Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase On July 2 2025 on the website: **************************************** #SYFG-492572 in the amount of $65.78 I have called and emailed business with absolutely no response.When I went to send another email today I received an email back stating that the companies email address: ******************************* was no longer in existence.

  Business Response

  Date: 07/27/2025

  Dear Customer,
  
  Thank you for reaching out! Were happy to inform you that your order has been shipped. To help you track your package, heres your tracking number:
  
  *****************************************************************************
  
  You can use this tracking number to check the status of your shipment on the carrier's website. If you need any further assistance or have any questions, please dont hesitate to contact uswere always here to help!
  
  Thank you for choosing us, and we hope you enjoy your purchase!
  
  Best regards,
  *******
  The Feelingirl Team

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased four dresses for my July 24th vacation. I made the purchase on June 17, more than a month prior to my trip. I continue to get excuses about the location of my purchases. The dresses look really nice but the company selling them is the worst. Now I'm having to do last minute shopping

  Business Response

  Date: 07/13/2025

  Dear customer,
  We urgently need to transfer goods from another warehouse. We have divided your products into different warehouses for shipment, and all of your products will be shipped within 3-7 days.
  Should anything still bothering you, please feel free to contact us if any further assistance needed. We will always be at your service.
  
  Thank you for your patience and for shopping with us!
  
  *******
  The Feelingirl Team

  Customer Answer

  Date: 07/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order received 7/5/2025 I emailed them and initiated a return but The only thing you can do is send them an email. They don't actually have a refund that you can initiate online. I have not gotten a response. I don't like the shady practices that they use on ******** by having all these people post videos wearing their bra showing that they are extremely flexible and are made for larger breasted women. When you actually receive the product they are super tiny. On their website they claim these bras can fit a 40-in chested woman. But when you receive them they are barely able to stretch out past 13 in. The material feels like a pantyhose type material and does nothing like they say it is on the website. They claim that you can try The bras hassle free and easy to return but that is not the case if you're having to wait up to 30 days to even get a response.

  Business Response

  Date: 07/06/2025

  Dear,
  
  We've received your request for exchange or refund,  and are processing it promptly.
  
  Please ensure that:
  
  -Item can only be returned if it is in good shape, unused, unworn, and contains all its parts with their original tags/package.
  -Attach a paper with your order# in the package;
  -Free gifts must be in good shape, unused, unworn, and returned with the original item;
  -Send us the photo (product pic and package pic) to confirm the package in good condition.
  -Mystery boxes are non-returnable and non-exchangeable, as stated in our policy.
  
  Our address for returns and exchanges is as follows:
  Feelingirl
  *****************************,
  ****************, **********,
  91730, ****
  
  Important Notes on Returns/Exchanges:
  Please notice that our return/exchange policy applies to unworn, unwashed items with original tags attached, and returns must be initiated within 60 days. Some items, such as mystery boxes, are not eligible for return or exchange.
  
  Once you sent back the package, please kindly reply us with the tracking number that we could track and issue the replacement for you ASAP.
                                                       
  Thanks for your assistance in advance.
  
  Best regards,
  *******
  The Feelingirl Team

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their return policy clearly states you can return items I bought 2 bras that look horrible on dont fit like an underwire like advertised and they are not giving me return options except to buy other items. I reached out to them for another option and no response.

  Business Response

  Date: 07/02/2025

  Dear Customer,
  
  Were sorry to hear that none of the previous solutions met your expectations.
  
  If you would like to proceed with a return and receive a refund, please visit the following link and enter your order number and email address to initiate the self-service return process:
  ?? *******************************************************]
  
  Once your request is submitted, we will review and approve it within 48 hours.
  
  Additionally, Id like to offer you a more convenient solution to avoid the hassle of returning the item and paying return shipping fees. Instead of sending the product back, we can issue you a 70% partial refund. This way, you can save time and effort, and still receive a refund that you can use toward ordering a new item if you wish. If you are interested in this option, you can contact us directly and we will handle it for you.
  
  If you still want to receive a full refund, you can continue to click on the link above to proceed. If you use our prepaid return label, well email you a download link once your request is approved. An $8 fee will be deducted from your refund. You can also return the item using your own shipping method; well provide the return address after approval. Please check your inbox and spam folders for our emails.
  
  Important Notes on Returns/Exchanges:
  Please notice that our return/exchange policy applies to unworn, unwashed items with original tags attached, and returns must be initiated within 60 days. Some items, such as mystery boxes, are not eligible for return or exchange.
  
  Thank you for your patience and understanding. If you have any further questions, feel free to reach out we're here to help.
  
  *******
  The Feelingirl Team

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a bra Feelingirl Smooth Seamless Comfort Wireless Bra 1 Butter Cream / 2XL on May 30th for $28.93. I hDear,Were truly sorry that your order didnt meet your expectations. To make things right, weve put together a few flexible options for you and the best part? Several options dont require you to return the original item.Please take a look and choose what suits you best:?? No Return Needed *********** (You keep the original item no shipping, no hassle!) Option A 50% Discount on a New Item Get 50% off any new product of your choice, and keep the original item. It could be a great gift for someone you care about! Option B 20% Refund + 15% Off Coupon Receive a 20% refund back to your original payment method (within 37 business days), and well also send you a 15% off coupon for your next order a little now, and a little for later. Option C Exchange Without Returning Want a different size or color? No problem. You can now request an exchange without sending anything back. Just visit our online portal to choose your new item easily.*******************************************************?? Return Required Well Still Make It Worth It (Customer covers return shipping cost) ****************** for a Different Item Return your original item and choose any other item from our store no extra charge, Just let us know what youd like, and well help you with the return process.Let us know which option works best for you, and well get everything set up. We truly appreciate your patience and support.***** The Feelingirl Team ave made several attemps to get a refund and have not received any success

  Business Response

  Date: 06/10/2025

  
  Dear Customer,
  
  We have received your complaint.
  
  If you would like to proceed with a return and receive a refund, please visit the following link and enter your order number and email address to initiate the self-service return process:
  *******************************************************
  
  Once your request is submitted, we will review and approve it within 48 hours.
  
  If you choose to use our prepaid return label, we will email you a link to download the label after your request is approved. Please note that an $8 label fee will be deducted from your refund.
  
  Alternatively, you may choose to ship the item back using your own method. In that case, we will email you the return address after approval.
  
  Please remember to check both your inbox and spam/junk folders, as our emails may occasionally be filtered.
  
  Thank you for your patience and understanding. If you have any further questions, feel free to reach out we're here to help.
  
  *******
  The Feelingirl Team

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/2 I received a package with a bra and a tank top, (I've previously bought seven other bras from them.) The whole point is they make you pay each time you buy anything, which has been four separate occasions for me, a "hassle free purchase" charge of $1.58, so when I clicked on that before I ever purchased anything, it said worry free purchase, it also said guaranteed. So to return it you have to email them, thereis no phone number. I emailed them and they gave me three options, none of which were hassle free, i have to pay to send it back, NO WHERE did it say that. I am attaching the email that says the options, They offer you 20% of your money back if you decide to keep it and don't it. I dont want it, i didnt fit. Sending back the product without charge and getting money back which is what to me guaranteed and hassle free purchase means. Especially the fact that you had to pay for each purchase this "worry free returns". I wrote them on 6/3 saying I wanted my money back. I was not happy with their answer of the three options. I have an email link also if needed but I have to pay to send it back. Unbelievable. Total false advertising!! I have looked everywhere for a phone number for them and trust pilot gave one, but no one answered or no voicemail. I have no wayto contact them besides to do what they say or eat the $24. Please advise me on how to continue because now it is the principal. They totally make it sound like you don't have to pay to return it since you're paying that hassle free return. I feel like they should have to remove that worry free hassle price and fake statement, even and if I have to PAY to send it back and get my money back, I will- BUT they need to take that statement down, that is absolutely false advertising. Thank you so much for your time. Please advise me on what you think I should do. I still want you to go forward and look at it and see that that is false advertising.

  Business Response

  Date: 06/05/2025

  Dear customer,
  We are sorry for the bad experience you had. We are willing to provide you with a free return label, and you can apply for a return and refund in the link we sent. Then choose not to need a return label.
  After the application is successful, please send us another email. We will create a return label for you.
  If you have any further questions or need assistance, please dont hesitate to reach out. Were here to help!
  
  Best regards,
  *******
  The Feelingirl Team

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date ordered product was 5/19/25. 2 post surgery bras ordered. Payment cleared my bank on 5/20/25. Called company number on 5/26/25 because no tracking number had been provided yet. No answer. Called again 5/28/25 again no answer. Website states preparing order. No tracking still.

  Business Response

  Date: 05/28/2025

  Dear,
  
  We hope you are doing well. We noticed that you have opened a dispute regarding your order, and we want to provide you with an update.
  
  Due to exceptionally high demand at the warehouse nearest to your location, we are currently transferring stock from another facility to fulfill your order. This process has resulted in an unexpected delay, and we deeply apologize for any inconvenience caused.
  
  We kindly ask if you would be willing to wait while we expedite this process. Our products are known for their quality, and we truly hope you will enjoy them once they arrive. However, your satisfaction and trust are our top priorities. We are committed to ensuring you feel valued and supported throughout this process.
  
  Please let us know how you would like to proceed. Whatever your decision, we will fully respect and understand it.
  
  Thank you for your patience and understanding.

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several attempts to email the company to find out where my packages. No response. It's been almost 2 months. I would honestly. I would have liked the bras, but I would rather have my money back and they will not contact me.

  Business Response

  Date: 05/28/2025

  Dear Customer,
  We apologize for the delay in processing and delivery of customer orders. Due to the significant increase in orders during the holiday season and the ongoing promotion, our delivery times have been impacted.

  Your refund has been processed and credited back to your original payment method. Please allow 3-7 business days for the transaction to appear in your account.
  
  If you dont see the refund after 7 business days, please check with your bank regarding their processing times. If you need any further assistance, dont hesitate to contact us. Were here to help!
  
  Wishing you a fabulous day!
  
  Best regards,
  *******
  The Feelingirl Team

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couple of items from this company and haven't received anything in a month. I contacted them throughout the month just to follow up and make sure the items are on their way.Sadly they kept me dismissing me with "Please Be Patient emails." After a month, I decided to get a refund from them and they have been giving me the same story for about 3 weeks. They now claim the refund will have in 48 hours. Trouble is, I have 3 other emails saying similar from the past two weeks.

  Business Response

  Date: 05/22/2025

  Dear,
  
  We have intercepted your package and registered it for you. We will respect your decision and refund it. We have handed it over to the financial staff for processing, it will take 7-14 days, please wait patiently. If you have other questions or issues, please let me know. I will be very happy to help you.
  
  Thanks and have a great day!
  
  Best regards,
  *******
  The Feelingirl Team

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order in the amount of $81.26 on April *******. The order is still unfulfilled. Ive reached out multiple times and no response. I would like a refund immediately. I feel scammed 100 percent.

  Business Response

  Date: 05/22/2025

  Dear Customer,
  
  Thank you for reaching out! Were pleased to inform you that your refund has been processed and credited back to your original payment method. Please allow 3-7 business days for the transaction to appear in your account.
  
  If you dont see the refund after 7 business days, please check with your bank regarding their processing times. If you need any further assistance, dont hesitate to contact us. Were here to help!
  
  Wishing you a fabulous day!
  
  Best regards,
  *******
  The Feelingirl Team