We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software Developers

RealDefense LLC
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for RealDefense LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

RealDefense LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • RealDefense LLC

      150 S Los Robles Ave Ste 400 Pasadena, CA 91101-4675

      BBB accredited business seal

    • RightHand IT

      4770 Baseline Rd Ste 200 Boulder, CO 80303

    • Sammsoft

      23316 NE Redmond Fall City Rd Ste 667 Redmond, WA 98053

    • Support.com Inc

      4325 Commerce st. ste 111-422 Eugene, OR 97402

    • Sammsoft

      336 228th Ave NE Ste 301 Sammamish, WA 98074

    Customer Review Ratings

    4.49

    Average of 415 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Gregory K

      Date: 09/23/2022

      The service I received today was absolutely perfect. *** was extremely knowledgeable, professional and courteous. He solved my networking problems to the extend ********* allows to do. I am very satisfied, but I would like bring to the attention of Iolo potential customers, who would like to buy the full computer service that there are some shadows in this perfect picture I have painted. There are two types of services provided by the company. The first one is related to keeping a computer safe from viruses and any type of malicious software. This part of service is free (obviously one must pay for the antivirus software) and very good. I did not say excellent, because very often the services is provided by technicians, who do not speak good English. Fortunately, the initial interview is run by a admin, who speaks good English and establishes phone communication and communication between computers. After a while a technician calls, takes over the computer and half an hour later the computer works like a ***** watch.
      The second service is paid and is meant to solve all problems a computer may develop. Please be aware that the vast majority of technicians are very well trained in cleaning computers from malicious software. They have, however, no basic knowledge of the computers. Maybe they can solve some minor issues, but I know computers pretty well and I solve most issues by myself. If I decide to call Iolo it means that the issue is quite serious. Almost always technicians are helpless. It takes two or more calls and a lot of perseverance in demanding of a better service and acceleration to the second, or even, better, the third layer of tech support. In most cases this is the only way to get such excellent support as I received today. As you can see there are some problems with Iolo tech support, but not severe enough to prompt me to drop the service. Despite all these issues I would recommend the full computer support to others.

    • Robert S

      Date: 09/23/2022

      ******* was terrific in solving the problem. Thank you Thank you!!!.

    • Bob S

      Date: 09/22/2022

      So far, everything looks good. However, I haven't started using my computer yet.

    • John G

      Date: 09/22/2022

      I have been with Iolo since version 4.0 and have appreciated the great upgrades and all inclusive products they provide. I love the fact that the keep my home computers safe and performing at there best with great integrated products. The are always trying to improve on what they have to make it easier for everyone to understand and use.

    • Dave H

      Date: 09/20/2022

      Helpful, stress-free support - this is what tech support should be!

    • Bruce O

      Date: 09/20/2022

      Technical Support was very patient,understanding and knowledgeable.The problem with software was very clearly and quickly solved.

    • Daniel M

      Date: 09/20/2022

      thank you for your help i am now aware of what has to be done.

    • Edgar Robert B

      Date: 09/19/2022

      several weeks of sorting out two new laptops and a suite of new software, and I have only to sort out my ********* and email accounts to be a happy camper again.

    • James R

      Date: 09/19/2022

      So very satisfied with the type of technical support that Iolo System Mechanic Ultimate Defense offers. Very knowledgeable people who are friendly and easy to work with. The speed and knowledge is impressive. I have used them three times and they were always top shelf!

    • Hugh W

      Date: 09/18/2022

      Excellenyt work by *************** to cirrect my problem and issues.

    RealDefense LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.