Business ProfileforLinda Mar Veterinary Hospital

I scheduled an appointment for my dog's vaccinations on 10/13/2022 for an 12/01/2022 with ********************************. I called Linda mar veterinary hospital on 11/25/2022 to ask if they may be able to prescribe heartgard for my dog who needs to take it on Nov 28th which is 3 days before my scheduled appointment or perhaps see him earlier than 12/01/2022. The hospital manager ********* informed me that they could not accommodate an earlier time. I ended the call by stating that I will try to find another hospital who can provide us with the heartgard and that he will see ******************* as scheduled on 12/01/2022 for his vaccinations. Less than 10 minutes later ********* called to inform me that she canceled my dog's appointment on 12/01/2022 because she feels that we may cancel our appointment. I responded that it is imperative for my dog to receive his vaccinations in time as scheduled. She responded that she feels from our earlier call that we might cancel our appointment so she prefers to cancel it now. I reminded her that my dog's health would be put at risk if she cancels our appointment since his usual veterinary hospital has closed down and we scheduled this appointment over 6 weeks in advance. She said that she does not care and that as hospital manager she has the right to cancel any and all appointments she wants without having to provide any justification. We could no longer contact the clinic because ********* blocked our phone numbers. This behavior is not only unprofessional but also violates all our rights to care for our dog. For simply asking questions we are punished and denied care for our dog. Despite requesting to speak to the medical director, ********* declined and informed us that she has all the power to make these decisions about all patients. Our dog is now left without care and without vaccinations at the last minute possible because of *********'s feelings. This is absolutely unacceptable and we request that this situation is investigated in detail.