Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collection Systems

Southwest Collection Service Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collection Systems.

Complaints

This profile includes complaints for Southwest Collection Service Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Southwest Collection Service Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/19/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with Southwest collection. I do not have a contract with this southwest collection agency, they did not provide me with the original contract as I requested.

      Business Response

      Date: 04/23/2025

      SCS INC IS NOT A DEBT BUYER 

      This is a valid owing debt- UNDER CONTRACT WITH THE ORIGINAL CREDITOR .

    • Initial Complaint

      Date:02/27/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Southwest Collection Service Inc, I do not have a contract with Southwest Collection Service Inc, they did not provide me with the original contract as I requested

      Business Response

      Date: 02/27/2025

      This is a justly verified owing debt.

      Mr ***** was contacted at his initial request 

      and completely informed of his balance due. 

    • Initial Complaint

      Date:02/13/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****************, I do not have a contract with southwest collections , they did not provide me with the original contract as I requested

      Business Response

      Date: 02/13/2025

      SCS INC. IS NOT A DEBT BUYER

      CONSUMER OWES BALANCE UNDER CONTRACT WITH ORIGINAL CREDITOR.

    • Initial Complaint

      Date:01/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted Southwest Collections multiple times, and have not been able to reach them. I have been a victim of identify theft and the paper work they have on file does not even have my real social security number, but is reporting to my credit report. I have never done any business with this company.

      Business Response

      Date: 01/21/2025

      The attached consumers file has been reviewed and audited.

      We have determined this balance to be JUSTLY OWING, with all info on credit application and copy 

      of CA drivers license all to be a 100% match.   We have also never received any phone calls from this consumer.

       

      The balance REMAINS OWING !   Should this consumer wish to pay this obligation she may reach me @ ************

    • Initial Complaint

      Date:01/05/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with Mission Lofts. I do not have any contract with Southwest *************** they did not provide me with the original contract as I requested.

      Business Response

      Date: 01/06/2025

      We are NOT Southwest credit systems

      as the consumer indicated in the complaint.

      We are however Southwest Collection Service INC.   And have record of a justly owing debt under this consumers name.   It is owing for a balance owed to Mission Lofts after eviction was filed!!

       

       

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with Southwest Collections. I do not have a contract with Southwest Collections, they did not provide me with the original contract as I requested

      Business Response

      Date: 11/11/2024

      Unable to locate an account.  
      Please  have consumer provide account number. 

    • Initial Complaint

      Date:10/30/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 12 *************** and I do not have a contract with ******************** plus they did not provide me with the original application like I asked. Account No: 1333**Amount Disputed: $1,628

      Business Response

      Date: 10/30/2024

      Consumer has wrong collection agency.

      Creditor is not our client.  

    • Initial Complaint

      Date:10/28/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am no liable for this debt with ********************. I do not have a contract with SOUTHWEST COLLECTION SERVICES **** They did not provide me with the original contract as requested.

      Business Response

      Date: 10/29/2024

      Southwest Collection Service INC.,  IS NOT A DEBT BUYER !

      ****** ******** is under contract/lease to pay the balance on his previous apartment.

      He may contact us when he is ready to resolve this obligation.

    • Initial Complaint

      Date:10/09/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Axis 2300, I do not have a contract with Southwest Collections SVC. They did not provide me with the original contract as requested.

      Business Response

      Date: 10/10/2024

       

      This is a justly owing debt, With a lease contract signed by the consumer.

      SCS INC is not a "debt buyer"  We are a collection agency under contract with our client, "Axis 2300"

      Mr.Delrio left the apartment on 04-08-22 owing prorated rent and utility bills.

      We have reached out to this consumer numerous times with NO response.

       

    • Initial Complaint

      Date:09/16/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with AXIS 2300, I do not have a contract with Southwest Collection Service Inc, they did not provide me with the original contract as requested.

      Business Response

      Date: 09/17/2024

       

      This is a justly owing debt.  Mr ********* is responsible according to the lease he signed 

      with:   ********* ********* - **** ********* - ********* ******

       

      This balance remains outstanding with a total balance due at this time of: $ 18,860.00

    Southwest Collection Service Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.