About
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 2/9/2022
Years in Business: 9
Products and Services
Business Details
- Local BBB:
- BBB of Los Angeles & Silicon Valley
- BBB File Opened:
- 12/19/2019
- Business Started:
- 1/11/2016
- Business Incorporated:
- 1/11/2016
- Type of Entity:
- Corporation
- Alternate Names:
- Scratchpay
- Business Management:
- John Keatley, CEO
- Mr. Hunter Dotson, Director of Compliance
Additional Contact Information
- Principal Contacts
- Mr. Hunter Dotson, Director of Compliance
- Customer Contacts
- John Keatley, CEO
- Mr. Hunter Dotson, Director of Compliance
- Additional Phone Numbers
- Other Phone: (323) 682-0859
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 60DBO-51800 for this business, issued by Department of Financial Protection & Innovation
Department of Financial Protection & Innovation
BBB records show a license number of C4016777 for this business, issued by 1-Secretary of State-Corp, LLC and Notaries
1-Secretary of State-Corp, LLC and Notaries
1500 11th Street
Sacramento CA 95814
BBB records show a license number of 1582666 for this business, issued by NMLS-Nationwide Mortgage Licensing System
NMLS-Nationwide Mortgage Licensing System
BBB records show a license number of 5224 for this business, issued by 4-City Business License
4-City Business License
any street
Any City CA
Additional Information
- Business Categories
- Financial Services, Payment Processing Services, Financial Technology
Latest Reviews
Jacob D
"BE AWARE!Im writing this because I dont want another pet owner to go through what happened to me." ... Read full review
Michael F
"I have one dog with two accounts I just paid over $600 3 days ago and you have the gall to call me again for another payment why do I have two accounts and why are they not joint accounts it's a terrible way to do business and rather heartless."
bree g
"Date of Experience: Ongoing since early 2025 I submitted a formal complaint to Scratchpay on June 13, 2025, regarding a system error that unlinked my pre-authorized debit (PAD) payment method without noticeand led to multiple failed payments. The root cause was due to their outdated integration with their former Canadian payment processor." ... Read full review
Industry Tip
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.