this disputed charge. 
  
  Regards, 
  
  Customer Support 

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Discover credit card, and my son, ***, also had a card under my Discover account. His name was on the card, but it shared the same account number as ******* November 2023, while in college, *** signed up for a yearly subscription to CourseHero under his own account and email. I was not involved in this subscription, nor was I aware of it at the time.Unfortunately, *** passed away last June, shortly after graduating in May. Unbeknownst to me, the CourseHero subscription automatically renewed about 12 weeks ago, and my Discover account was charged $119. Given that *** has not been using this service since at least June, I was shocked to discover the charge. Additionally, I do not have access to his computer or any accounts he may have signed up for.I have disputed this charge twice with both Discover and CourseHero, explaining my son's passing and the fact that I never authorized the charge. Despite this, both parties insist that I am responsible for the payment. In an effort to protect my credit, I went ahead and paid the $119, as I did not want any late payments or negative marks on my record.I have an 810 credit score and a flawless payment historynot only with Discover but across the board. Despite my long-standing relationship with Discover, they have sided with CourseHero and refused to refund the charge. I contacted Discover twice as soon as I noticed the transaction, yet they maintain that I am liable.I am extremely disappointed with this outcome. This situation is not just about money; it is about fairness and empathy. I should not be held responsible for a charge tied to my deceased sons account, especially one I neither authorized nor was aware of. I am seeking a resolution that acknowledges these circumstances.

  Business Response

  Date: 02/25/2025

  Hello *****,
  
  Thank you for contacting us via the Better Business Bureau. To ensure we come to a mutually agreed upon resolution, we have reached out to you directly via email. Kindly reply to the email so that we resolve your request as soon as possible. Should you prefer to contact us directly, you can reach us at **************** hours a day.
  
  We look forward to your email response,

  Customer Support

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22989217
  
  I am rejecting this response because I did not receive an email from CourseHero today. While their response via the BBB states that "Customer Support" sent me an email, no such email was received. As a result, I have no choice but to reject their response.

  
  Sincerely,
  
  ***** ***********

  Business Response

  Date: 02/25/2025

  Hi *****,
  
  After further reviewing the account, it appears the user has directly disputed this charge with the bank. Unfortunately, once the charges are disputed, we are no longer able to make changes to the account. The outcome on the disputed charge will be provided directly by the users bank. 

  Nonetheless, we have sent you an email to the email address you provided here in BBB.
  
  Regards, 
  
  Customer Support 

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was checking out Course Hero to see if it was a legitimate study tool. I had to add my email address and CC. They did not charge me. I realized quickly that I did not want any part of that program so I emailed them and told them no thanks. They did however manage to upload 10 of my homework assignments without my permission. My college emailed me and told me that I had violated their Code of Conduct. I did not even know that those documents had been uploaded. It is infuriating and I am now being hauled in front of the ethics board for selling and uploading my homework assignments to Course Hero. I have 2 emails out to Course Hero asking how they managed to get my papers, and I want them taken down immediately. They have not responded. They have my profile up as some cartoon character named Justice Universe Magpie 39. They clearly made this up. I want my documents removed from their site immediately and I want anything that has my name on it removed from Course Hero!

  Business Response

  Date: 02/18/2025

  Hi ********,

  Thank you for reaching out to us on The Better Business Bureau. Our records indicate we have been in direct contact with you regarding your account status, if further assistance is required please reach out to our support team at ********************************************************.

  Regards,
  Customer Support 

  
  

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22940246
  I am only rejecting this at this time because I've reached out to Course Hero numerous times. They hacked my computer and uploaded 10 of my homework papers  during my free trial when I was trying to see what the site was about, under the name and photo of the attachment. 

  My college professor informed/accused me of uploading my homework to Course Hero then she reported me to the college ***************** I've been trying to get Course hero to take down my papers but they keep telling me that I have to go thru this long process that makes no sense. If they figured out how to upload my papers, they can just as easily take them down. They are charging people to look at my homework papers. I did not authorize this not did I want anything to do with them. I am waiting to hear if I'll be kicked out of college because of this. I have 2 classes left before I graduate with my master's degree in Forensic Psychology. Why would I blow all of my work on this dumb cheating site? I wouldn't!!

  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 02/19/2025

  Hello ********,
  
  Thank you for contacting us through the Better Business Bureau. Our records indicate we have been in direct contact with you regarding your account status, if further assistance is required please reach out to our support team at ******************************** or call us at ************. We're available 24 hours a day, 7 days a week.
  
  Regards,
  
  Customer Support