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            Business ProfileFCR Collection Services

            Collections Agencies
            BBB accredited business

            Contact Information

            625 The City Dr S Ste 370

            Orange, CA 92868-4995

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            Email this Business
            (949) 440-4600

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            Customer Reviews

            1/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            71 complaints closed in last 3 years

            34 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB+

            Accredited Since: 12/8/2021

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers collection services. 

            Business Details

            Location of This Business
            625 The City Dr S Ste 370, Orange, CA 92868-4995
            Email this Business
            Years in Business:
            22
            Business Started:
            9/5/2001
            Business Incorporated:
            9/5/2001
            Accredited Since:
            12/8/2021
            Licensing Information:
            • Nationwide
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • FedChex Recovery LLC
            • FEDChex Recovery LLC
            • PayMyBook.com
            • FCR Collection Service
            • FED Chex
            Business Management
            • Mr. Edward Arnold, Member
            • Ms. Michelle Kelley, COO
            • Ms. Christi Flanigan, President & CFO
            • Mr. Rodney Davis, CEO
            • Mr. Justin K Davis, Compliance Officer
            • Mr. Bryan Dube, EVP, Business Development
            Contact Information

            Principal

            • Mr. Edward Arnold, Member
            • Ms. Michelle Kelley, COO
            • Ms. Christi Flanigan, President & CFO
            • Mr. Rodney Davis, CEO
            • Mr. Justin K Davis, Compliance Officer
            • Mr. Bryan Dube, EVP, Business Development

            Customer Contact

            • Ms. Michelle Kelley, COO
            • Ms. Christi Flanigan, President & CFO
            • Mr. Justin K Davis, Compliance Officer
            • Mr. Bryan Dube, EVP, Business Development
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Understand consumer rights when it comes to debt collection

            Customer Complaints

            71 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/11/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This company calls over and over and over and over again all day from different numbers and wont leave a message or answer when I pickup. They are awful, harassing, and complete scammers.
            Read More
            Read 70 More Complaints

            Customer Reviews

            12 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Stephen H

            10/11/2023

            To Dispute Resolution Team,!!!!!!!4th ATTEMPT!!!!!!!!! The debt you are attempting to collect is erroneous and was paid in full by my insurance company, Aeta to ******************************* PC in the amount of $334.66. The *** from Aetna was emailed to you four times over 9 months. Also, I contacted ******************************* PC to inform their billing ***** I was inadvertently turned over to your collection agency and need resolved immediately. ********* Pathlogy billing said Fed Chex was sent the funds in the amount of $334.66 on 9/20/2021. Please confirm my account has been cleared from your collection agency with a zero balance and any negative reporting to the three credit reporting agencies will need to be reversed immediately. At this point, this has crossed the line as blatant harassment and I will be contacting legal representation. I will be filing all complaints against your company for laws you have violated. ***********************

            FCR Collection Services Response

            10/13/2023

            Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.We apologize for any frustration you may have experienced. After reviewing the records on file, we initially received information from you and filed a dispute in March 2023. Since they we have re-elevated your dispute to the merchant two additional times, most recently in October 2023.As of today, FCR Services has not received a reply from the merchant, however based on the information you have provided we closed the account in our offices and notified the merchant of this.Nothing pertaining to this matter was reported to any Credit Bureaus.Should you have any further questions regarding this matter or if you would like to request additional information, please feel free to contact a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.Sincerely,***********************
            Read 11 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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            BBB Reports On

            BBB reports on known marketplace practices.

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