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          SAP Ariba has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • SAP Ariba

              3420 Hillview Ave Bldg 3 Palo Alto, CA 94304-1355

            Business ProfileSAP Ariba

            Computer Software
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3420 Hillview Ave Bldg 3

            Palo Alto, CA 94304-1355

            Get Directions
            Visit Website
            (650) 849-4000

            Customer Reviews

            1/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Headquarters
            3420 Hillview Ave Bldg 3, Palo Alto, CA 94304-1355
            BBB File Opened:
            3/14/2012
            Years in Business:
            27
            Business Started:
            5/1/1997
            Business Incorporated:
            10/3/1996
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of C1990723 for this business, issued by Secretary of State-Corporations

            These agencies may include:

            Secretary of State-Corporations

            1500 11th Street

            Sacramento CA 95814

            (916) 653-6814

            https://businesssearch.sos.ca.gov/

            Type of Entity:
            Corporation
            Alternate Business Name
            • Ariba Network
            • Ariba, Inc.
            Business Management
            • Barry Padgett, CEO
            Contact Information

            Principal

            • Barry Padgett, CEO

            Customer Contact

            • Barry Padgett, CEO
            Read More Business Details and See Alerts

            Customer Complaints

            24 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/04/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My organization was required to enroll in the Ariba's portal to process invoices to certain customers. Upon enrollment I was advised that the service would not incur any charges. Several months have passed and now Ariba is issuing an invoice for invoice processing claiming the account type we are enrolled it requires fees. At not point in the enrollment process was it indicated that would be charges for the use of service and Ariba hides these costs in lengthy terms and conditions that are required to be accepted to even enroll in their service. Due to the deceptive billing practices, I have requested a courtesy adjustment since it was never disclosed there would be a cost associated with this service. Ariba's intention is to trick entities into using their service and then bill them several hindered dollars months later and claim it was due to enrollment.
            Read 23 More Complaints

            Customer Reviews

            20 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Stephen B

            11/10/2023

            Ariba is nothing but a cash flow scam for your customer. They make it unreasonably difficult to get invoices approved in the system and give extremely vague reasons as to why the invoice got rejected and how to correct the issue. Essentially, you waste countless hours, days, weeks, months, trying to get the invoice into the system which delays the customer's payment because "technically" they have not received an approved invoice. On top of that, Ariba charges both the Customer and the Supplier for use of their portal. So, while delaying your cash flow AND saving your customer countless dollars for essentially doing their Accounts Payable process for them, you also get charged for the "privilege" of getting completely screwed over by an ****** complicated invoicing software. Ariba should be illegal.
            Read 19 More Customer Reviews

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            BBB of Los Angeles & Silicon Valley

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