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Business Profile

Boots

Dallader.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pair of boots Aug. 4th and received them 10th. They were at least 3 full sizes too small. Offered up to $8 refund, I keep the boots and gift them. All responses are pre-written. Not made in ** as stated and I would need to mail there mistake back to *****. I believe this is a scam and this company should be stopped.

  • Initial Complaint

    Date:08/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of boots from Dallader, size 12 wide. They shipped me a pair of boots size 11.5 narrow. I requested return instructions to return the boots and get the correct size. They sent me an offer of three dollars and I should keep the wrong sized boots. Their offer is not acceptable. I paid $62.98 and they want to refund $3.00. I want the purchase price of the boots refunded, and I want them to pay for return shipment of the wrong size boots.

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of hiking boots from this company and received the boots on July 24, 2024. They arrived too large. I contacted the company asking for a refund. They said they would offer me $3 and I keep the boots. I continued to contact and clarify I wanted a refund. They continue to offer a couple of dollars more each time to get me to drop my request. I finally contacted them and said I would be willing to exchange the boots for a size smaller. They then told me I could get a full refund if I mailed the boots back to ***** at my expense. I feel that their advertising was very deceptive and misleading. Nowhere did it mention that the consumer would have to mail the boots back to ***** for a refund. They certainly let it be known that I could return the boots for a refund.

  • Initial Complaint

    Date:07/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought shoes. Wrong size sent. **************** said to find a friend that they would fit. Offered $3 refund. We are responsible for cost of return shipping. They say it is expensive to send to *****. They say made in ***. Why not return here? Very poor.

  • Initial Complaint

    Date:07/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order shipped April 29, 2024.After getting the shoes found that they didn't fit.the first email they needed pictures of the shoes to prove they hadn't been worn. Last email June 17th they gave these options for me 1. After discussion, we are willing to return US$8 as compensation for this transaction. You keep the product, this is already our limit, if you agree, our staff will refund you $8 immediately,2. If you want a full refund, we must receive your returned product to *****, but please understand that we are not responsible for the shipping cost of returning the product and must ensure that the product is in good condition. Once we receive your returned product, we will issue you a full refund as soon as possible. After receiving your confirmation, we will send you the return address.Looking for full refund please

  • Initial Complaint

    Date:07/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unsatisfactory CHEAP PRODUCT! Not Refunding when supplied proper Product Complaint

  • Initial Complaint

    Date:06/27/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for high tops shoes and did receive them but never received communication regarding the order. No invoice, no tracking number. Once I received the shoes I realized they were not wide enough and need to return them but there is no customer service number where I can reach a live representative. I&#**;ve sent an email with no response and I&#**;m needing to send these shoes back and get a refund.

  • Initial Complaint

    Date:06/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed the comoany to inform them that they're falsley advertising product being made in the *** and that the shoes I ordered are in fact in Chinese sizes and they're too small and have had nothing but deflective responses to my emails and request for an immediate and full refund and have now received an email from them offering me a $3 refund on a $50 purchase and to jeep the shoes and gift them to someone with smaller feet!

  • Initial Complaint

    Date:06/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered: June 7 2024, and I received the boots on June 16, 2024. On the Dallader website, I ordered some work boots 10.5 extra wide I got 44 size, that is not wide enough for me to wear. I asked for a refund, and this is the reply I received.Order #******** Dear Customer I'm sorry for the inconvenience, about items you purchase on our website.Our products are manufactured by measuring the average data of most people and are manufactured according to specific standards.You can also try adjusting it with a shoe brace.This product is made from the same materials as described, and from different batches of products may have certain differences Because everyone's feet are different, the feeling of use may be different. If you think the product is not the right size, it is recommended that you give it as a gift to a friend or family member who fits this size. As compensation, we are willing to offer you a $3 refund and you can keep the product.If you want to return or exchange the product, you need to pay the shipping fee yourself, which is not cost-effective best wishes Please advice on how I can receive a refund from this company.Thank you *****************

  • Initial Complaint

    Date:06/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of shoes for my spouse from ******** but upon trying them on he could barely get his foot in the shoes. I have reached out to ******** stating that the shoes are to small, (they do not fit) for my spouse...he cannot wear the shoes. Dallader is continuously questioning me about the product and describing to me what type of product it is. I requested a refund and they are refusing to give me what I desire. Instead ******** wants to offer me $3 or gift the shoes to someone else. The shoes are of no use to my spouse and this is unacceptable. I am requesting a full refund for this product.

Dallader.com is NOT a BBB Accredited Business.

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