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Find a Location

JT's Auto Repair has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforJT's Auto Repair

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/24/2023

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    JT's Automotive is a BAR licensed automotive service and repair shop servicing domestic, foreign and European vehicles for customers throughout Ventura County.

    Business Details

    Location of This Business
    1028 Donlon Ave, Oxnard, CA 93030-7404
    BBB File Opened:
    9/21/2013
    Years in Business:
    13
    Business Started:
    5/25/2010
    Business Started Locally:
    5/25/2010
    Accredited Since:
    5/24/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Partnership
    Number of Employees:
    2
    Alternate Business Name
    • JT's Automotive
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 2:00 PM
    Su:
    Closed
    Business Management
    • Mr. Jose Palacios, Partner
    • Mr. Tan Sovantana, Partner
    Contact Information

    Principal

    • Mr. Jose Palacios, Partner

    Customer Contact

    • Mr. Jose Palacios, Partner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/13/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Hello, we took the car to this place to have new engine put in and after the engine was placed car was running for about a day or 2, took it back and serveral additional charges for things supposedly wrong. After we took car back we had to have it towed home not working not running. Mechanic said it the computer is out, but he refused to take responsibility or refund any money. This car was for my son and now we are out almost 4k. After engine was placed car was running for a bit, had to take back and when we took back the additional charges and no longer running due to computer. Owner tried to cover himself by sending this text to me but not true, we had to have the car towed back to our home not working, we paid for the tow. So disappointed! See text message. Mechanic-Hi R****! This is J**, from JT's Automotive. Just checking-in to make sure the Altima has been running well since your last visit. How's it running? Me- see my response in the upload.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tess M

    1 star

    04/07/2024

    I took my car to JTs mechanic after I set up an apt for a pre-paid oil change & to do brakes. My vdhicle was dropped off at 10a Mon. The mechanic called to tell me the oil & brakes are done but the check engine light was still on. My auto insurance allows me to see codes, miles driven, & location of car at all times etc. I've been trying to smog the car so the mechanic said he had to change 4 sensors b4 he could get it smogged. After 5 days and $1635.00. I picked up the car & he had never changed the oil (prepaid), so now I've paid another place to oil change and he said "don't ever drive your auto with such low amount. The owner says he changed all four sensors yet, I still have codes and have verified that #1 item would be the oil done. My car has 82k miles, and if he had done the work I would not have to pay another shop $70 on oil. Its still in my driveway with the same codes read-out. As I had the worst experience I can document that the car taken on Mon morning and mon night I was told about sensors, however there IS no way that he checked as I have the code/mileage/location and he did not disconnect it until Wednesday eve. By Thursday I was attempting to get this dealt with meaning I had placed numerous call and it would go straight to voice-mail. Its now Friday and JTs is closed on weekends. As I called 15 times no answer all day, I called 17mins after closing & finally reached Joe. He says he is on his way home 1-2 hrs I guess since he said where he lived. He was put out because I'm a senior raising grandchildren & I could not have my vehicle just sitting for 2 days. He was not thrilled and I did say unless he wants to rent me a car that I wanted my car back with the insurance reader be plugged in, all the parts he replaced and my keys. So after alot of chatter from him, we made it home bout 730pm, with the change oil light lit up, the vehicle unlocked, the ins reader sitting in a cup holder and all the codes still reading, as though nothing was done.

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