Business ProfileforSequencing.com

My kit that I purchased through them was received 8/14/2023. I received updated periodically for months regarding the status of said kit, until 12/15/2023. Its been almost two months with no update. At first I was told the whole process took 16 weeks in an email I still have. I replied that the serpentine alone had been 16 weeks. From there I was given a partial refund but told to wait another week or two. Id wait and contact them again, still with no update or helpful information. Only the same song of itll be updated in a week or two. The last email I mentioned Id have to file a complain if there was no update. I need the results but at this point an update would suffice as Im assuming they lost the data and Im sure a simple update would be better than that assumption. I was given no update but rather an option for a partial refund (which I had already received) or I could get a full refund and lose the results Im counting on for my health because I thought theyd be easier than the geneticists Im fighting to get into. My bet is I never see the results and I keep getting pushed to refund. I chose not to reply to the last email being neither option seemed acceptable. Until 12/15/2023 I was at least getting updated every week or two. Now I check the site daily to see theres no change knowing their customer service cant or wont help. Add to that their lab doesnt process as the company says they do and they fail to let you know if theyre still planning to provide the service you paid for. 7 days from 6 months of waiting for the results. The timeline is a complete lie in my case at least. Looks like Im not the only one screaming that.