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Business Profile

Home Improvement

Clean Initiative, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In purchased solar panels from Clean Iniative in June of 2021. At that time I was told that I would only have a small bill every month from SCE for some sort of fees that would roughly be $14 or $15 per month. Also, in discussing my needs with Clean Initiative, I advised them that I had plans to expand my home and add a hot tub. They advised me that I would be getting enough panels and if I ever needed one or two more they would supply them free of charge. And they also promised me a new electrical 200 amp panel as a free upgrade since my panel is an old 100amp. After my panels were installed I was told the upgrade wasnt done so I was left with my old (full to capacity because of the solar) electrical panel. Also, in September of 2022, I received a large bill fromSCE $597.28. When I reached out to Clean Initiative, they said it was because Im using more energy than the panels are producing and I need to BUY more panels. Now I am paying on average $65/month to SCE on top of the $87/month for the solar panels themselves. That is $152/month which is more than what I was paying before I got the panels. This complaint is in regard to the false statements about my monthly bill, promises and overall way that Clean Initiative has handled this. As I have already tried to resolve this issue with them directly and they have done nothing and were quite rude in the process. I would like for them to add more panels and provide the new 200amp electrical panel they promised. Or refund me a portion of my panels that would account for the extra money have spent and will need to upgrade my electrical panel.

    Business Response

    Date: 05/30/2023

    We carefully sized the system to meet both the current and future
    demands based on the historical usage data and anticipated growth.
    Despite recent rainfalls and an increase in usage, we are pleased to
    report that the installed system has been performing flawlessly without
    any interruptions. We will be contacting the customer to discuss the
    possibility of an electrical upgrade to the main system and explore
    additional add-on services that we can offer.

    Customer Answer

    Date: 05/30/2023

     
    Complaint: 20111063

    I am rejecting this response because:

    It doesnt not directly state that they will be upgrading my electrical panel free of charge or adding additional solar panels free of charge as originally promised. They say the system has been working flawlessly and they sized it based on future usage which is not true. My electric bill plus the cost of the solar panels is more than what I was paying before the panels were installed. This means I am using more energy than the panels are producing. This logically means the size of my system is not adequate. If they would like to rectify this issue without requiring me to pay additional out of pocket and clarify that in their response, then I will accept it. 


    Sincerely,

    *******************************

    Business Response

    Date: 06/02/2023

    Hello, 

    We size systems according to previous ************************************************************** the future. The changes in energy usage, utility rates, cost of material and labor are completely unpredictable therefore no solar company can make such claims or promise more solar/work in the future for free as it is not a sustainable business model. Also, please refer to your home improvement contract which states the scope of work you signed for. We will be glad to add more solar and upgrade your main panel at cost to help and resolve this issue. 

    thank you 

    Customer Answer

    Date: 06/12/2023

     
    Complaint: 20111063

    I am rejecting this response because:

    I have yet to hear what the cost would be for what the company is offering. Without knowing how much they plan to charge me, I cannot accept their response. 


    Sincerely,

    *******************************

  • Initial Complaint

    Date:05/12/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They installed solar panel on my roof in ************************************************************************************************************************************************************************* to remove panel and install it back because they are solely responsible for their work and I paid every month for panel to the financing company I never miss my payment now I need help they send me the quote to remove panel I hv to pay $1600 total cost of this project was around $11000 with attic fan and its not justified I am really need to re roof with other contactsr they not help me to resolve my issues. I am so frustrated and disappointed from their service . I was trying to contact from 2 to 3 weeks and they are not helping me out . Please help me out I. This issue my only request to remove panel and put it back thats it. Thank you

    Business Response

    Date: 06/02/2023

    hello, thank you for the inquiry.

    We can absolutely help you remove and reinstall your solar system for the price quoted. One of our project managers will reach out to get it on the schedule. Keep in mind we will remove and reinstall the solar system at no additional charge when you do your roof with us. This ensures the roof is properly permitted and covered by our 25 year labor  warranty. 

    thank you! 

    Customer Answer

    Date: 06/02/2023

     
    Complaint: 20052009

    I am rejecting this response because: When I installed solar panel your project manager told me about free removal off solar panel if I needed for roof or any issue then I signed your contract for solar installation . Your price for roofing is outrageous too you guys need to stop bait and trap customers theory. I really appreciate you stay on your word and remove your solar panel . And re install once I am done. You have very poor customer service. You guys took one month to reply on my request I am not trusting clean initiative for any of my project at my home. Thank you but no thank you 

    Sincerely,

    Pooja Khirsaria

    Business Response

    Date: 11/06/2023

    Hi *****, we have already given you a quote to do this for you. We will have a customer service representative call you to set up payment and schedule. Thank you!

  • Initial Complaint

    Date:01/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They issued a check on ******* for ********* from a frozen blocked account. I have been unsuccessfully trying since then to recoup my money. The *** referrer me to this company and made me deposit this refundable $1.000.00. Someone should be responsible for refunding the money. The fact they gave me a bad check has something to be said.

    Business Response

    Date: 01/31/2023

    Business Response /* (1000, 8, 2023/01/20) */
    Contact Name and Title: ***** ******** ***
    Contact Phone: XXXXXXXXXX
    Contact Email: *************************
    Hi *********,

    Thank you for the inquiry. We have sent your reimbursement check. The original check we sent was from a banking account that is no longer active in error. We apologize for any inconvenience this caused. Kindly let us know that you received the new check and you were able to deposit without any problems. Thank you for understanding.

    kind regards,

    Clean Initiative

  • Initial Complaint

    Date:12/20/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a *********** **** on my property in the amount of ********* Clean Initiative, claiming to be an approved contractor with So *** ******* installed solar panels on my house but failed to pay ********* ********** ****** partner) for the equipment and materials provided for the solar panel install. They were required to pay this money to ********* ********** (dated ********* however failed to and now I am being **** ******* I have ** days to pay or they go after my house. I want this resolved by Clean Initiative *****

    Business Response

    Date: 12/22/2022

    Business Response /* (1000, 5, 2022/12/22) */
    HI, this has been paid in full and you will be getting a lien release in the mail. We apologize for any inconvenience.


    Consumer Response /* (2000, 7, 2022/12/22) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

Clean Initiative, LLC is NOT a BBB Accredited Business.

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