Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, 5/1625, I used CheckPeople.com in an attempt to locate a missing family member. The site claimed it had found a wealth of information about the person I was searching forpromising access to phone numbers, addresses, social media, and more. However, it required a $4.99 payment to unlock this full report via a 3-day trial. It then prompted me to pay an additional $6.95 for a downloadable PDF version of the report.After purchasing, I discovered that the report contained no meaningful or exclusive informationjust vague, publicly accessible data that can be found through a free ****** search. No contact information, recent addresses, or helpful leads were included despite the sites claims.Immediately after realizing the service was not what was advertised, I attempted to cancel the subscription to avoid further charges. However, CheckPeople.com does not allow cancellations online. They require customers to call their phone line, which is closed on weekends, making it impossible to cancel before the 3-day trial ends. Emails are also not monitored during the weekend. As a result, I was charged $29.16 on Monday morning for a full membership I did not want and was unable to cancel in time.I called on Monday as soon as their customer service reopened. The representative admitted that billing issues and cancellations cannot be processed over the weekend and said nothing could be done other than cancel my subscription so I dont get billed moving forward.

  Business Response

  Date: 05/22/2025

  Hello ***** ******,
  
  This message is in reference to BBB Case #: 23352313.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Our billing terms and cancellation explanation is described in our Terms of Service, which is agreed upon at checkout. You can view the terms and conditions by following this link: *******************************************************

  Our customer service hours are included on the Contact Us page of our site. We apologize you were unable to reach us at your earliest convenience.

  After reviewing your account, it appears it has already been cancelled as of 5/19/2025 by our phone representative. Your cancellation confirmation number is C11937422. You have also already been refunded for the charges of $29.16, $6.95, and $4.99 due to a ****** dispute. Your refund confirmation number is R11937422. Please rest assured no further billing will occur.

  We apologize you did not find the information you were looking for in our reports. Please note that the information is gathered from publicly available sources, and we have no ability to edit or control the information that appears. While a report may contain information such as social media profiles, recent addresses, etc., it is not guaranteed that the information will be available for any given individual. Since we offer the option to opt-out of our database, the search for specific information may not show any results. You can read more about the types of information included in our reports by following this link: ***************************************************************************************
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  CheckPeople.com Customer Support

  Customer Answer

  Date: 05/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on to the website and saw that there is a trial membership for just a $1, it stated that if I sign up today and cancel within 5 days that Id only only be charged $1, if I dont cancel within 5 days, then Id be charged the full amount. I signed up and received my report but then I looked at my bank statement and saw that I was actually charged the full amount, it had only been a few hours, not even 5 days. I want a full refund. This is horrible business, I shouldve never been charged the full membership amount.

  Business Response

  Date: 05/13/2025

  Hello ******* ****,
  
  This response is in reference to BBB Case #: 23315179.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.17 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 5/12/2025 by our phone representative. 
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.17 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 5/16/2025.
  
  Your cancellation confirmation number is C11930166.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  CheckPeople.com Customer Support
  

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Check people has been charging my ****** debit card any chance they can. I have asked them to unsubscribe my email , my ************** is stopping. They take whatever amount they want out of my account !! I never subscribed to the website anyway!! I want my money back from them and I want them to stop taking my money!!! Different amounts every time , 30$ , 1$ , 6$ .

  Business Response

  Date: 05/12/2025

  Hello ***** ********,
  
  This message is in reference to BBB Case #: 23307036.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. When completing your report search, we extend a promotion offering unlimited PDF downloads for $6.95. This monthly add-on charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  It appears you signed up for our $1.00 trial on 1/02/2025. We do not have any record of previous correspondence with you in regards to cancelling your account. Since your account was not cancelled, our system attempted to collect the monthly subscription charge, and it appears the first successful attempt was on 3/15/2025. The transaction of $9.85 was processed since the full amount of $29.16 was not available at the time the system processed the transaction.
  
  Per your request, your account has been canceled as of today. Your cancellation confirmation number is C11745703. Please rest assured no further billing will occur.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $66.81 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  For your reference, the confirmation number for this refund is R11745703.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  CheckPeople.com Customer Support

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel subscription and was told by representatives that my service would be cancelled and monthly payments would stop on or about March 2025. I was charged today April 28th for another month of service. I ask the representative to verify that i have not logged into Checkpeople.com since January of 2025. I requested a reimbursement for payments made on April 28, 2025. I was denied and told that my service will continue for another month. I find this unfair practice and this comes of a predatory.

  Business Response

  Date: 04/29/2025

  Hello ******* *********,
  
  This message is in reference to BBB Case #: 23258993.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

  It seems we have not had any correspondence with you prior to your phone call on 4/28/2025. Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  After reviewing your account, it appears it has already been cancelled as of 4/28/2025. Your cancellation confirmation number is C11774508.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $29.16 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  For your reference, the confirmation number for this refund is R11774508.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  CheckPeople.com Customer Support

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claimed $1 payment for a 5 day trial prior to a $35 charge unless the membership was canceled within the 5 day trial period. However, when pressing submit, it charged my account for the entire $35. There is no $1 transaction on my statement. This $1 payment for a 5 day trial is a false claim to confuse consumers, which goes against consumer law and the ************************, of which I will be reporting to next. They overdrew my account, caused an overdraft fee, and my remaining funds prior to the charge to be inaccessible. I have emailed them three different times now since it occurred and they have been opened for quite some time now with no response. I am leaving this report prior to calling their customer service as I feel they have had plenty of opportunity to respond appropriately and accordingly. They basically stole money from me while Im having to wait to get my money back from them and likely will be out some still. They have absolutely no information on their site whatsoever when compared to comparable businesses like truthfinder and Spokeo, So they need to be shut down. They are operating illegally and stealing consumers money.

  Business Response

  Date: 04/14/2025

  Hello ****** *******,
  
  This response is in reference to BBB Case #: 23191875.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.17 was placed on your account at that time.

  You can review more details about our pre-authorization hold under our terms of service, listed in the following link: *******************************************************
  
  After reviewing your account, it appears it has already been cancelled as of 4/11/2025 by our phone representatives. At the time of cancellation, the pre-authorization hold of $35.17 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 4/16/2025. You will still incur a charge for the $1.00 trial period. Your cancellation confirmation number is C11890100.

  We apologize you had difficulty reaching us by email. However, we do offer our phone support line for a more expedited process when email volume is high. We also apologize you did not find the information you were looking for. Please note that CheckPeople.com gathers the information on our reports through public sources. We are unable to control or edit the information that appears on our reports.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  CheckPeople.com Customer Support

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 23 2025 I did a free trial that was only suppose to be $1 for 5 days , checked my account at 5 am march ******* to see that I was charged $45.98, that's ridiculous, & most definitely false advertisement. Which is illegal .

  Business Response

  Date: 03/25/2025

  Hello Jeffecia ****,
  
  This response is in reference to BBB Case #: 23106845.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our bi-monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $45.98 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 3/25/2025 by our phone support representative. 
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $45.98 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 3/28/2025. You will still incur a charge for the $1.00 trial period.
  
  Your cancellation confirmation number is C11864228.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  CheckPeople.com Customer Support
  

• Initial Complaint

  Date:03/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Remove my name from your site ***********************************************************************************************

  Business Response

  Date: 03/19/2025

  Hello **** ******,
  
  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.
  
  We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  CheckPeople.com Customer Support

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company claims to provide information on people to be used for possible background checks. The information they are selling is already free on the internet. It is also very outdated. When I checked myself for accuracy it was information that was well over 2 to 3 years old. This is not useful for the purpose they advertise!

  Business Response

  Date: 01/29/2025

  Hello **** *********, 
  
  This response is in reference to BBB Case #: 22863174. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  We understand your concern about the accuracy of information on our reports. However, please be advised that we aggregate this information from publicly available sources. Because information on our website is gathered from databases owned by public entities, CheckPeople.com has no ability to edit or control the type of public information listed on the report.
  
  If you are concerned with the availability of your own public information, CheckPeople.com urges you to address your concerns with the public entities publishing the information, whether that be your local ********************* or otherwise.
  
  CheckPeople.com does not assemble or evaluate these records, but instead makes them available on a single website to individuals who have a membership with us.
  
  We can confirm that your account with ********************** has been cancelled as of 1/27/2025. Your cancellation confirmation number is C11730199.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  CheckPeople.com Customer Support
  

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged fees by check people that I did not agree to

  Business Response

  Date: 11/26/2024

  Hello ******* ******,
  
  This response is in reference to BBB Case #: 22590402.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.16 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 11/20/2024. At the time of cancellation, the pre-authorization hold of $29.16 was voided. Please allow 3-5 business days for the hold to waive from your account. Your cancellation confirmation number is C11682953.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99 and report monitoring for $8.99. These charges are separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer and report monitoring feature. Please rest assured that these charges were already refunded at the time of cancellation. Your refund confirmation number is *********.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  CheckPeople.com Customer Support
  

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 20, 2024 I signed up for a 5 day trial for $1. They charged me $29 without ny knowledge. I emailed customer support with no luck. Called the 24 hour customer support number and message says they are available from 8 to 4. I've read reviews and they do this to everyone. I want to make sure they cancel my service. I have made several requests by email with all the information including screenshot and reply was that my email was missing information and they cannot help me. Definitely a scam ******** Date:10-20-2024 at 01:12PM UTC Product:Special Offer: Unlimited People Search Trial Total:$1.00 Billing Terms: You've signed up for our promotional package which gives you 5-day unlimited access to our website for $10 $1.00! If you love our service, simply do nothing and after your 5-day trial period ends, your membership will automatically renew every 30 days at the discounted monthly price of $49.99 $29.16 (99c a day!). You may cancel your account hassle-free, at any time by calling our US-based customer support at **************. We are open 24 hours a day, 7 days a week. Blue_line 1_image Best-in-class Tool for People Search 2_image 24/7 Customer Support (Phone and ************* Instant and Time Saving Searches You received this email bacause you purchased a product on 10-20-2024 at 01:12PM UTC.If you'd like, you can unsubscribe from all future CheckPeople.com emails. Copyright ********* CheckPeople.com This email was sent by CheckPeople.com This email was sent to ******************** ***********************************************

  Business Response

  Date: 10/30/2024

  Hello ***** ***** *******,
  
  This response is in reference to BBB Case #: 22457068.

  We have received and reviewed your complaint regarding the charges to your account. We apologize for any inconvenience this has caused you.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period concludes. As a result, a pre-authorization hold of $29.17 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 10/22/2024. We noticed you were able to reach our phone representative for assistance, and our email support team was able to confirm the cancellation for you. Please note that we have recently changed our customer service hours and appreciate your understanding as we work to update the information for our customers. 

  At the time of cancellation, the pre-authorization hold of $29.17 was voided. Your cancellation confirmation number is C11643080.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.95. This charge is separate from the trial period. Upon reviewing your account, it appears you were already refunded for this charge by our email support team. We have gone ahead and issued a refund for the trial fee of $1.00. Please allow 3-5 business days for this charge to return to your original payment method.

  Please rest assured that all charges have been voided/refunded on your account, and no further billing will occur.

  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  CheckPeople.com Customer Support