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Find a Location

Poway Honda has 1 locations, listed below.

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    Business ProfileforPoway Honda

    New Car Dealers

    At-a-glance

    Customer Reviews

    1.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers Honda automobile sales, services, and parts.

    Business Details

    Location of This Business
    13747 Poway Rd, Poway, CA 92064
    BBB File Opened:
    7/3/2001
    Years in Business:
    26
    Business Started:
    5/8/1997
    Business Incorporated:
    5/8/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • FAA Poway H Inc
    • Sonic Automotive
    Business Management
    • Mr. Alan Sweetow, General Manager
    • Mr. Peter Robertshaw, General Manager
    Contact Information

    Principal

    • Mr. Alan Sweetow, General Manager
    • Mr. Peter Robertshaw, General Manager
    Additional Contact Information

    Fax Numbers

    • (858) 679-4881
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    7/8/2019 we purchased a 2011 Honda Odyssey from Poway Honda.Issue 1: April 2020, I was on HWY 80 and the van started violently shaking. Luckily I was close to *********** Honda and they informed me there had been an issue with the eco-mode function and the previous owner should have addressed it. The engine wound up getting replaced retail $4267 but Honda would "help us out" and it would only cost $2,131 (Claim ID *********. Having the vehicle 9 months, that should not have been our liability. Issue 2: (Honda Claim ********) When first viewing the vehicle on their lot 7/2019, it had several small chips in the paint where it looked like it had been peeling. The sales person said the pervious owner must have left it outside but they had it scheduled to be painted/fixed before purchasing. In January 2024 I noticed a couple of small chips on the hood and assumed it was from rocks. Shortly after more lifting in the paint, everywhere they had painted as well as along most of the edges. I have done much research and learned this is a common issue due to the defective paint on several models during this time. There has been a ***************** Bulletin for this issue, however I am getting nowhere in getting it properly fixed by Honda. USAA is now investigating the issues and assisting us in researching legal counsel.

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Karen H

    1 star

    02/22/2024

    Poway Honda service department is bad. Last time I brought my Honda CRV in for maintenance, the Service Inspection form was completed incorrectly. My torn and in bad shape windshield wipers were marked as satisfactory. My 6 year old bald tires were also satisfactory. Was ignored for more than 20 minutes while trying to get my car and I finally had to retrieve it myself. When they were told about these problems, they offered to redo the inspection if I brought my car back in, wasting my time and gas with nothing in return. Not even a car wash.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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