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Business Profile

Towing Company

Downtown Shell

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • JEFFREY S

    Date: 09/18/2024

    No wonder this place gets a C from the BBB. My brake lights were staying on all the time, even when the ignition was turned off. I did some research online and discovered that the likely reason was a broken plastic thing on the brake switch. In fact, there were little plastic pieces on the floor of the car, evidence that the plastic thing had disintegrated and fallen out. I got the part at ******** for $9.99 but there were no instructions and the videos online were very confusing. So I stopped by Downtown Shell to see if they could help me with the installation. At the service desk, when I explained the situation, the man said they could do nothing "until they diagnose the problem." He insisted that just replacing the plastic thing could not possibly fix the problem of brake lights staying on, and instead I would have to get a new brake switch for about $100. This was contrary to the advice of two other mechanics and countless ******* how-to videos. I told him this and again he lied to my face and told me the plastic thing replacement would never work. I find being lied to for the purpose of ripping me off detestable. I walked away, intending never to return. Back home, with the help of a friend, we got the plastic thing installed and it worked like a charm! Brake lights now only come on when I step on the brakes. Shame on this shady outfit lying to people and taking advantage of their lack of automotive knowledge. Luckily I was armed with a little knowledge about the issue and I avoided being ripped off by yet another disreputable and dishonest Palm Springs mechanic. Shame on you, Downtown Shell. You have lost a customer for life and you can bet I will recommend to anyone who will listen never to patronize your despicable business, not even to fill the tank with gas.

Downtown Shell is NOT a BBB Accredited Business.

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