Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the course of 8 months I purchased 3 separate order for VEVOR Interlocking Tile 50PCS Black, Drainage Tiles 12" x 12" totaling $653.74. Prior to completion, approximately 3 months ago, I attempted to return my vehicle indice the garage and witnessed the florring buckling. After consulting with my contractor he informed me that I would have to complete the front and back installation before placing vehicle back into garage. Eventually after that portion was completed I was successfully able to return the vehicle into garage without incident. On or about 06/16/25 I sprayed the flooring to remove excess dirt/debris and approximately 3-4 days later (allowing for floor to dry) I attempted to return vehicle to garage and the flooring buckled tremendously and I immediately removed the vehicle back outside and it remains to date. When I attempted to contact Vevor re: current issue there was no phone number but chat, at which time I provided individual the info and they proceded by requesting video or pictures. I accessed the garage, made a video and the chat person provided an email to forward. Upon trying to send both pictures/videos contact I continued to be restricted to 26.4 MB and I informed the chat person of the matter and they basically stated "no worries" the info would be forwarded to the necessary people. Not able to provide emails to/from Vevor staff, too large, including videos and additional pictures. This project took me forever to complete and I am TOO OLD to even think about doing this all over and I simply DO NOT have the energy nor physical abilities (about to turn 69)

  Business Response

  Date: 06/17/2025

  Dear customer,
  
  Thank you for your inquiry.
  
  We sincerely apologize for any inconvenience caused. We fully understand your feelings, and please rest assured that we will thoroughly investigate the matter and provide you with a satisfactory response.
  Could you open the boxes and check how many peices are damaged? Please also take photos of the damaged floors and send them to us.
  Thank you for your patience and understanding.
  Please be free to contact us for any questions.
  
  Best regards.
  VEVOR

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this scooter from vevor in Dec *******. It was delivered on January 2025 I had to have a friend uncrate it. Since it was winter I couldn't take it on a longer trip until May 20th. It's supposed to go up to 31 miles distance on a full charge. I took it to my doctor's office on that day which was only a 3 mile round trip. The scooter died about 1000 ft from my home. Since then I haven't been able to use it because it won't charge up and it says it's charged only halfway as soon as you put it in gear it says it's going dead. I contacted my credit card company and right now in the process of disputing it because they won't honor the warranty and have someone service it. I've asked them over and over to either service it or come get it. I have no knowledge of electric scooters and I'm handicapped so I can't work on it and feel I shouldn't have to since it's still new.

  Business Response

  Date: 06/16/2025

  Dear customer,

  We received your complaint on BBB. 

  We're very sorry to hear about the unpleasant experience you've had with us so far.

  I am Now creating a follow-up ticket for you.

  Our related colleague will get back to you as soon as possible.

  Please free to contact us again if you have any questions.

  Best regards,

  Vevor Team

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased diffuser received on 6/10, didnt work once taking out of the box Ive been in contact with customer service and they keep telling me the technician is working to solve the problem the latest reply is to offer me ***** for a product that I purchased at ******

  Business Response

  Date: 06/15/2025

  Dear Customer,
  
  Thank you for your feedback.
  
  To resolve the issue, we have issued USD ****** refund to your original payment account. Please handle the product yourself and you do not need to return it.
  If you used a credit card, the refund duration spans from 3 to 15 business days. Please note that exact processing times are subject to your card issuer's policies.
  If there is anything else we can do to help you, please do not hesitate to contact us.
  
  Thank you for choosing our company, and we hope to have the opportunity to serve you better in the future.
  
  Best regards,
  VEVOR

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Vevor on April 28th because somehow I broke the wand that goes with my sprayer. We tried repairing it with tape and glue, etc. Didn't work. I contacted them to say I wanted to buy a new handle for it. They said they don't sell them, so I said "how do I get a new one?" They said they would send me a part that I didn't think would work, but I said go ahead and send it. They said it could take ***** days. So now it is Jun 12th and I have not received anything and I am not getting a response. So, it looks like I just have to eat the cost of the sprayer because it won't work without a want that doesn't leak. So I had to buy a new sprayer because it is summer when you use those. I am pretty concerned that I bought something they have no replacement parts for, or they just don't want to send it, or something else. But I think I am entitled to getting a resolution to this. The sprayer wasn't cheap. So at this point I just want my money back because I will never get a part. Then it occured to me that if I need another part I can't get that either, so I just want a refund. I will send them yet another email asking for a refund.

  Business Response

  Date: 06/15/2025

  Dear Customer,
  
  We are deeply sorry for the problem you are experiencing. We will try to report your issue to our superiors and we will get back to you within 48 hours..
  We will do our best to provide you with an update on the status of the issue within 1-3 days.
  
  With best wishes
  Customer Support

  Customer Answer

  Date: 06/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on Apr 30 2025 I order a vevor sg gauge set i never receive it ******************** on may 27 2025 I order a vevor diamond core drill never receive it order number n ********************

  Business Response

  Date: 06/12/2025

  Hi Customer,
  
  Thank you for reaching out to us regarding your order 25052700901720326699.
  We deeply regret to hear that you have not received your item. However, according to the shipping website, the package has been delivered.
  
  Tracking number
  D10016412525167
  Ship date
  2025-05-29 00:22:48
  Carrier
  OnTrac
  Tracking link
  
  package content:
  SCJGSZKJYCY44KHH6V1
  To resolve this issue, kindly confirm the following information:
  1)Please reconfirm your delivery address as follows:
  Consignee name:
  Detailed address:
  City:
  State:
  Postal code:
  Country:
  Phone:
  2)Please contact your local courier, stating your name, address, and tracking number to get the proof of receipt.
  3) Please check with your neighbors and family whether they have collected the item for you.
  Looking for your reply.
  If you have any further issues, please feel free to contact us.
  
  Best Regards
  VEVOR Support

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Vevor support about a failed pump purchased from ****** and still under the one year warranty. They agreed to ship me a replacement pump, but they shipped it to my email address and not my home address. The shipper then shipped the replacement pump back to Vevor because there was no home address to deliver it (just my email address). Vevor now says that it is not there problem because "of consent" and that I should get a refund from ****** (which I cannot because it now has be a year since purchase). The issue has nothing to do with consent, the issue is that VEVOR SHIPPED IT TO MY EMAIL ADDRESS! How is that my fault or "of consent"? I am asking for Vevor to ship me my under warranty replacement pump as they promised, otherwise what good is a warranty?

  Business Response

  Date: 06/12/2025

  Dear Customer
  
  Thank you for your letter.
  
  We are sorry for the inconvenience.
  To avoid the problem of consent again, we cannot send you the product again. Can you contact ****** for a refund? As a supplier, we have no direct control over refund as this is a function managed solely by ******. Once again, please accept our sincere apologies for any inconvenience caused to you. If you have any technical questions please feel free to contact us. We provide you with dedicated support at all times.
  
  Best regards,
  *****
  Customer Support

  Customer Answer

  Date: 06/13/2025

  What is "the problem of consent"? You shipped my replacement pump that was still under warranty TO MY EMAIL ADDRESS and not my home address. The shipper then shipped the replacement back to you because they CANNOT DELIVER TO AN EMAIL ADDRESS. I do not accept a response of "why can't you just get ****** to give you a refund" for a year old purchase. I contacted you for support under warranty, you determined my product was faulty and needed to replaced under warranty, and then you failed by shipping it to an email address, and now you say it's my fault "of consent". All I am asking for is what you determined was needed to uphold the warranty and ship me a replacement pump (and ship it to my home address that I have provided to you several times).

  Business Response

  Date: 06/15/2025

  Dear Customer,
  
  We are deeply sorry for the problem you are experiencing. We will try to report your issue to our superiors and we will get back to you within 48 hours..
  We will do our best to provide you with an update on the status of the issue within 1-3 days.
  
  With best wishes
  Customer Support

  Customer Answer

  Date: 06/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Edit: After they reviewed my BBB case, Vevor did ship a replacement for my pump that was under warranty and I received the shipment today on 6/20/25. I am satisfied with this result from Vevor and consider this case resolved.
  
  Regards,
  
  **** *******
  
   

  
  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased April 27 for 244$Received am item that I was told them needed additional items to function in the *** Tried to return at a loss to me and was denied Purchased appropriate equipment to use it inefficiently Device failed after 2 weeks Reached out for warranty services They attempted to offer me 25$ to just deal with it. Not even barely 10% of purchase price. They have 12 month warranty listed on their website.I've requested refund replacement or them to pay for servicing the device. This is all within 90 days of purchase. Really 15 days of putting it in use.

  Business Response

  Date: 06/09/2025

  Dear customer,
  
  We are truly sorry for the inconvenience.
  
  We have refunded $243.67 to your original payment account.
  
  For credit card users, refunds are credited to your credit card within 3 to 15 business days.
  Please be careful which account you use to pay.
  
  If you have any further questions, please do not hesitate to contact us.
  
  Best regards,
  VEVOR Support

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The refrigerator appeared to be working fine, freezer side reads 5, however when I grabbed a popsicle last night, it was completely melted. Everything in the freezer side was melted. Already threw out ice cream, no photo .of melted food. I contacted the company to explain the i was unable to upload a file from my ipad or i phone per there policy, they seem to need a specific file format. I futher explained that I had already thrown out the melted food and ice, it just never occurred to me as I was cleaning up the mess that I needed to take a picture. It feels like they know their products are defective and use the upload to avoid taking any responsibility. Why is this company allowed to stay in business.

  Business Response

  Date: 06/09/2025

  Dear customer,

  I am sorry for your unpleasant experience.

  Could you please share us more details like your Order NO.? So that we can help you?

  Best regards,

  Vevor

  Customer Answer

  Date: 06/09/2025

  No resolution yet. Just asked for order number.

  Order #:25052900974719144959

  Freezer side  was set 8 when all my food melted. Refrigerator was set to 28

  Business Response

  Date: 06/09/2025

  Dear customer,

  We received your review on BBB.

  We're very sorry to hear about the unpleasant experience you've had with us so far.

  I am Now creating a follow-up ticket for you regarding the below issue. 

  Our related colleague will get back to you as soon as possible.

  Please free to contact us again if you have any questions.

  Best regards,

  Vevor Team

  Customer Answer

  Date: 06/10/2025

  No thing has changed. Just apologies and false promises.

• Initial Complaint

  Date:06/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a VEVOR pool pump July 2024. The pump was properly stored for the winter. I went to hook the pool pump up in May 2025 and the pump was no longer working. I checked my warranty and its good for one year. I filed a claim with VEVOR, submitted requested videos and pictures of the pump. I cannot get help with honoring their warranty. There is no phone number for the company, only email and chat services. The only feedback I am getting is we are reviewing. I also got an email saying they were closing the claim so I had to re-open, still no solution or information from the company.

  Business Response

  Date: 06/09/2025

  Dear Customer:
  Thank you for your letter and we apologize for the inconvenience.
  

  Could you please provide a more clear picture for us to check where the pump is leaking because the pictures you sent were fuzzy that we can't see the leaking spot.
  

  Sincerely,
  VEVOR

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased business equipment on vevor due to their great prices and guarantees. Upon receiving the two blenders and slush machine I ordered, they all have problems. The blenders do not operate correctly and mix the ingredients well at all. The slush machine will not reach the appropriate temperature, therefore not freezing the slush solution. I have trouble shooted all these problems and followed all manufacturer instructions with no solution. I have contacted vevor via chat and email. They require very specific file types for photos and videos making it very difficult to upload. I finally uploaded videos to prove their items arent working. They dont have a customer service number. They emailed me back to try again, and wont offer me a full refund and return which I am entitled to per their guarantee.

  Business Response

  Date: 06/09/2025

  Dear customer.

  I am sorry for your unpleasant experience with VEVOR.

  Could you please share us more details like your Order NO.? So that we can better help you?

  Best regards,

  Vevor