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          I Pass, Inc. has 1 locations, listed below.

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            Business ProfileI Pass, Inc.

            Data Processing Services

            Contact Information

            3800 Bridge Pkwy

            Redwood City, CA 94065-1171

            (650) 232-4100

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            3800 Bridge Pkwy, Redwood City, CA 94065-1171
            BBB File Opened:
            2/22/2007
            Type of Entity:
            Corporation
            Number of Employees:
            402
            Business Management
            • Kenneth D Denman, CEO
            Contact Information

            Principal

            • Kenneth D Denman, CEO
            Additional Contact Information

            Fax Numbers

            • (650) 232-4111
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/24/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            On 3/13/23 I had to use the tollway for a business trip. I am from out of state, and since there is not one manned toll booth or way to physically pay while traveling I set up an iPass account with all of my information to cover any toll expenses as the website instructed. Fast forward to today I recieve a bill in the mail for not only the tolls, but a $3 fee for each toll missed. Almost $30 in late/service fees for tolls I had already set up to pay and was never invoiced for!! I was checking my account weekly and not one bill, in fact there still is not one mention of any due toll fees!! I contacted customer service and was told there was nothing they could do and that I just had to pay! Ridiculous!! I did everything I was supposed to do and I'm still expected to pay for late fees that are in no way my fault!? This system is nothing more than a scam to extort money out of travelers and should be illegal!!!!
            Read 1 More Complaints

            Customer Reviews

            5 Customer Reviews

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            Most Recent Customer Review

            Paul S

            03/17/2023

            I have used the ******* Tollway for the past 6 years at least 2-3 times per year. I just used it again on March 1st, but this time I had used my father-in-laws vehicle because mine was in the shop for maintenance. Long story short, because I wasn't able to get my I-pass account number and because I was using a vehicle not associated with my account, I wasn't able to pay my fines on time.. now, i have to pay $20/toll (or 4) to pay for a $7 total trip?!?! Their process is predatory, their website is ABSOLUTELY a mess (and, I build GUI's for a living).. and, they 100% bank on this to make a profit. good luck Blockbuster!! but, your day will come!
            Read 4 More Customer Reviews

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