Reviews
Customer Review Ratings
Average of 246 Customer Reviews
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Review fromCindy H
Date: 04/20/2025
5 starsI never have time for reviews & don't do them, but have used USTech Support for 6+ years & VERY Pleased! Wish I had the time to call when I needed then but I don't & my issues add up, my fault not theirs. Glad they are open 24/7. Got them today and they fixed all of my problems I needed done for the last 3 months plus more. I didn't have the time to call because of my job. Glad they were available for me today, thank you *******!!!
USTech Support
Date: 04/28/2025
Dear *****,
Normally happy customers rarely leave any kind of review regarding their experience. We appreciate the fact that you took the time to share yours. Our goal at USTech Support is to continue to provide the highest ( A+) service and products. We look forward to future opportunities to be of service.
Yours truly,
****** *.
Contact Center Operations DirectorReview fromTeri L
Date: 04/19/2025
5 starsMy browser had crawled to a standstill after a Windows 11 update. I had been trying everything I knew for a day! The technician, through remote access, was able to walk through multiple possible causes and was able to fix the problem in about 1 hour. I am very happy with the polite, knowledgeable technician and the ******************USTech Support
Date: 04/28/2025
Dear ****,
Thank you for taking the time to share your experience. We are glad to learn that our technicians were able to address your concerns and relieve your frustration. Our goal is excellent customer service and thank you for sharing that it was provide. We appreciate your feedback.
Yours truly,
****** *.
Contact Center Operations DirectorReview fromDEBORAH O
Date: 04/18/2025
4 starsSunny and ********* were terrific! They were patient and truly seemed to want to help me keep my computer safe and running well. i appreciated all the extra time they gave me and all their attempts to connect my computer to them. They also reassured me that they are professionals and not scammers. A stressful situation was mitigated by their professionalism. I've used RealDefense (old Stopzilla) for years with no problems, so I added tech support this year for the first time.USTech Support
Date: 04/28/2025
Dear Deb,
Thank you for sharing your experience. We are always happy to learn when a customer is satisfied with the service as our goal is to provide the highest quality products and service available. We look forward to future opportunities to be of service.
Yours truly,
****** *.
Contact Center Operations DirectorReview fromTempsie R
Date: 04/18/2025
1 starThe IT person (******* or **** whatever) took control of my computer on 4/17/25 around 9:30 pm. He made me very suspicious once he claimed he had not spoken to me earlier, which he had. He also asked if I did banking online, or did I use my phone to do banking. I had never been asked that question by the other ITs. He later removed my gmail icon from desktop and said he would have someone to call me to fix the problem; he stated he logged me in as priority to assure I would get a call back. I never received the call. He also refused to give me his full name stating that it was not allowed. I feel he cannot be trusted.USTech Support
Date: 06/19/2025
Dear Tempsie,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We regret to learn that your interaction with one of our ***resentatives left you feeling suspicious. Not only are iolo software programs designed to help you protect your information and your privacy, but we also take every precaution to do the same when you call or chat with our team. You can find our privacy policy on our website.
Our records confirm that you spoke with ******* around the time you mention, but you had also contacted us about an hour earlier and spoke with another *** also named ****. We apologize for any confusion that created. Regarding the questions you were ask about online banking etc. When a customer calls us based on their concerns we might gather additional information so we can offer them a different product or service that might better meet their needs than what is currently being used.
We apologize for any delay in receiving the callback from a technician as promised. Call records indicate that our technician did reach you the following morning. If you need further assistance, please contact **************** toll free at**************.
Reviews like yours go a long way in helping us identify areas to improve our services -thank you for sharing your feedback with us.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromRee B
Date: 04/18/2025
5 starsEven tho **** Jayson ******* had a heavy accent and I had difficulty understanding some of his words, he was patient and would repeat what he'd said. He was also knowledgeable in solving my situation.USTech Support
Date: 04/28/2025
Dear Ree,
Thank you for sharing your experience. We are always happy to learn when a customer is satisfied with the service as our goal is to provide the highest quality products and service available. We look forward to future opportunities to be of service.
Yours truly,
****** *.
Contact Center Operations DirectorReview fromJim S
Date: 04/17/2025
5 starsI contacted ******* on a recommendation. I could not be happier with the results. In less than an hour, they solved my problem with email not syncing and the send/receive function seemingly out of order. I'd recommend ******* if you need to talk to someoneno texting! YES, I'm delighted with the professional assistance from *******!USTech Support
Date: 04/28/2025
Dear ***,
We are glad to hear your system is running faster. A fast and efficient system is the goal.Thank you for taking the time to share your experience. We look forward to being of service in the future.
Yours truly,
****** *.
Contact Center Operations DirectorReview fromHerman A
Date: 04/17/2025
5 starsI am a long time member and they are very good and patient with someone like me who is limited in my computer knowledge.USTech Support
Date: 04/28/2025
Dear ******,
It is always exciting to hear from a long- time customer. We appreciate your loyalty youre your recommendation. We look forward to continued opportunities to be of service in the future.
Yours truly,
****** *.
Contact Center Operations DirectorReview fromrussell f
Date: 04/16/2025
5 starsransomware messages popping up on my screen. talked to tech support and had the issue fixed in less than 20 minutes. good job *******.USTech Support
Date: 04/28/2025
Dear *******,
Thank you for sharing your experience. We are always happy to learn when a customer is satisfied with the service as our goal is to provide the highest quality products and service available. We look forward to future opportunities to be of service..
Yours truly,
****** *.
Contact Center Operations DirectorReview fromHarold T
Date: 04/16/2025
5 starsTake it upon yourselves to read all the accolades; they speak a ton. I was a 40+ year IT guy and the professionalism these guys showed me takes me back to a time when customer service was more than just two words. Thanks guys!USTech Support
Date: 04/28/2025
Dear ******,
Thank you for taking the time to share your experience. We are glad to learn that our technicians were able to address your concerns and relieve your frustration. Our goal is excellent customer service and thank you for sharing that it was provide. We appreciate your feedback.
Yours truly,
****** *.
Contact Center Operations DirectorReview fromJeanne R
Date: 04/16/2025
5 stars******* was very efficient and fixed my issues quickly. He updated my system mechanics and he fixed my apple icloud so it would stop popping up continually on my computer screen. As always System Mechanic technicians always fix my computer issues and keep me safe. *****.USTech Support
Date: 04/28/2025
Dear ******,
Thank you for your review. In general, happy customers rarely leave any kind of review regarding their experience. As our goal is to provide the highest quality products and service, we appreciate the time you have taken to let us know about yours. We look forward to future opportunities to be of service.
Yours truly,
****** *.
Contact Center Operations Director
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