Complaints

This profile includes complaints for Bluevine Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bluevine Inc.

  500 Arguello St Fl 3 Redwood City, CA 94063-1566

  
• 

  BlueVine Inc.

  30 Montgomery St Ste 1400 Jersey City, NJ 07302-3857

• 

  BlueVine Small Business Banking Solutions

  830 3rd Street Gretna, LA 70053

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed by a fraudulent **** site who charged me 149 dollars to forward mail. I have tried to dispute these charges by calling and have been met by unhelpful apathetic individuals. I tried this company for my business and have moved all of my money out. Id still have liked to dispute the legitimacy of the transaction but if they wont I want to close the account without wasting time on the phone with rude people or hold music. Try to understand that life is too short to allow ones self to be treated this way.

  

  Business Response

  Date: 03/29/2023

  Hi *****,

  Thank you for taking the time to share this review with **, and apologize that your experience didnt meet your expectations.

  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.

  
  Thank you,
  Bluevine Team
  
  

• Initial Complaint

  Date:03/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a BlueVine a.k.a ********************** checking account and this account has been opened for a while. I made deposit, ach, cashed checks and withdrawals. Never ran into any issues until now. My daughter who is a minor works for my company and also has a side job which she receives checks. I called the bank located on checks and in formed them that she cant cash because shes a minor with no id. The bank told me to have hard sign the checks over to me and cash them using BlueVine mobile deposit. I cashed 3 checks for her and funds were approved and released each time. On the fourth check, the bank denied the mobile deposit, I spoke to them and explained what the bank told me to do and that all her other checks were deposited with no issues. I was told moving forward do not mobile deposit any more checks. From that moment, we never deposited any more of her checks only deposit or checks written out to me. I received a settlement check $1000.00 in my name and deposited it the money was approved and I began to pay bills. Two months later February 13, 2023 my account with BlueVine was closed by back asking my relationship to my daughter. I supplied proof of me being her biological parent and then was told we can not release you balance in your account. I spoke to several managers and was told we process in two weeks and will send you a check by mail with remaining balance over $600.00 (my settlement) Today March 7, 2023 I spoke to manager ******** and she told me that I will not be receiving my settlement balance and will put in a note for **** or ******* both managers to call me back. I have tried to work with the bank but all Im getting is that they are keeping my settlement. I can not pay my bill due and car payment because that money was not returned to me. I have a family of seven and waited years for that settlement and now the bank is taking it away for no valid reason. I do not owe them any money and want my money back. I need your help. Thank you.

  

  Business Response

  Date: 03/27/2023

  Hello ********, 

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  

  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  

  Thank you,
  

  Bluevine Team
  
  

  Customer Answer

  Date: 03/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was informed that I would receive the full checking account balance, which is over $600.00 by check in the mail. Also the supervisor will send tracking number within 2-3 days. Thank you.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I transferred over $10K into the account, first several transactions were declined (total hassle) but then after I started to switch over all of my biz billing to the card, make my usual purchases and bought lunch with the debit card and they froze my account pending a review of what the charges were for. The review takes 24 hours and until then all payments, and debit card transactions will be blocked. I want my $10K back.

  

  Business Response

  Date: 03/20/2023

  Hi ***, 

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  
  Bluevine Team
  

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have all the documents why I'm not getting My funds.. I did nothing wrong my dashboard close and I have no access to funds that's mine..why bluevine I understand fraud but I didn't do fraud I love bluevine its a good bank but why im treated bad from agents..about my money .

  

  Business Response

  Date: 03/15/2023

  Hello ******, 

  We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.
  
  Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity. 
  
  We take customer service seriously. If you believe your account was erroneously closed or impacted, please update this review to include your full name and/or business name. Our team will reach out to you and help.
  
  Bluevine Team
  
  

  Customer Answer

  Date: 03/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,  can I please get my account open again ?? 
  
  ********************* business name .J&j international shipping llc date of birth 07/14/1998 social **** phone number **********  

  

  Business Response

  Date: 03/23/2023

  Hello ******, 

  We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.

  Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity. 
  

  We take customer service seriously. If you believe your account was erroneously closed or impacted, please update this review to include your full name and/or business name. Our team will reach out to you and help.
  

  Bluevine Team
  
  

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19588954
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/28/2023

  We have expedited the remaining funds to the client, and they should expect a refund check by 08/28/23. We have pided tracking information regarding the refund check that was mailed. 

  
  Please let me know if you need any additional information from us. 

  
  Best, 

  Customer Answer

  Date: 03/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We chose Blue Vine for their online access and knew they were FDIC insured. Recently, we had an ex-Contactor hack into our online bank account (dual authentication failed per the bank rep that we spoke with on the phone). This was 2/6/23. We know she wired. Approx $18k to herself. And even though we notified the bank promptly - they did nothing to stop the situation. They shut down our account and said they hoped for answers in ***** days!! Not acceptable. Weve called continually and have no answers. This was a digital transaction - there should be a receiving bank and a computer IP address to investigate. Also wed like to know why the banks security failed miserably. As a small business, this is catastrophic for us. And yet we have not received any help getting this resolved. Please help us get answers and protect others from this kind of situation.

  

  Business Response

  Date: 03/20/2023

  Hi *******,

   

  We appreciate you taking the time to share this review with us, and apologize that your experience didn't meet your expectations.

  
  
  We want to help. However, we're unable to locate your account with just your name. If you're still interested in assistance, please contact our support team **************************************************.

  
  
  Thank you, and we look forward to hearing from you.
  
  Bluevine Team
  
  

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19585108
  
  I am rejecting this response because:

  It feels like they are playing games with this response. I am the President of the company, and a co-signer on the account with ************ just like our administrator (who is my business Partner ***************).  Our company name is PEOPLEfirst Talent & ********************* ********************* is our other partner. All 3 of us have access to the account. 

  As with all other non-helpful replies, we need someone (not a bot) to dig in and help us with this situation.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account at Bluevine and as soon as I transferred money into said account from a linked account, the account was placed on hold. After submitting all requested information (Govt issued ID and previous 3 month bank statements for the linked account[s]) and waiting the required "***** hours" for processing. They will not and do not have the capability of releasing the hold. The account has been on hold for a week now. Repeated calls to customer service render the same result "The issue has been escalated to the back end team and there is nothing further I can do". I have asked they transfer the money back out to the originating bank account or another of my choosing but they can not. This is unacceptable behavior from an FDIC banking institution and the issue needs resolution immediately.

  

  Business Response

  Date: 03/14/2023

  Hello ****, 

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  

  Thank you,
  

  Bluevine Team
  
  

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with BlueVine as a Sole Proprietorship LLC with the intentions of making the transition over to Mobile Banking a couple months ago. Recently decided to start using and deposited 2 of my checks received from the **** Independent Contractor work i do as a self employed individual and those checks had a Hold placed on them for 7 days because it was a new account which was perfectly fine as its whats stated in BLueVines Terms of Agreement I wait 10 days and call to find out why the funds have been cleared and deducted from the issuing checks financial institution 6 days ago and was given a bogus excuse. I then asked if this was going to be the process from there on out and was told that 7 day holds are normal as they are not like traditional banks, which was suspicious in itself. So i informed them that once the funds were available for withdrawal that i would be withdrawing and closing my account as I *** not wished to be lied to about how long it takes to close an account and having my funds disbursed to me. Within BLueVines Terms of Agreeement it is stated that an account holder can withdraw maximum $2000 daily via ATM withdrawal. So i went to nearest affiliated ATM and withdrew $900. I immediately received a notification that my account was put on hold for suspicious activity. I was told that i need to validate/verify additional info which violates NOT one of their terms nor of any regulatory agencies laws to have access to the rest of my funds. This action is clearly retaliatory on BLueVines as this request is ridiculous and against Federal Consumer Protection Act laws.

  

  Business Response

  Date: 03/15/2023

  Hello ******, 

  Thank you for taking the time to share this review with **, and apologize that your experience didnt meet your expectations.
  

  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  

  Thank you,
  

  Bluevine Team
  
  

• Initial Complaint

  Date:03/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We somehow had our bank account hacked with Bluevine and around $20,000 stolen. It has been 2 months and we have received zero information about what happened, if and when we will get our money back, and they have promised to provide us information at certain deadlines and have blown through all of them with zero communication. We call multiple times a week and rarely get to talk to anyone and get no communication. We are a small business and rely on this money to operate. We are so disgusted with how this is being handled, especially because we had authentication measures in place and were never notified that the hacker got into our account and changed all of our information to act as us and lock us out. It seems like they're trying to avoid admitting any fault and therefore won't provide us any information. All we want is a timeline of when we will get our money reimbursed by the bank, as is our right, since they're FDIC Insured up to $250,000.

  

  Business Response

  Date: 03/14/2023

  Hi *********,

  We appreciate you taking the time to share this review with us, and apologize that your experience didn't meet your expectations.

  
  We want to help. However, we're unable to locate your account with just your name. If you're still interested in assistance, please contact our support team **************************************************.

  
  Thank you, and we look forward to hearing from you.
  Bluevine Team
  
  

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 19558759
  
  I am rejecting this response because:
  

  We have contacted their customer service daily and weekly for a month and half and have received zero help. Referring me back to their customer service hotline is not helpful at all. Our business is PEOPLEfirst Talent & ********************* my name is *******************************, my partners are *************************** and *************************, and my phone number is ************. That is plenty information to find my account. Someone needs to call me directly from the fraud department and give me a clear resolution or next steps. I can verify my SSN at that time. 

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 03/20/2023

  Hi *********,

   

  We appreciate you taking the time to share this review with us, and apologize that your experience didn't meet your expectations.
  
  We want to help. However, we're unable to locate your account with just your name. If you're still interested in assistance, please contact our support team **************************************************.

  
  
  Thank you, and we look forward to hearing from you.
  
  Bluevine Team
  
  

• Initial Complaint

  Date:03/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business owner of a garage door service company, and need access to my funds daily for material purchasing. For some reason my account is on hold. no transactions in or out and i can not use my debit card to buy what i need for my jobs. Called in and first rep was no help so I asked to speak to a manager and she wasn't much help either. Saying oh we going to send you and email stating hat documents are needed? What documents? all that was given upon opening the account. Now I'm without funds and losing work and more money cause I can't work. Whatever security policies they have regarding this is ridiculous. I need access to my funds or I will lose to much money and my business will suffer big time. I have bills that will now be returned as result of this, late fees. and I need all of those fees refunded at bluevines expense. I've already contacted my lawyer and a suit is coming. Once i get my funds I will close this account and publicly tell small businesses to NEVER USE BLUEVINE!!!!!

  

  Business Response

  Date: 03/09/2023

  Hi ******, 

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  
  Bluevine Team
  
  

• Initial Complaint

  Date:02/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hold times for mobile deposit are excessive even after Ive established business with them. On average, dont expect access to your deposits for two weeks. **************** is also very slow. Would not recommend to a friend.

  

  Business Response

  Date: 03/07/2023

  Hello *****, 

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  

  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  

  Thank you,
  

  Bluevine Team