We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Consumer Finance Companies

Monterey Financial Services LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Monterey Financial Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Monterey Financial Services LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 118 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed my credit report and was surprised to find addresses where I have never lived, accounts I have no knowledge of, and inquiries that I did not authorize. I have contacted the creditors to inform them of these discrepancies.

      Additionally, I discovered an account that I believe does not belong to me:
      Account Name: MONTEREY COLLECTION SV
      Original Creditor: Classic Firearms
      Account Number: 503695044
      Date Opened: 02/18/2022
      Balance: $3,081

      I am not responsible for this debt, and I do not have any contract with:
      Company: MONTEREY COLLECTION SV
      Address: 4095 Avenida de la Plata, Oceanside, CA 92056
      Phone Number: (877) 775-3091

      Attached to this complaint are the FTC Affidavit, a dispute letter sent to this company, and my authorization for the release of information. I have also filed complaints with the CFPB.

      I request that this account be removed from my credit report immediately. If you have any questions or need further information, please contact me at 1526 Standridge St, Memphis, TN 38108, or via email at [email protected]. I look forward to your prompt response.

      Customer Answer

      Date: 10/16/2024

      Here is the document requested BBB.

      Business Response

      Date: 10/21/2024

      This Communication is solely intended for the BBB -
      please see the attached response related to the complaint filed with your
      establishment.

    • Initial Complaint

      Date:01/22/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not Libel for this debt with ********* REGIONAL MED CTR RE I do not have a contract with ******************** they did not provide me with the original contract as requested..

      Business Response

      Date: 01/23/2024

      Monterey Collection Services, a full-service receivables management company (Monterey). Our office is in receipt of the above-titled complaint ID# ******** filed with the BBB, regarding issues related to ********************************* and her purported account in our office.

      After a thorough review of our records, we regret to inform you that we do not currently have an account associated with a ********************************* or the address, email and phone number associated.

      While we sympathize with the challenges ****************** has encountered, we would like to request further information in order to locate the account.

      If you have further questions or have additional information that will assist our office in locating an account, please feel free to contact our office directly. We appreciate your understanding in this matter and apologize for any inconvenience this may have caused. 

    • Initial Complaint

      Date:10/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have obtained my credit report recently. I was surprised to discover that there were addresses there that I never resided and accounts that I have no knowledge of and also inquiries that were never made by me. Also I have contacted these creditors to make them know of the breach. I also found this account that I believe not mine:Acct name: MONTEREY COLLECTION SV (Original Creditor: ********************** OA)acct no. *********date opened 08/01/2021 balance $1,079.00 I am not liable for this debt and I do not have a contract with:Company: MONTEREY COLLECTION SV Address: ************************************************************************** Tel No: ************** FTC Affidavit is attached with this complaint together with dispute letter sent to *********** and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at ****************************************************************** and email at [email protected] need a response from the company.

      Business Response

      Date: 10/25/2022

      ************************** placed a defaulted balance on for *********************** on 10/20/20 in the amount of $810.00 for defaulted maintenance fees with **************************.  ************************** added on a collection fee of $269.97 making the outstanding balance $1079.97.  Monterey Financial purchased ************************** on 8/31/21.   Monterey mailed an initial ******* notice to *********************** on 9/10/21 informing her of the defaulted balance placed and the right to dispute the validity of the debt in writing within 30 days.  Monterey has not received any contact from ************** prior to the filing of this complaint.


      ************** has not provided Monterey with any documentation showing that this timeshare debt is not hers nor has she had any contact with Monterey prior to the filing of this complaint.  After completing a thorough investigation and contacting **********************, Monterey has returned the account to ********************** at their request.   Monterey has submitted a request to have the item removed from Ms. ****** credit completely.    Should ************** have any questions, she can call our office toll free at ************ and speak with any representative.  Sincerely, **************************** Collections Manager

    • Initial Complaint

      Date:09/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to setup a payment plan with my medical supply provider and they sent me to Monterey Financial. I had recurring payments setup through my HSA account but in July wanted to get this paid off so phoned Monterey Financial and requested my HSA account be removed for payments and provided them with my personal credit card information. Everything was fine until on September 2 they charged both my credit card and HSA for the same amount, thus not only paying the full amount due on the account but overpaying the account by almost $200! I immediately requested reimbursement for their error and was told it would be processed in **** days and I would be receiving written and emailed notice of the account closure and reimbursement. I have received nothing! No notice, no reimbursement!

      Business Response

      Date: 09/23/2022

      In regards to the received complaint,

      ***************************** contacted Monterey Financial Services, LLC on 6/14/2022 and left a voicemail requesting a return phone call as she needed to updater her HSA card information that Monterey had on file. We returned her phone call the same day, 06/14/2022, where ****************** provided her updated HSA card information and authorized a one-time payment of $310.55 to be drafted on 7/01/2022. During this phone call, ****************** also authorized automatic recurring payments to be drafted in the amount of $200.00 on the 1st of each month beginning 8/01/2022. In her complaint, ****************** states she contacted Monterey Financial in July and requested that we stop using her HSA card for payments. However, We have no record of any phone calls from ***************** in the month of July 2022. On 8/01/2022, ****************** visited Montereys website and scheduled a one-time payment of $192.11 using her debit card, and also authorized recurring automatic payments using the same debit card to begin drafting automatically on 09/01/2022 in the amount of $184.11. ****************** is correct in stating that on 09/01/2022, Monterey Financial drafted 2 payments from her, with one payment being drafted from her debit card she provided via our website and the second payment being her previously authorized HSA payment.As both of these payments were authorized by ******************, they were drafted accordingly. ****************** contacted our office on 09/16/22 and explained she did not intend to make 2 both of those payments, and Monterey Financial Services provided a refund to Ms. ******** HSA card in the amount of $199.97 on 09/19/2022. We would like to apologize for any frustration ****************** has experienced regarding this situation, and we encourage her to contact our office at toll free ************** with any further questions she may have regarding her account.

      Thank you,

      *************************

      Loan Servicing Manager

      Monterey Financial Services, LLC

    Monterey Financial Services LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.