Reviews

Review Details

• Review fromYvonne P

  Date: 11/28/2024

  5 stars
  When you really need your computer, and it decides to go crazy the day before Thanksgiving, you need an outfit like USTech Support stat! I'm not good with computers, but USTech Support has always been patient with me whenever I have needed their help. They diagnosed the problem, ran systems checks and had my computer up and running in no time at all. Not only did they correct the issue, they put my computer through several tests that identified some critical issues I had not been aware of, which could have caused even greater problems in the future. I highly recommend them.
  

  USTech Support

  Date: 02/14/2025

  Hi ******,

  
   We are glad to hear you are pleased with the service and that our support team was not only able to fix the immediate problem but also identify and correct issues to prevent some more serious problems.   We are available 24/7 for support so dont hesitate to call if you have any questions.   Thank you for your feedback.
  
  Sincerely,
  
  ****** *.
  ************** Operations Director

• Review fromDonald K

  Date: 11/27/2024

  5 stars
  I've had Us Tech Support for four or five years or so. I just resigned for three more years. I also have Ultimate Defense. I like this service because when I have a computer problem, I can call them 24/7. They always answer. They schedule a time according to my schedule. I think most of the people who are complaining don't understand how a business works. A business needs to be profitable. They can't have five or ten people just sitting around waiting for someone to call. If my problem needs immediate help, they take care of it right away. Sometimes I've had to wait awhile for a call back. I can understand that it's hard to estimate how many calls for service they will have ahead of time. Be reasonable people. Someone complained about getting a tech from the ***********. I'm glad to have a tech from there. They appreciate their jobs. They try hard to satisfy their customers. They speak good English. I wear hearing aids. But I can understand them. I am born and raised in the ***. I only speek English, I'm glad to have a Phillipino tech call me anyday.***** J ********, **
  

  USTech Support

  Date: 02/14/2025

  Dear ******,
  
  Thank you for being a valued US Tech Support customer.
  
  We are always happy to hear positive feedback regarding our techs. Our 24/7 tech service allows us to get you back up and running on your schedule.
  
  Thank you,
  
  ****** *.
  ************** Operations Director

• Review fromJUDY E

  Date: 11/27/2024

  5 stars
  ****** ****** was very pleasant and solved my issues in a very timely fashion.
  

  USTech Support

  Date: 02/14/2025

  Thank you ****,
  
  We appreciate your feedback.  Thanks for taking the time to let us know of your experience.
  
  Sincerely,
  
  ****** *.
  ************** Operations Director

• Review fromclarence d

  Date: 11/27/2024

  5 stars
  good help from the remote session. he got the problem figured out
  

  USTech Support

  Date: 02/12/2025

  Hi ********,
  
  Glad to hear your issue was resolved.  Many of our customers also appreciate the convenience of being able to contact a qualified technician who can correct the issue remotely.   Saves time and expense.
  
  We appreciate the time you took to submit this review.  We look forward to being of assistance in the future.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromWalter B

  Date: 11/27/2024

  5 stars
  US Tech Support is all professionals and did an outstanding service for getting my computer up and running at top performance. W
  

  USTech Support

  Date: 02/12/2025

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.  Our records reflect you purchased a special discounted offer for 1 year prepaid monthly access to our USTechSupport ***************** in November.   Glad to hear you are please with the service.  We are available 24/7 for support so dont hesitate to call if you have any questions.
  Thanks again for your feedback.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromEd T

  Date: 11/27/2024

  5 stars
  US Tech Support is the BEST. I highly recommend it to any one!
  

  USTech Support

  Date: 02/12/2025

   Dear ***
  
  Thank you for the high praise.  We always appreciate hearing from customers and glad to learn you have been pleased with our software and services.  We look forward to continue opportunities to be of service in the future.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromRita R

  Date: 11/26/2024

  5 stars
  When you call in for support, you get the sales department. They try very hard to upsell. I was ready to cancel. Finally, tech support called me and they cleaned up my pc. Tech support is good. Unfortunately, you have to go through the sales department to get to tech support. They are liars and very pushy. Not sure I am going to stay.
  

  USTech Support

  Date: 02/12/2025

  Dear ****,
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.  We regret if you found your initial contact with our customer service team frustrating.  Based on your account history and reason for your call, you may be offered other available products or services. We want to make sure our customers are aware of current offers and additional products that might better meet their needs.  We are glad to learn that the technician was able to resolve your issue.  Our records reflect that you decided to cancel your subscriptions.  We are sorry to lose you as a customer.  You are welcome back at any time.

  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromMarc P

  Date: 11/26/2024

  5 stars
  The only part I don't like is that they work hard to sell you different programs yearly, often for large amounts, like $200s to $400s. But they do good work in caring for your computer, for me only.
  

  USTech Support

  Date: 01/23/2025

  HI ****,
  Thank you for your review.  We are glad to hear that you are pleased with the service and support we have provided regarding your computer.  Your are correct that when you initially call customer service your may be offered other available products or services based on your account history and reason for your call. We want to make sure our customers are aware of current offers and additional products that might better meet their needs.
  Reviews like yours go a long way in helping us identify areas to improve our services - thank you for sharing your feedback with us.

• Review fromStephen S

  Date: 11/26/2024

  5 stars
  A virus completely disabled my computer. The U.S. Tech Support technician was able to bring it back to life when it seemed nothing would work. He was very patient and congenial. He spent a lot of time getting it back to normal, and I am eternally grateful for his expertise. I had visions of losing many years' worth of data. I highly recommend U.S. Tech Support. You will be in good hands.
  

  USTech Support

  Date: 01/23/2025

  Hi *******,

  Thank you for your review. We appreciate the time you have taken to let us know about your experience.  We understand how frustrating and even frightening it can be when a virus gains access to your computer.  Glad to learn you took advantage of our USTechSupport LiveTech 24/7 service and allowed the technician to get your system back to normal.  We are always excited to hear from customers who take the time to praise our technicians for their assistance.  We look forward to being of service if needed in the future.  

• Review fromKathleen S

  Date: 11/25/2024

  5 stars
  They helped me take care of my serious iPhone issues! Technician, ****, was very patient and resolved my issues.
  

  USTech Support

  Date: 01/20/2025

  Hi ********,

  Thank you for your review. Our phones are such a vital part of our every day lives it can be very frustrating when something goes wrong.  We are glad to hear that **** was able to resolve your phone issues. We appreciate you taking advantage of our USTechSupport **************** and look forward to providing assistance in the future if needed.

  Sincerely,
  ****** *.
  Contact Center Operations Director