We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Background Checks

CheckPeople.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Background Checks.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Check people is supposed to be selling you a limited report instead it is scam to bill you monthly. The person that waited on me said they had tons of complaints. Because Im disabled they were able to take me for almost ****** thats a lot when youre on social security and just trying to find your sick nephew.

    Business Response

    Date: 10/15/2024

    Hello ****** *********, 

    This response is in reference to BBB Case #: 22409627.

    We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

    To clarify, our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    After reviewing your account, it appears you signed up for our 3-day trial period on 1/8/2024. Since you did not contact us to cancel your account, you were billed for the monthly subscription of $29.16 starting on 1/11/2024. You were also billed for the $6.95 PDF bundle, a one-time charge that is self-selected upon checkout.

    We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $269.39 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    For your reference, the confirmation number for this refund is R11177386. Rest assured your account was cancelled as of 10/08/2024, meaning no further billing will occur.

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards,
    CheckPeople.com Customer Support

  • Initial Complaint

    Date:08/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company picked me because I did a local check on a person. This is the 3rd charge from this company. I thought I had canceled with the company. I see from other comments, I am not the first. This should be stopped ASAP. I will call my credit card company and try to stop any more charges.

    Business Response

    Date: 09/02/2024

    Hello *******************************,

    This message is in reference to BBB Case #********.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    Per your request, I canceled your account as of today. Your cancellation confirmation number is C11403303.

    Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at  ************** or email ***********************.

    Regards,
    Customer Support

CheckPeople.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.