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Business Profile

Boots

Dallader.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boots.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered size 15 wide boots. Received much smaller size , cant tell size because its been marked out with blsck marker on both boots. Would like correct size or refund. I dont think i shoul pay return shipping for Dslladers mistake.

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 3 pairs of shoes. Size and quality of shoe is not as advertised. I sent them an e-mail the day after the shoes arrived. They offer free returns and money back.I have requested a return shipping label 4 times but no luck. I paid $110.13 for the shoes . The last e-mail stated they would give me a $3 refund and to keep the shoes. I sent them a return e-mail saying I want my $110.13 refunded and to send me a shipping label. I'm getting nowhere so That is why I'm contacting you.

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/28/2024 I order a pair of boots from ********. Order #********. I received the boots on 01/13/2025. The boots were not acceptable. On 01/13/2025 I contacted ******** at their customer service e-mail: ******************** to return the boots. There is no listed address or phone number provided for ********. On 01/14/2025 ******** sent a reply with no instructions on how to return the item. On 01/14/2025 I again requested information on how to return the boots. On 01/15/2025 ******** e-mailed me an offer of $5.00 and keep the boots. I immediately replied no and again requested to procedure to return the boots for refund. On 01/16/2025 I received the reply from Dallader.On Thu, Jan 16, 1. After discussion, we are willing to return US$8 as compensation for this transaction. You keep the product, this is already our limit, if you agree, our staff will refund you $8 immediately,2. If you want a full refund, we must receive your returned product to *****, but please understand that we are not responsible for the shipping cost of returning the product and must ensure that the product is in good condition. Once we receive your returned product, we will issue you a full refund as soon as possible. After receiving your confirmation, we will send you the return address.

  • Initial Complaint

    Date:01/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The size 41 shoe is to small i did not order this size. i where 43 size . Sorry but i live in *****, ******. NOT ******* .THANKS . I cant seem to reach them . They make it hard to contact them . It took about 3 months to recieve the shoes .

  • Initial Complaint

    Date:10/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered boots after 3 weeks or so tracking says they were delivered in mailbox in ********...I'm in *********... They keep saying, via email, to go to post office. I want my boots or a refund.

  • Initial Complaint

    Date:10/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for a pair of boots from this company on 10/05/24 they billed my card for $41.51. never sent me any order confirmation and refused to reply to any and all inquiries about my order. These people are nothing but scam artists thieves.

  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These shoes were supposedly satisfaction guaranteed. They are refusing to allow me to return the terrible shoes that are too small as well or refund me what I paid them.

  • Initial Complaint

    Date:09/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I did a fair amount of research before I ordered this pair of boots from this company I went to see where they were made and it said made in the *** and good reviews while I ordered them a week ago and I got a tracking number and seen where they were at and they were in ***** so first off they false advertise saying they are made in the *** and then being shipped from ***************** China or something like that I also did reviews on the company on ****** website and seeing totally discussed with people all had the same problems with they were just junk boots and made in ***** I think this company should be held responsible on how they advertise and I'm hoping you can help me

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased shoes from Dallader. Upon receiving them, I tried them on. They are too small and cheaply made. I put them in package and proceeded to email for an address and return instructions. My wife and I traded 6 emails with this company. First they ask for details which we provided them, then they offer us $3 and then $5. We sent them a copy of the return and refund instructions from their website. They still refuse to refund our money. We do not want to keep the shoes. We want a full refund. The **** tracking is **************************

  • Initial Complaint

    Date:08/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 08/04/2024 I ordered size 13US shoes. On 08/20/2024 I received shoes that are too small about 1.5 inches, probably size 9.5.I have contacted the company 3 times and they do not want to correct their mistake. They are offering $3-$8 refund and keeping the shoes that I do not have any need for.I asked them to replace the wrong size shoes with the correct ones ordered.

Dallader.com is NOT a BBB Accredited Business.

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