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Business Profile

Collection Systems

Southwest Collection Service Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collection Systems.

Complaints

This profile includes complaints for Southwest Collection Service Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southwest Collection Service Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with THE ******, I do not have a contract with SOUTHWEST COLLECTION SERVICE Inc, They did not provide me with the original contract as i requested.

      Business Response

      Date: 07/24/2024

       

      SCS INC.  Is not a DEBT BUYER,  This is a justly owing debt.

      Assigned to us for collections under the California assignment law by the original creditor.

    • Initial Complaint

      Date:07/13/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with the 3900. I do not have a contract with southwest collection. They did not provide me with the original contract as I requested

      Business Response

      Date: 07/15/2024

      We are not a DEBT BUYER.

      This collection account for unpaid rent was assigned to us under California Assignment Law 

      A separate agreement is not required.

       

      This debt remains owing and has a total balance due of $ ******** at this time.

      The consumer may contact us by phone should he wish to pay his obligation. 

    • Initial Complaint

      Date:05/15/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not labial for this debt with ******** and ******** **** I do not have a contract with southwest collections services. They did not provide me with the original contracted as requested.

      Business Response

      Date: 05/15/2024

      This is a Justly owing DEBT / Backed by extensive signed contract.

      Consumer has contacted us to settle the matter and has since failed to respond. 

      Customer Answer

      Date: 05/19/2024

      I never signed a contract with Southwest Collection Services.  Since they can't show proof of any sort of contract, this debt should be removed from my credit report asap.  Please advise. 

      Thank you, 

      ***************************

      Business Response

      Date: 05/21/2024

      We are not a debt buyer.  This debt was assigned under California Assignment Law.

      And is a justly owing past due account with our client. 

       

      Customer Answer

      Date: 05/27/2024

      Once again, I did not sign any contract with Southwest Collections Services.  Please remove this from my credit report.

      Thank You

    • Initial Complaint

      Date:05/05/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Corona Pointe. I do not have a contract with Southwest Collection Service inc. They did not provide me with the original contract as I requested.

      Business Response

      Date: 05/06/2024

      This is a justly owing valid debt, It has been verified and is backed up with signed contract.

    • Initial Complaint

      Date:03/15/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 09 ***************************, I do not have a contract with Southwest Collection, they did not provide me with original contract as i requested.

      Business Response

      Date: 03/18/2024

      This is a justly owing and valid debt.

      And due to 3rd party disclosure we do not go into full details in an open forum.

      Consumer may contact us for a full copy of the documents.

      Customer Answer

      Date: 03/18/2024


      I do not accept the response made by the business to resolve this complaint, as the information is inaccurate and incomplete. *** contact Experian for them to reinvestigate my entire credit report. I demand this be removed from my account as it is not complete.


      Business Response

      Date: 03/20/2024

      Please contact our office and a representative will be happy to go over the information with you.

      As previously indicated,  We will not discuss a collection matter over an open forum.

      We will not be responding to any further communication on this platform.

      Customer Answer

      Date: 03/27/2024

      This account isnt accurate or complete, i do not accept this company request to solve this matter. 

    • Initial Complaint

      Date:02/27/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications, I do not have a contract Southwest collection service Inc. , they did not provide me with the original contract as i requested

      Business Response

      Date: 02/28/2024

      We DO NOT collect for the creditor Charter, this consumer has identified in the complaint.  

      it would be my belief the consumer has provided the wrong creditor information.

      we are often confused  with other creditors with our similar name.  

    • Initial Complaint

      Date:10/26/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM NOT LIABLE FOR THIS DEBT WITH EMERGENCY AMBULANCE. I DO NOT HAVE A CONTRACT WITH SOUTHWEST COLLECTIONS SERVICE **** THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I REQUESTED

      Business Response

      Date: 10/27/2023

      This Consumer has an outstanding balance due to an ambulance ride for his minor daughter

      and had no insurance coverage.  Consumer remains responsible for the balance and was sent to collections by the provider.

    • Initial Complaint

      Date:07/03/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *************************, i do not have a contract with SOUTHWEST COLLECTION SVC they did not provide me with original contract as requested.

      Business Response

      Date: 07/05/2023

       

      The consumers complaint is not correct,  She in fact has signed contractual obligation on this debt.

      Based on 3rd party privacy, We are not able to comment any further.

    • Initial Complaint

      Date:02/15/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently checked my credit report and noticed an inaccurate account. I am not liable for a debt with The Circle Apts and do not have any contracts with Southwest Collection Svc. I also have not received any original documents showcasing proof that I signed an application or contract with this company.

      Business Response

      Date: 02/16/2023

       Unfortunately due to 3rd party collection laws we are not at liberty to discuss an account in an open forum.

      The consumer can obtain all verification by contacting our office directly.  

      Customer Answer

      Date: 02/16/2023

      Please send the verifying documents to my email - *******************

      Thanks

      Business Response

      Date: 02/17/2023

       The documents consumer has requested have been sent to her via Email -  Pursuant to her request.

      Customer Answer

      Date: 02/21/2023

      Hello, I haven't received an email from you all. I've checked both my inbox and spam. What email did you send to? Thanks

    Southwest Collection Service Inc is NOT a BBB Accredited Business.

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