2 Customer Reviews
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Review from Gwynne H
1 star10/16/2023
Four years ago, I had a tankless water heater installed. The connecting parts completely corroded within this time. I sent multiple emails with photos, which got no response, and finally after calling, a service person came out - for $195. The service person told me they must have installed the wrong parts the first time. I called the office back afterward to try to get more answers on this, as it was not normal for the parts to corrode to this extent within a few years and if what the service person told me was true, I didn't think it was right to be charged the service fee. I was told I was wrong, they installed the right parts. I said that's not what I was told, and could they just please check with their service person. They never followed up. I was extremely disappointed in the rude and dismissive response. Not only that but during the service call they tried to upsell me on a water heater cleanout, charging over twice the market rate.Review from Michelle W
1 star02/22/2023
In 2021, they recommend we purchase a new hot water heater to fix our issue of the water not getting very hot. After getting the new water heater, this did not fix the issue and Water Heater Pros just gave a lot of excuses skirting the issue. Eventually I called a different plumber and they flat out said if you got a new hot water heater, you should have had HOT water. So, I called Water Heater Pros back and they got very defensive about how they arent plumbers, they just install water heaters. Now I have a new water heater and still just warm water. BUYER BEWARE.
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