About
Overview
BBB Accreditation & Rating
About This Business
Products and Services
BBB Accredited Since: 1/11/2012
Years in Business: 19
Photos and Videos
Business Details
- BBB File Opened:
- 9/28/2011
- Business Started:
- 1/1/2006
- Business Started Locally:
- 1/1/2006
- Business Incorporated:
- 11/2/2007
- Type of Entity:
- Corporation
- Related Businesses:
- Cram
- Business Management:
- Mr. Andrew Grauer, CEO
- Mr. Terry Parks, Customer Service Representative
- Number of Employees:
- 500
Additional Contact Information
- Principal Contacts
- Mr. Andrew Grauer, CEO
- Customer Contacts
- Ms. Mina Yoo, Human Resources Manager
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Refund and Exchange Policy
All payments are final and no refunds will be issued except for those refunds issued under Course Hero’s Better Grades Guarantee. Additionally, unused Tutor Questions expire upon the expiration or cancellation of the applicable subscription package and cannot be redeemed for cash. For any billing related questions in regards to payment, please contact Customer Service at [email protected].
Course Hero’s Better Grades Guarantee
Subject to the eligibility requirements below, we’ll fully refund your Premier Membership fee if you don’t earn a higher GPA for the academic term during which you first subscribed to Course Hero, as compared to the academic term immediately prior to your subscription.
To be eligible for the Better Grades Guarantee, you must have used Course Hero in the last six (6) months by unlocking at least six (6) study resources OR asking at least three (3) questions of our tutors; you must request your refund within six (6) months after the date of first registering as a paying subscriber of Course Hero; and you may be required to verify your eligibility by submitting a copy of your transcripts from the two most recent academic terms.- Business Categories
- Internet Services, Educational Consultant, Tutoring
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