Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Course Hero, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCourse Hero, Inc.

            Internet Service
            BBB accredited business

            Contact Information

            2000 Seaport Blvd Fl 3

            Redwood City, CA 94063-5576

            Visit Website
            Email this Business
            (888) 634-9397

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.06/5

            Average of 35 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            196 complaints closed in last 3 years

            71 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/11/2012

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Course Hero is an education technology company which operates an online learning platform for students to access course-specific study resources contributed by a community of students and educators. The crowd sourced learning library contains practice problems, study guides, infographics, class notes, step-by-step explanations, essays, lab reports, videos, user-submitted questions paired with answers from tutors, and original materials created and uploaded by educators. Users either buy a subscription or upload original documents to receive unlocks that are used to view and download full Course Hero documents.

            Products & Services

            eLearning, Collaborative Knowledge Sharing, Education Technology, Semantic Algorithms & Search, Recommendations and Indexation, Scalable Content Management

            Business Details

            Location of This Business
            2000 Seaport Blvd Fl 3, Redwood City, CA 94063-5576
            Email this Business
            BBB File Opened:
            9/28/2011
            Years in Business:
            18
            Business Started:
            1/1/2006
            Business Started Locally:
            1/1/2006
            Business Incorporated:
            11/2/2007
            Accredited Since:
            1/11/2012
            Type of Entity:
            Corporation
            Number of Employees:
            500
            Business Management
            • Mr. Andrew Grauer, CEO
            • Mr. Terry Parks, Customer Service Representative
            Contact Information

            Principal

            • Mr. Andrew Grauer, CEO
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            196 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/12/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            The business promotes cheating and violation of academic integrity. Under the guise of "helping" with the homework, the whole website is obviously set in a way that allows the students to get AI or other people to do the homework for them. Now they have features like paraphrasing, which allows the students to input someone else's work they found on the website in, paraphrase it with AI, and submit as their own to avoid being caught by anti-plagiarism software. It is odd that BBB is comfortable endorsing clearly unethical companies whose whole business is helping people cheat.
            Read More
            Read 195 More Complaints

            Customer Reviews

            35 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Diana A

            04/03/2024

            I never created or gave consent to Course Hero to use or have any copies of personal information. The site currently have m information public such as my full name, email, address, ************** number. They steal people personal information and make it public. I request that my information is take down. I never created or paid for an account with this and do not understand why my information is on there. This is a violation
            Read 34 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.