Complaints
Customer Complaints Summary
- 35 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has in total, charged me $100 for a service I never signed up for. I canceled the subsricption I had with them back in February, 2022. They would not respond via email and so I had to contact them over the phone. After many attempts, someone finally picked up the phone and tried to persuade me from canceling my subscription, even though I had made it very clear that I had never used their services nor had any plans to.
Just this month,********** credit card was somehow charged another $20 for a subscription. I have no idea how they got her credit card information, this is never something we ever singed up for. I have contacted them again over email and have called several times today with no luck getting through.
Business Response
Date: 11/08/2022
Business Response /* (1000, 17, 2022/11/08) */
**********
*******************************************
 
Date: 11/8/2022
 
Complaint ID: *******
*********************
Dear *********,  
 
Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We regret the delay in responding to your complaint filed with the Better Business Bureau on September 12, 2022, as we did not receive this complaint until October 27, 2022. 
Our records reflect that you placed an order for GetMyDrivers Software on November 13, 2021, at a total cost of $19.99 which would renew yearly. Your purchase also included a one-month free trial of our GetMyDrivers LiveTech Service, which would renew monthly starting in December 2021 at a cost of $19.95 until canceled.
Your LiveTech service renewed on the 13th of each month, from December 2021 until February 2022, at the monthly fee of $19.95.
Your GetMyDrivers and LiveTech subscriptions were cancelled as you requested on February 13, 2022.
Our records reflect that another order was placed for GetMyDrivers Software on September 2, 2022, at a total cost of $19.99 to be renewed yearly; this order provided the same name and phone number as your prior order, and which you have provided with your complaint. This subscription was subsequently cancelled on September 21, 2022.
If you feel that your wife's credit card has been compromised, we recommend to please contact your credit card company for further action.
Your account remains closed and nothing further will be billed to you. If you need further assistance, please contact GetMyDrivers Customer Service (Powered by USTechSupport) toll free at ***************************************************
Senior Manager Contact Center Operations  Initial Complaint
Date:09/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
when I called and talked with customer service and explained that I wanted to cancel my subscription with them and refund my money because I wasn't happy with their service they would not refund any of the funds saying I downloaded there system into my computer but I have uninstalled the product from my laptop and still they can't refund my money that crap I wasn't happy and never have I have a company not refund my money due to the fact I downloaded their system into my computer I't easy to uninstall a program if you know what you are doing money stealingBusiness Response
Date: 09/27/2022
Business Response /* (1000, 5, 2022/09/19) */
**************************************************************
Date: 9/19/2022
Complaint ID: *******
************************
Dear *************
Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you have made several online purchases for our products: the first on July 12, 2022, when you purchased a one-year license for ourMy CleanPC Software at a total cost of $21.53 (including applicable taxes) for the pre-paid term; this purchase also included a one-month free trial of our 24/7 LiveTech service. On this same date, both subscription services were cancelled, and a full refund of $21.53 was issued.
On August 24, 2022, you purchased a one-year license for our iolo System Mechanicsoftware, at a promotional discounted price of $21.66 (including applicable taxes), to be renewed at the regular yearly price of $49.95 (plus tax) at the end of the prepaid term. This purchase once more included a one-month free trial of our 24/7 LiveTech service.
On August 30, 2022, our records reflect that you made 2 online purchases: the first was a one-year license for our GetMyDrivers Software, at a total cost of $21.53 (including tax), to be renewed at the same yearly price at the end of the prepaid term. Also ordered on this date was a one-year license for our System Mechanic Ultimate Defense Whole Home software bundled with our 24/7 LiveTech service, at a total cost of $181.46 (including tax), to be renewed at the same cost at the end of the prepaid term. While the first order (for GetMyDrivers) was successfully processed and charged to the provided payment card, the second order (for System Mechanic Ultimate Defense Whole Home software and LiveTech) was not successfully processed: the $181.46 total cost for this order was not charged to the payment card provided, as this order did not go through.
On September 4, 2022, your GetMyDrivers service was cancelled, and a full refund of $21.53 was issued.
As you have requested in your Better Business Bureau complaint, your remaining subscription for iolo System Mechanic and LiveTech free trial has been cancelled (effective September 15, 2022), and a full refund totaling $21.66 has been issued. Please allow 3 to 5 business days from the date(s) of issuance for credit(s) to post.
All of your subscription services are inactive and have been refunded in full, and nothing further will be charged unless you place a new order for one of our services in the future.
If you need further assistance, please contact Customer Service toll free at ***************
Sincerely,
Morgan M.
Senior Manager Contact Center Operations
Consumer Response /* (2000, 7, 2022/09/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they have apologized for their actions and have refunded my money back to me in a timely mannerInitial Complaint
Date:08/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I HAVE RECIEVED A RENEWAL NOTICE BY EMAIL. THEY GIVE A PHONE NUMBER *************************** &
************ TO CALL FOR SUPPORT. I HAVE CALLED THOSE NUMBERS SEVERAL TIMES AND THEY TRY TO SELL THINGS OR PUT YOU ON HOLD FOREVER. SO YOU CAN NEVER GET SUPPORT OR CANCEL YOUR SUBSCRIPTION. THEY ALSO GIVE YOU A CHAT NOW BOX ON THE WEBSITE BUT IT KEEPS TAKING YOU TO A SUBSCIBE PAGE. NOT GETTING WHAT YOU PAY FOR AND THEN NEVER GETTING TO UNSUCSCRIBE. WHAT A SCAM.Business Response
Date: 09/14/2022
Business Response /* (1000, 5, 2022/09/05) */
Douglas Power
10550 S Worth Ave
Worth, IL 60482
Date: 9/5/2022
Complaint ID:********
************************
Dear***********
Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that on January 25, 2022, you purchased a 1-year prepaid license for our iolo System Mechanic software online, at a promotional discounted price of $19.98. Your purchase included one free month of our 24/7 Technical Support, LiveTech, which would renew monthly at a cost of $19.95 until canceled.
Per the terms of the offer, on February 25, 2022, your monthly LiveTech subscription renewed at a cost of $19.95; this subscription has renewed each month thereafter on the 25th.
As you have requested, your LiveTech subscription is now cancelled (effective August 30, 2022.)
Your iolo System Mechanic license will expire at the end of its prepaid term on January 25, 2023; nothing further will be billed unless you choose to place a new order for one of our services. If you need further assistance, please contact our Customer Service toll free at ***************
Sincerely,
Morgan M.
Senior Manager Contact Center Operations
Consumer Response /* (2000, 7, 2022/09/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Shortly after I filed with BBB I received an email telling me that the account has been cancelled, and they apologized for everything. So yes I accept there response. I just hate to complain or post bad things about a company since I have two companies I own. I just wish it could have been handled without filing a complaint with the BBB. Don't be afraid of this company because of one BBB complaint. They may have been short staffed or just had a bad employee handling that part of their business. Thank you BBB for such a great job you guys do.Initial Complaint
Date:08/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Aug 3, 2022, a charge of $19.95 was charged to my cedit card for an additional service I did not want. The service (Tech Support), billing began on Aug 3, 2022. I Notified*************** at ******** on Aug3, 2022, that I did not want this service, effective immediately. He cancelled service and sent a confirming e-mail.
I contacted an************** at ******** today (8-10-2022), and he could not issue a credit. Was given 2 phone numbers,that ring (over 10 mins) and not answered. I have instituted a dispute with my bank fraud dept. I felt you should have this information, as I see I'am not alone with this complaint.Business Response
Date: 08/31/2022
Business Response /* (1000, 5, 2022/08/24) */
****************************************************
Date: 8/24/2022
Complaint ID: *******
****************
Dear*************
Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that on July 3, 2022, you purchased our iolo System Mechanic software online at a promotional discounted price of $14.98, to be renewed at the regular yearly price of $49.95 at the end of the prepaid term. Your purchase included one free month of our 24/7 Technical Support, LiveTech, which would renew monthly at a cost of $19.95 until canceled.
Per the terms of the offer, on August 3, 2022, your monthly LiveTech subscription renewed at a cost of $19.95. Also on this date, your LiveTech subscription was cancelled, as you requested.
On August 11, 2022, our records indicate that a full refund was issued for your $19.95 LiveTech charge. Please allow 3 to 5 business days from the date of issuance for the credit to post. If you have not yet received that refund, please provide the following Acquirer's Reference Number to your financial institution to check on the status: **********************.
Your iolo System Mechanic license is scheduled to be renewed on January 9, 2024; nothing further will be billed until that time, unless you choose to place a new order for one of our services. If you need further assistance, please contact our Customer Service toll free at **************.
Sincerely,
Morgan M.
Senior Manager Contact Center Operations
Consumer Response /* (2000, 7, 2022/08/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company repaid amount of un-authorized subscription.
Thanks to The BBB, this was accomplished.
It does appear looking into complaints further, I was not the only person that was charged for service never requested.
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