Reviews

Review Details

• Review fromWilliam W

  Date: 07/07/2023

  5 stars
  I Purchased Pulsar Inverter Generator Model PGD40ISCO (4000 Watts Peak, 3200 Watts Rated) May 2023 from local Home Depot. I plan to use this for home power outages to run refrigerator and some smaller items. I have run it approx. 10 Hours so far, 1 Hour break-in with the included 10w30 conventional oil and then switched to 10w30 Synthetic.
  Very happy with product so far - pretty quiet, especially when running about 1/2 load and seems to do well with gas usage/hr. Obviously, time will tell long term, but at present this seems to be a good generator.
  ******* ******
  

  Pulsar Products Inc

  Date: 07/10/2023

  Good morning! Thank you so much for the kind words! Two great reviews in a row is an auspicious start to a Monday. PGD40iSCO is new for us, but built upon a mature design, now backed by Pulsar support. Please don't hesitate to contact us for any needs or questions in the future. -Rick

• Review fromFred L

  Date: 07/06/2023

  5 stars
  I'm a first time generator owner and everyone I have talked to have been a great help with my needs. What a great team and company!
  

  Pulsar Products Inc

  Date: 07/10/2023

  This is such a delightful surprise to see a positive review, thank you so much! It looks like Marie had your case, but you are correct, everyone here wants to help assure a good experience for first time generator users, or long time veterans. We welcome any follow up questions.

• Review fromJackie A

  Date: 06/28/2023

  5 stars
  The self propel lawnmower from Pulsar I purchased about 2 years ago, has helped me greatly as a disabled veteran. My belt on it broke and I contacted them and I thought I was going to have to pay for it. But the representative Kaine was very helpful and stated he would contact sales department and have it sent to me. It was June 6th,,and I received it today June 28th. 2023.
  Thank You Pulsar.
  

  Pulsar Products Inc

  Date: 06/29/2023

  Wow, thank you so much for taking the time to recognize Kaine in our support department. He is new with the company but already impressing everyone with his customer service skills. Please contact us any time if you need additional support with any Pulsar product. -Rick

• Review fromJohn K

  Date: 06/10/2023

  5 stars
  Very good service! I have a Pulsar/Ford generator and the starter switch holding clip broke and the switch was pushed into the control panel. I was concerned because I bought it about 2-3 years ago and never used it. I contacted Pulsar and Rick quickly sent me the retaining clip at no charge. It fit like it should. Thanks for the great service!
  

  Pulsar Products Inc

  Date: 06/12/2023

  Wow! Thank you so much for the kind words ****. I tend to wince when I see an email notice of a BBB review from the weekend, but you just made our whole day brighter! - Rick

• Review fromGregg V

  Date: 05/23/2023

  1 star
  I don't know what was worse, the product or the customer service. I recently purchased a Pulsar 21" Gas-Powered Push Mower with 7-Position Height at a local Rural King store and got 3 uses out of it before the hollow aluminum bottom handle on it started slipping out of the tracks that hold it to the base because they are not fastened flush with nuts and bolts like most walk behind mowers, but instead used a lynch pin that is about 2 inches adjacent allowing plenty of space for the lower handle to slip out of the track and start bending up like a pepsi can, which is exactly what it did. It is an inferior product. When I contacted customer service for a replacement part, after providing the sales receipt and delivery address, I was led to believe they would be shipping me the part out very soon. 3 weeks passed with no updates and no bottom handle. When I emailed them, they again acted like they were shipping the part right away, said they would provide tracking details. When that never happened, I complained and they seemed to get angry that I complained and criticized their level of customer support and said they were cancelling my order. I was shocked with the level of unprofessionalism their agents displayed and felt compelled to warn other consumers.
  

  Pulsar Products Inc

  Date: 06/08/2023

  Several of us have been waiting for this opportunity as this is the most odious abuse of BBB and weaponization of online review process we have seen so far in 2023. Hello, again, double-G.
  --
  For the record and for the public's edification, we moved heaven and earth over here to accommodate this, frankly very demanding and entitled customer. We moved him ahead of others, we gave special treatment, we got the task done, and then this horrible man sent the following message to our support staff:
  *** "Well, I did not receive any tracking details. I could not be more displeased with the Pulsar product I made the mistake of purchasing or their customer service. I will be leaving negative reviews detailing my experience on every website where I find your products." ***
  --
  This is the thanks we got. So I shut him down personally. Unfortunately I think his order got out before we could stop it. And then he made good on his threats, all over the Internet.
  --
  I ask the public to reflect, how would you handle a customer like this?
  Thank you.

• Review fromWill E

  Date: 03/03/2023

  1 star
  Ridiculous lack of customer service, get condescending and don't like it when the customer doesn't put up with it and responds back.
  Submitted a warranty request. Over 4 days passes with no feedback or information on it being looked at (even though they say 24 to 48 hours to respond back). I send another request asking "what do I need to do to get support? " and their condescending employee Rick J starts with the insults and ignorance. I respond accordingly and it ends up him saying he will block me if I don't essentially put up with his trash talk. Look through the reviews, this is not a one time thing with this company. They are arrogant and I feel purposely act this way so they don't have to support people. I have all the emails I will gladly share if they try to come back and say it was me who started with the belligerent words. Bad product and bad customer service.
  

  Pulsar Products Inc

  Date: 03/07/2023

  Good morning, BBB:
  Apparently this man used a web portal to forward a message to us in the middle of a relocation. It never reached us, I have all the network logs. When he used direct email, it reached us right away. Maybe it was a glitch or an error, but we will never know because the tone and tenor of his email was hostile and accusatory. We do not tolerate such behavior from anyone.
  Yes, please take a look at all of the negative reviews, which represent about 0.003% of our inbound support center volume. Unfortunately BBB is often where frustrated bullies go to play when they are rejected here. Please read every review, the overwhelming majority involve hostility and abusive behavior that was repelled; such is simply not tolerated here.
  The complainant speaks of "trash talk". Here is a suggestion - Try being nice and see if you get a friendlier reply.

• Review fromRick S

  Date: 02/17/2023

  1 star
  Pulsar tiller bought at home Depot used 4 times spring for garden in fall it wouldn't start i get ahold of the they tell me to mail it back so i do not happy i get a new 1 supposedly i use it 4 or 5 times same except crap will not start so that 2 of ur junk *** products in under 2 years an wont start . So i get ahold of ur so called customer service an this lady tells me its the carburetor an it my problem . What a warranty . Im gonna send u back ur junk product an u can have my dam 400 bucks another thing u **** is so bad store s take it off the shelves an dont sale no more so please as a avid cutter logger gardener outdoorsman KEEP UR JUNK IN CANADA
  

  Pulsar Products Inc

  Date: 02/20/2023

  The ugly message above is a milder version of the abuse our staff endured from this individual. It is unworthy of a response. We invite this customer to have a third party contact us on his behalf, possibly a friend or family member still willing to help, Under that stipulation we will evaluate his case, but there will be no further contact between the author of this review and our excellent support staff.

• Review fromJohn F

  Date: 02/03/2023

  5 stars
  I purchased a dual fuel generator from Pulsar about 18 months ago. I had used it exclusively with propane and probably had 100-150 hours on it. At the point of about 13 months into owning it I believe that the tank supplying fuel had run to low and caused a failure in the motor. (Appears to be a damaged valve) I contacted Pulsar looking for replacement parts to fix the unit as i was outside the manufacturers warranty by about a month. I was pleasantly surprised when Rick (from Pulsar support) told me that Pulsar was going to take care of my problem at no cost to me. While it did take months for a suitable salvaged motor that fit my unit to become available they DID get it to me and at no cost to myself.
  

  Pulsar Products Inc

  Date: 02/03/2023

  Thank you, Sir! This was a difficult case to resolve for various reasons that no longer matter. My team greatly appreciates your patience while we worked out the best solution. Stay in touch, let us know how it goes and if you need any parts or assistance.
  -**** *

• Review fromMichael B

  Date: 12/30/2022

  1 star
  model ******* generator during power outage I ran the generator for 8 hrs stopped it to refuel unplugged all power cords before shutting it down and I could not turn the engine over again. this was the first time I used the generator I checked to see if I had flooding in the cylinder then I checked valve clearance no problems.it was the pressure release mechanism on the cam shaft to repair this you need to tear down the generator to get to the motor and then tear down the motor. This company does not sell repair manuals for their products. This was ridicules the first time I used the generator and I sat in the dark anyway I used a bore scope to look in the engine and saw parts laying in the oil sump. They should change their name to Prince of Darkness generators because i do not trust this generator and I will try a different brand. **** * *******
  

  Pulsar Products Inc

  Date: 01/03/2023

  Hello ******* -
  We can certainly share your disappointment in a premature engine failure if you give us a chance to do so. Did you contact us, or speak to anyone or set up a case? There is no mention of it in your bad review. If there is a warranty in effect, we can help you, and even if you are past warranty, we can still help you with discounted parts and fast, friendly technical support. You are correct, we do not provide engine tear-down manuals to the public. Such work can be dangerous and should be carried out by experienced technical staff. Why didn’t you at least give us a chance to earn back your trust before savaging us with a bad BBB review?
  In fact, *******, we do have factory prints and exploded views which are sufficient for most people to perform repair works with our guidance on torque values and so forth. We provide this support every day for customers who are reasonably polite and just ask us, we never “sell” this information.
  Wow – “Prince of Darkness” generators? Really? I’ve never heard that before about a generator. If you meant it as a double-entendre, then that’s clever.
  If you’d like to have another go at this, I invite you to contact me directly at ***************************
  Best Regards,
  **** * 

• Review fromJavier R

  Date: 10/26/2022

  5 stars
  This is my best wishes for this an awesome and great services experience that need to be continuing in the future. It’s really impressed for the fast service respond by email since the first day and solution for my needs at the end. Simply it just meets and exceeded expectations of great customer service and fast respond. From first email the fast respond and attention was really fast, knowledgeable and very professional. Specially Thanks to Robert that takes me on this process very professional, knowledgeable and outstanding customer service experience. For sure I will sponsoring and recommend your Brand Pulsar in our beautiful Puerto Rico with this great Customer Service Experience. Because Pulsar has multiple dealers or different stores levels in Puerto Rico that carried Pulsar Products for sale, this is a great opportunity to recommend this brand specially for Puerto Rico.
  Thanks everyone in Pulsar to make this great experience happen.
  Robert, Thanks again for all your help and support.
  Thanks, ****** ******
  

  Pulsar Products Inc

  Date: 10/27/2022

  ****** -
  Thank you so much for taking the time to leave a nice review for Robert and for Pulsar. Our company has been deeply connected to the people of Puerto Rico for the past five years since Hurricane Maria came through. Your island is beautiful and the people are delightful to work with. We are always here if you need anything.