Business ProfileforWater Heater Pros

Purchased a water heater in April of 2021. Was told it was the top of the line and very reliable unit. The water heater has failed twice now in less than 2 years. The first time was 6 days after the 1 year ***** and while they did come out at no charge that time they clearly didn't fix the issue as the water heater is not working again less than a year after this repair. When I called the company, I was told they would be charging me $80 to come out and 'look' at the issue and then I would be responsible for any labor costs to fix it again. A unit that is fairly new should not be having so many issues, nor should a customer be responsible for labor costs when a unit and it's repairs have failed. The company also stated the unit was backed by a 10 year warranty and when calling the manufacture today was informed it is only a 6 year warranty. At this point the unit hasn't even been inspected, which I had to bring up during the first repair as a permit was not submitted. I also requested copies of invoices in order for the manufacturer to assist and the Water Heater Pro are refusing to provide that information. Leaving me at a standstill with no hot water and unable to get the issue resolved.