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Business Profile

Computer Hardware

USTech Support
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.67

Average of 243 Customer Reviews

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Review Details

  • Kathleen H

    Date: 05/13/2025

    Kathleen H

    Date: 05/13/2025

    All good as done, answered and given tips on any future problems-personnel were clear and concise in directions and very pleasant and understanding! Feel certain of secure help with any future Problems!

    USTech Support

    Date: 06/20/2025

    Hi ********,

    Thank you for your review. We appreciate the time you have taken to let us know about your experience.  Our goal is to provide the highest quality products and service.  We are glad you found the technician respectful and efficient.

    Thank you for using US Tech Support!

    ****** *.
    Contact Center Operations Director

  • Bobby Z

    Date: 05/11/2025

    Bobby Z

    Date: 05/11/2025

    My issue was resolved thanks to the patience of one of USTech Support technicians. Denmark ****. I am a very satisfied customer.

    USTech Support

    Date: 06/20/2025

    Hi *****,

    We are happy to hear our technician was not only patient, but able to resolve your issue. Our goal is to provide excellent customer service!

    Thank you for using US Tech Support!

    ****** *.
    Contact Center Operations Director

  • stefka V

    Date: 05/11/2025

    stefka V

    Date: 05/11/2025

    US Tech support is doing their best to leave you with a good, well working, clean computer. Great, well organized customer service, very professional

    USTech Support

    Date: 06/20/2025

    Hi ******,

    Thank you for your review.  Besides providing solutions for the problem, the goal is to provide pleasant, professional and patient assistance.  We appreciate you sharing that we met that expectation when providing technical support for you.

    Thank you for using US Tech Support!

    ****** *.
    Contact Center Operations Director

  • Debra R

    Date: 05/10/2025

    Debra R

    Date: 05/10/2025

    I had a problem with my printer, and also my VPN connection had disappeared. The support technician was able to troubleshoot and then fix both problems quickly.

    USTech Support

    Date: 06/20/2025

    Hi *****,

    Thank you for your review. We are happy to hear our technician was able to troubleshoot and fix your printer issue along with assisting with your VPN connection.

    Thank you for using US Tech Support!

    ****** *.
    Contact Center Operations Director

  • Charles D

    Date: 05/10/2025

    Charles D

    Date: 05/10/2025

    My laptop was bogged down in speed quicksand. I didn't know if my computer was on its last leg or had a solvable problem. I had known the name of My Clean PC from past advertising. The rating seem excellent so I gave it a try. I did not know it was a rather lengthy exercise to implant it in my system. There was a link to USTech Support...thank goodness. The delightfully pleasant patient and knowledgeable young lady was made available quickly. Since I was interacting with her on my "turtle speed" laptop, patience was definitely required as many of her instructions were sluggish in their activation. She was calm, professional and respectful to me as a customer. After finishing I'm happy to report this product did the trick. The computer track shoes are back on my laptop!

    USTech Support

    Date: 06/20/2025

    Hi *******,

    We are glad to hear your laptop is ready to put the track shoes back and get out there and race.  A fast and efficient system is the goal. Thank you for taking the time to share your experience.  We look forward to being of service in the future.

    Thank you for using US Tech Support!

    ****** *.
    Contact Center Operations Director

  • John E

    Date: 05/10/2025

    John E

    Date: 05/10/2025

    Called them at 10am to report major problems with my computer crashing and not responding. Agent never gave me a ticket number and just told me to hold on for a technician who never picked up. I asked the ***** to have a technician call me back ASAP and never did. When I called again at 2PM, 4 hours later, the new ***** said there was no record of my prior call???? The first ***** also kept telling me that my subscription for techical support had expired which was incorrect. Not the first time this has happened. A technician finallly called me at 6 30pm and was able to sort out my problem with corrupt windows files that needed to be removed and updated. Since they became US Tech Support form Advanced Technical Support their service and response time has gone down considerably. They tell you that you will recieve a call back in 2-3 hours, but in past it has been as long as 2-3 days!

    USTech Support

    Date: 06/20/2025

    Dear ****,

    Thank you for your review.  We are glad to learn that the technician was able to resolve your issue but would like to apologize for the delay in responding.  While we do make every effort to ensure our technicians are able to resolve each ticket in a timely fashion, there are times when we do have a higher-than-average turnaround time; we understand how frustrating this can be.

    As our goal is to provide the highest quality products and service we regret your experience did not meet that expectations.  We look forward to an opportunity in the future to improve on your expectations.

    Thank you for your feedback.

    ****** *.
    ************** Operations Director

  • Nina C

    Date: 05/09/2025

    Nina C

    Date: 05/09/2025

    great work on my computer ***** he did a great job tuning my cp thank you much

    USTech Support

    Date: 06/20/2025

    Thanks ****, 

    We're happy to assist with tuning up your computer so it will be more secure and run more efficiently.  We look forward to being of service in the future. 

  • LOU M

    Date: 05/07/2025

    LOU M

    Date: 05/07/2025

    The technician I spoke with was very pleasant and his directions were very clear and easy to understand

    USTech Support

    Date: 06/18/2025

    Dear ***, 

    Thank you for taking the time to share your experience.  We are glad to learn that our technician was able to address your concerns in a pleasant and clear manner. Our goal is excellent customer service and we appreciate your feedback that it was provide.

    ****** *.
    ************** Operations Director

  • Maxine T

    Date: 05/07/2025

    Maxine T

    Date: 05/07/2025

    I dont think ive had a better person help and explain , and fix my computer, than **** *****. He was so very nice and so competant with ALL that he di for me. THANKS, ****!

    USTech Support

    Date: 06/18/2025

    ******, 

    Thanks for taking the time to compliment ****.  In general, happy customers rarely leave any kind of review regarding their experience.  Your time and feedback are appreciate. 

    ****** *.
    ************** Operations Director

     

  • JERI S

    Date: 05/07/2025

    JERI S

    Date: 05/07/2025

    I am pleased with US Tech support, and feel it is a good buy.The people answering the phone are sales personnel. You must tell them that you do not want to buy anything and say "I am a present customer and just need tech **********************." Sometimes they need to call you back shortly.

    USTech Support

    Date: 06/18/2025

    Dear ****,

    We appreciate your feedback. We're always glad to hear when a customer is please with their purchase.  Since our goal is to provide the highest quality products and service that best fit our customers' needs, you are correct,  our customer service team may offer you other available products or services when you call based on the reason for the call. 

    Thank you for your review.
    ****** *.
    ************** Operations Director

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