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Business Profile

Online Retailer

Vevor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,503 total complaints in the last 3 years.
  • 601 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 fans through ****** on March25, July 1 on stopped working I contacted Vevor on July 2, on July 16, the other stopped working. I have been in constant contact with Vevor and they are giving me the run around. They wont exchange them, they wont refund me $260, they want to send me 2 new motors, they only have my account information with my name and address, I have also given it to them twice, 7/15 & 7/16 and they have asked for it again 7/20 but havent sent me anything. , then told me to reach out to ******, that return window closed April 25. Vevor says it has a 1 yr warranty. The fans didnt make it 3 months before they stopped working. I need my money or 2 new working fans.

    Business Response

    Date: 07/23/2025

    Hello,
    I'm sorry for the inconvenience.
    Please see attached screenshot.
    In order to protect your information, Amazon will replace your address with ***, so we do not have your complete delivery information.
    Can you provide it to us?
    About refund or return: Your order is officially delivered by ******. We are just a supplier. We have no refund entrance or authority.
    If you need to return, refund or seek partial financial compensation, you need to contact ****** customer service through your order.
    We can only provide technical support here and cannot provide refunds.
    thank you for your patience.
    Sincerely,
    VEVOR

  • Initial Complaint

    Date:07/22/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Business Response

    Date: 07/22/2025

    Dear customer,

    I am sorry for your unpleasant experience.

    We didn't find your file attached and could you please share us more details like your file or your order number so that we can help?

    Thank you for your patience.

    Best regards,

    Vevor

  • Initial Complaint

    Date:07/21/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was sent a broken produce. Vevor said they shipped a replacement over a week ago. *** Ex has yet to receive the item. ***** ************ still only says label created. Ive since asked for a refund and they are giving me the runaround saying the replacement was shipped. It clearly wasnt. I only want a refund at this point.

    Business Response

    Date: 07/22/2025

    Dear customer,

    We received your review on BBB.

    We're very sorry to hear about the unpleasant experience you've had with us so far.

    I am Now creating a follow-up ticket for you regarding the below issue.

    Our related colleague will get back to you as soon as possible. Please free to contact us again if you have any questions

    Best regards,

    Vevor Team

  • Initial Complaint

    Date:07/21/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** product, no customers support from seller

    Business Response

    Date: 07/21/2025

    Dear Customer
    This email is to inform you of the progress of the accessories shipment.

    Your accessories are being shipped to a warehouse near you, and we have contacted the courier to speed up the delivery. Once we receive the latest logistics status of the accessories, we will notify you immediately.

    Thank you for your patience.

    Have a great day

    Vevor

  • Initial Complaint

    Date:07/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a sand filter in August 2024. Installed June 2025. 3 weeks after installation the filter started leaking at the ************. Contacted Vevor for warranty on item. Was asked to purchase items to try to make a temporary repair. These all failed. Let them know. They started off offering me a small monetary amount to just keep the item. Very slow communication, only responding at or around midnight central time zone. Would only respond once a day. After several weeks of this they have finally offered a full refund after I continually turned down offer after offer for less than purchase price. Now will not reimburse the cost of material. They asked me to purchase to try to make a temporary repair. Have not recieved refund or reimbursement for items purchased to make temporary repairs.

    Business Response

    Date: 07/21/2025

    Dear Customer,

    We sincerely apologize for any inconvenience caused and appreciate your patience.

    We are sorry that we cannot refund more than the original order price.

    If you have any further questions or concerns, please don't hesitate to reach out to us.

    Thank you for your understanding and support.

    Best regards.

    VEVOR

  • Initial Complaint

    Date:07/20/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pop up canopy tent and it was delivered on June 26th. When I opened it on July 8th I noticed the frame had a bar that was broken. I had to duct tape it together. I requested a refund July 11th and they keep saying they'll refund small amounts of 20$ to 44$ meanwhile I paid $129.99 for this broken tent. I need a full refund.

    Business Response

    Date: 07/21/2025

    Dear customer,

    We received your review on BBB. 

    We're very sorry to hear about the unpleasant experience you've had with us so far.

    I am Now creating a follow-up ticket for you.

    Our related colleague will get back to you as soon as possible.

    Please free to contact us again if you have any questions.

    Best regards, 

    VEVOR


    Customer Answer

    Date: 07/22/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ********

     

  • Initial Complaint

    Date:07/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    07/22/24 ~$130 VEVOR Wall-Mount Misting Fan, 24 Inch, 3-speed High Velocity Max. 7000 CFM, Waterproof Oscillating Industrial Wall Fan Quit oscillating. Replaced synchronous motor 1st time. Failed again 6 weeks later.Trying to get another. Saying it is out of stock. Was offered refund of $84.Will only send refund via ******. I do not and will not use ******. Told them that 3 times and get the exact same response each time as follows:"We're sorry, but we can't issue credits or checks. Please send us a valid ****** account email address to process this refund for you. Sincerely,The VEVOR Team"So They will not send a refund via check.They will not send a replacement synchronous motor or anything else.

    Business Response

    Date: 07/21/2025

    Dear customer,

    We received your review on BBB.

    We're very sorry to hear about the unpleasant experience you've had with us so far.

    I am Now creating a follow-up ticket for you 

     Our related colleague will get back to you as soon as possible.

    Please free to contact us again if you have any questions.

    Best regards,

    Vevor

    Customer Answer

    Date: 07/21/2025

     Sorry you'll have to do better than that.

    Business Response

    Date: 07/21/2025

    Dear Customer,

    We appreciate your swift response and are pleased to reach a consensus on this issue. The refund of the agreed amount $59 has been duly processed.

    If your order payment was made via ******* anticipate your refund to be completed within two business days.
    If you have no further questions, you do not need to reply to us again, and the current ticket will be automatically closed. The system will push an invitation to review later, we appreciate your feedback on the service I provided. However, if you have any other questions, please don't hesitate to contact us anytime.

    Best Regards,
    VEVOR Support

    Customer Answer

    Date: 07/22/2025

    Below is the response from vevor.

    I have told them now 5 times that I Do Not do ****** Ever and to send me a check.

    Any business that will not write a check is not a business.

    Must be their way to avoid payment of any kind..

     

    -------[**************************]-------
    Dear Customer,

    Thank you for contacting us.
    We have checked that your order number has been more than 6 months, we cannot refund you the original way, please provide your registered ****** email address, we will refund USD ****** to your ****** email address.
    Looking forward to your reply.


    Best Regards,
    VEVOR

  • Initial Complaint

    Date:07/17/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a plate tamper and received it around mid May. The tamp would run for about 30 seconds and cut off. I contacted Vevor about the problem. They wanted video. Sent video to them and they sent me a check list of common sense things to check. I responded and they stopped talking. They don't answer and offer any return or repair. I would settle for either. **************** is terrible and return policy is a joke. I purchased in good faith and it seems they want to play games to get you to your 30 day mark so there is no return. I'm ******. Ridiculous

    Business Response

    Date: 07/21/2025

    Dear Customer,

    Thanks for contacting Vevor.

    We deeply apologize for any inconvenience caused, and we are committed to resolving the issue for you promptly. We offer two solutions to try to solve the problem.
    1. We will refund you 251 USD as compensation and you can keep the product.
    2. We will send you a new product without compensation. Please confirm that we can send to the original shipping address of your order.
    Which one do you prefer?
    We are looking forward to your reply. Thank you for your understanding.
    Please feel free to contact us if you have any further questions!

    Best regards.
    VEVOR Support

  • Initial Complaint

    Date:07/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 1, 2024 I purchased a chicken plucker from Vevor. They clearly state on their website that they have a ************************************* June 2025 (within the window) the machine broke. I contacted Vevor and they said it was a bad switch. I said no it's the motor. They send a switch anyway. Doesn't fix it. I contact them again, asking for a refund or a motor. They offer silly numbers like $30, then $100, then $150. I finally got them to agree to a full refund but they said they couldn't refund my credit card, only ******. I went back and forth and finally agreed to give them my ****** information. Ever since then I have heard nothing from them and received no refund, despite multiple attempts. This company will not honor their warranty period and does not have the ability to fix their product. STAY AWAY.

    Business Response

    Date: 07/16/2025

    Dear customer,

    I am sorry for your unpleasant experience.

    We are now creating a ticket for you and assigned a colleague to follow your case.

    Thank you for your patience.

    Best regards,

    Vevor

  • Initial Complaint

    Date:07/13/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Vevor drain cleaner machine on 11/28/2024 and paid $294.03. Last week I used the machine for the first time and the cable inside the drum kept on twisting and tangling. It was impossible to retrieve or return the cable so the machine couldnt perform its functions. After I encountered this problem, I searched internet for solutions and found multiple bad reviews on ************* mentioning similar problems. But before I bought the machine, I read all the good reviews on the companys own website. I think this company is filtering the reviews and deceiving customers into buying their products. I tried to contact Vevor but they are only willing to either send me another cable or compensate $30. But the problem is caused by their design defect and wont be solved by replacing another cable. The whole machine is not functional at all so I request a full refund to return it.

    Business Response

    Date: 07/14/2025

    Dear customer,

    Thank you for your waiting.

    Sorry for the inconvenience caused to you, since we do not have local repair shop, we mean we will compensate you USD ****************************** if you have the repair cost please also send to us.
    Please let us know your decision.
    Thank you for your understanding and cooperation.

    Best wishes,
    VEVOR

    Customer Answer

    Date: 07/14/2025

    No I wont accept just $88 for compensation. This issue is caused by the design flaws and it happens every time we are using the product. I paid $294.03 for a non-functioning product and I request a full refund. Vevor has full responsibility for solving this design defect otherwise refund my money.

    Business Response

    Date: 07/14/2025

    Dear customer,

    Thanks for your letter.

    Then we will give you two options, please tell us which one do you prefer.
    1, Would you please consider refund USD 176 for you to keep your product and do not need to return it?
    2, Or we will re-send a brand new product for free to your original address.
    Please tell us which one do you prefer?
    We deeply apologize for any inconvenience caused, and we are committed to resolving the issue for you promptly. Thank you very much for your understanding.

    Best wishes,
    VEVOR

    Customer Answer

    Date: 07/18/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    Xijing Zhang

     

Vevor is NOT a BBB Accredited Business.

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