Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just realized that I have been charged $29.17 per month since 04/22/2025 for a service that I have never used. I have no idea how checkpeople.com ever got my billing information but it needs to stop immediately. Since 04/22/2025, they have charged me a total of $204.19 and I would like for them to refund this amount ASAP.**** ******

  Business Response

  Date: 11/20/2025

  Hello **** ******,

  This response is in reference to BBB Case #********.

  From my understanding, you have noticed charges from CheckPeople.com that were not authorized by you. 

  We sincerely apologize for the inconvenience this has caused you.

  CheckPeople.com is an easy-to-use website that allows you to find people by their first and last names or by phone number. Unlike other people-search websites, we offer you unlimited searches.

  Please be advised, our billing terms are explained before submitting your payment option in the terms and conditions. If our members do not cancel the account before the trial period ends, their subscription renews each month. In order to cancel the account, they must contact CheckPeople.com via email or by calling our *************************** at **************.

  We have located an account and noticed it was made on 04/19/2025.

  After reviewing your account, I have confirmed that you have been refunded for the month of September.

  I have issued an additional refund for the months of August through April.

  The total refund amount is $176.02. Please allow 3-5 business days for the refund to reflect.

  Your refund confirmation number is *********.

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at **************************************.

  Regards,
  CheckPeople Customer Support

• Initial Complaint

  Date:11/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website is displaying information about me and I tried to go through their "opt out" steps on their website, only to be told there's no matching records for my name and DOB. And this is in spite of the fact that the site is showing information about me and is requesting money to access the information. The site also implies criminal or embarrassing information by liberally using the word "may," all of which are patently false. The opt out appears to be another way to obtain information about people while not providing the means of removing information, as required by Texas and US laws.

  Business Response

  Date: 11/17/2025

  Hello ***** *******,

  This response is in reference to BBB Case #********.

  Regarding your concern with the language used on the site and how the use of the word may could imply information that is inaccurate, misleading, or harmful. We want to assure you that it is never our intention to suggest or associate anyone with criminal or embarrassing activity in order to obtain more information.

  We want to apologize for the difficulties that you encountered when submitting a request to have your information removed from our website.
  

  Were pleased to inform you that the record associated with ***** ******* has been successfully removed from our database.

  Please note that record removal may take up to 48 hours to be fully processed. We recommend waiting for this period before searching for your profile again. If you still see any traces of your information on our website, try clearing your browser cache, cookies, and history, as these may display outdated information.

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at **************************************.

  Regards,
  CheckPeople Customer Support

• Initial Complaint

  Date:11/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a report for what was supposed to be a dollar. They charged my card $29.16. Now I can't get a in touch with anyone to cancel what seems to be a subscription. ****. DONT USE THIS SITE.

  Business Response

  Date: 11/12/2025

  Hello ***** *******,

  This response is in reference to BBB Case #********.

  We understand that you have some concerns regarding the amounts you were charged when you signed up with our company.

  The $29.17 transaction you were seeing started as a pending pre-authorization hold. This transaction will appear as "pending" on your bank statement for the duration of your 5-day trial period.

  If you cancel your account within your trial period, the $29.17 transaction will automatically be waived from your bank statement and you will only be charged the $1.00 trial fee. 

  If your account is not cancelled within your trial period, the $29.17 transaction will be officially charged to your bank account, leaving you to pay both the $1.00 and $29.17. 

  We apologize for the difficulties you experienced when trying to cancel your account.

  Please rest assured, your account has been canceled, and no further billing will occur. Your cancellation confirmation number is C12040095.

  A refund has been issued to your credit card in the amount of $29.17. It may take up to 3-5 business days for this credit to appear on your account. 

  Your refund confirmation number is R12040095.

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at **************************************.

  Regards,
  CheckPeople Customer Support

• Initial Complaint

  Date:10/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company touts itself as a provider of publicly available information. They claim to charge for the service of accessing public data about individuals, but when I ran a test on my own name they left out critical information and had false information about me. They charged me two separate amounts while going through their portal, totaling 7.95. I was unable to cancel the service through their website, so I reached out the same day via email, as I was disappointed with their services. They issued me a refund, but charged me again the next day and have claimed that the charge was non-refundable. I had to place a stop order through my bank, because they felt comfortable charging to an account they said in writing was cancelled. Their $1 form led to two additional $6.95 charges for a *********** I had declined in my browser. Their email states I had accepted this separate recurring charge, and even implied that I was receiving some kind of "special deal" that i did not wish for. Evil sales tactics, avoid this "service" if possible

  Business Response

  Date: 10/31/2025

  Hello ***** *****,

  This response is in reference to BBB Case #********. 

  We understand your concern regarding any errors or missing information when searching for your personal information. Please be advised that we aggregate this information from publicly available sources. CheckPeople.com has no ability to edit or remove the content listed on your report. 

  If you are concerned with the availability of your public information, you may submit for the removal of your information using the link below-

  For opt-out requests, please visit: ****************************************** and follow the instructions outlined on that page. The opt-out request will take up to 48 hours to process.
  We sincerely apologize for the billing error you encountered.

  While you did sign up for our Unlimited Reverse Search and PDF Access Bundle for $6.95 a month, this should have been canceled during your initial request to cancel on 10/22/2025.

  I see that your account has already been fully canceled as of 10/27/2025. Your cancellation confirmation number is C12039417.

  I see you were issued a full refund in the amount of $14.90. Your refund confirmation is R12039417. Refunds can take anywhere from 3-5 business days to reflect.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at **************************************.

  Regards,
  CheckPeople Customer Support

• Initial Complaint

  Date:09/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has beeen charging around 100 dilators a month the I never authorized

  Business Response

  Date: 10/03/2025

  Hello J. ******* ******, 
  
  This response is in reference to BBB Case #: 23926575. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

  We can confirm we received your email requests you have provided in the screenshot. However, we had replied to your request asking for more details to locate your account at that time.
  
  We have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  Email Address used to create the account: 
  First and Last Four Digits of the card:
  Member ID:
  Screenshot and dates of the charges:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  CheckPeople.com Customer Support

• Initial Complaint

  Date:09/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted to request my personal information be removed from the website and I was blocked from the website.

  Business Response

  Date: 10/02/2025

  Hello ***** *****, 
  
  This response is in reference to BBB Case #: 23919445. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  It appears you received this error message due to too many opt-out request attempts. Our system automatically flags an IP address if it detects abuse. However, rest assured access will be restored after a 24-hour period. We apologize for the inconvenience.
  
  We will be happy to assist in removing your report. Please provide the following information so we can locate the record and remove it for you:
  
  - First and last name listed on report
  - City and State
  - Age
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  CheckPeople.com Customer Support
  

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When it was time to pay it said it was only $1.00. Then I get charged $22.56. False advertisement

  Business Response

  Date: 07/23/2025

  Hello ****** *******,
  
  This response is in reference to BBB Case #: 23632843.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $22.56 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 7/22/2025 by our phone representative, and reconfirmed as cancelled on 7/23/2025 by our email support team. 
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $22.56 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 7/24/2025. You will still incur a charge for the $1.00 trial period.
  
  Your cancellation confirmation number is C12001908.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. We have attempted to issue a refund for this charge. However, our system is showing an error, likely due to a dispute or block with your card issuer. We recommend following up with your financial institution for any assistance in refunding this charge.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  CheckPeople.com Customer Support
  

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted several times, on different devices, to "opt out" and have my personal data removed from their database. Each time I get an "access denied message" and a link to Cloudfare which also shows an error landing page. I used different devices and browsers as well as wifi and mobile connection across different days and keep getting this same message. Delete my data!

  Business Response

  Date: 07/15/2025

  Hello ** ****,

  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

  It appears you received this 1015 banned message due to too many opt-out request attempts. Our system automatically flags an IP address if it detects abuse. However, rest assured access will be restored after a 24-hour period. We apologize for the inconvenience.
  
  We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  CheckPeople.com Customer Support

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ** ****

• Initial Complaint

  Date:06/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misled by the trial offer and received a full charge for the subscription before I could cancel it. There was no option to cancel the subscription myself and customer service agents are unavailable on weekends. I am unable to dispute the charge with ******.

  Business Response

  Date: 07/01/2025

  Hello ******* ******, 
  
  This response is in reference to BBB Case #: 23535531. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  Email Address used to create the account: 
  First and Last Four Digits of the card:
  Member ID:
  Screenshot and date of the charge:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  CheckPeople.com Customer Support
  

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this party several times since July of 2024 requesting deletion of record. ******* has been returned ***. A search on www.checkpeople.com links to *********************** indicating they are the same company. I would like this party to delete all records noted in the attached letter and to cease processing of all personal data in the future. Attached is a notice requesting deletion with names, specific addresses. I would like them to delete and cease processing all personal records.

  Business Response

  Date: 06/12/2025

  Hello ***** *******, 
  
  This response is in reference to BBB Case #: 23446690. 
  
  A BBB case has been filed for CheckPeople.com.
  
  Regrettably, we are unable to address matters concerning a different company with which we have no affiliation. For more effective assistance, we recommend reaching out to ****************** directly to assist with report removal.

  Please note that the names of individuals you included in your attachment have already been removed from CheckPeople.com. Based on your explanation, it appears that you may have been redirected to similar background check sites when there were no results for the names searched. Please also note that the information is publicly available, so it may appear in other places as well. 

  However, please rest assured that there will be no results found for a search performed on CheckPeople.com. We hope this has provided the clarity needed.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  CheckPeople Customer Support