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Business Profile

Financial Services

Lenme Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lenme will not remove an outstanding debt that has already been paid through a debt collector. I paid the debt on 2/9/2023.

  • Initial Complaint

    Date:08/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lenme failed to withdraw a payment from my account with sufficient funds which led to me being charged a late fee on the payment. They will not respond to my support requests to have this fee removed so I can pay the lender and avoid going to collections. This feels like a scam to get extra money out of me and I need a resolution asap.

    Business Response

    Date: 08/01/2024

    Hi, 

    Payments are done via automatic in-app bank withdrawals from within the app. These payments are scheduled according to your payment due dates as per the borrower agreement.

    Failure to pay at the payment due date *** affect your credit score, another automatic payment attempt will be made a week afterwards. We hope you understand we cannot manually postpone any payment due dates. 

    Thank you for contacting Lenme Support Team and have a pleasant day!

    - Lenme Support Team.

    Customer Answer

    Date: 08/01/2024

     
    Complaint: 22076760

    I am rejecting this response because, as you can see with my attachments, the bank transfer failed while i had adequate funds in my account which I showed to support. I want to be refunded the late fee because I shouldnt pay an extra 12 dollars for your app interface not functioning properly. Thanks.

    Sincerely,
    ********
    ***************************

  • Initial Complaint

    Date:07/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this companys app. They had two options- one was a monthly subscription and the other was a yearly subscription. The yearly subscription stated that it came with a free three day trial. I chose the yearly subscription- since I needed a few days to decide if I wanted to keep the subscription prior to being charged. However, I was charged immediately. I reached out to customer service within the first 24 hours of my subscription with a very detailed email, stating I wanted a refund for the amount taken out of my account and wanted my subscription canceled. They replied and stated they were sorry I was having problems with the app and asked for more detailed information about my problem. I immediately responded and repeated my problem - that I was not given a free three day trial - and wanted my subscription canceled and a refund. A few days later - I received an automated email asking if I still had the same problem and stated that my ticket would be closed in 7 days. I responded again - stating it was not resolved and that I still have not heard back from anyone. Its been 8 days and I still have not heard back from anyone or received a refund.

    Business Response

    Date: 07/20/2024

    Thank you for sharing your concern with us! 

    We are very sorry to hear that our app didnt quite meet your expectations.
    However, since our subscription is managed by Apple Pay / ****** Play , you will need to contact their customer support for a refund. 

    For Apple Pay :
    Sign in to reportaproblem.apple.com.
    Tap or click "I'd like to," then choose "Request a refund." 
    Choose the reason why you want a refund, then choose Next.
    Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.

    For ****** Play
    Go to play.google.com.
    At the top right, click your profile icon.
    Select Payments & subscriptions > Budget & order history.
    Find the order you want to return.
    Select Request a refund or Report a problem.
    Choose the option that describes your situation.
    Complete the form and note that you'd like a refund.


    Thank you for using Lenme and have a pleasant day!
    - Lenme Support Team.

  • Initial Complaint

    Date:07/12/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Customer support was made aware that my linked bank account is unavailable and Im attempting to make my loan payment which is due in 8 days thru another payment method. **************** is telling me they cant accept another payment method. What business in 2024 doesnt accept another payment method when the customer is explaining that the bank account attached is no longer active. I was told that my credit score would be affected and that they would try charging the bank account in question twice even though Im telling them its not active. Im willing to pay my loan back 8 days earlier thru any other payment method. This is unacceptable.

    Business Response

    Date: 07/15/2024

     

    Thanks for your message.

    Unfortunately, due to our company's strict policy, we cannot change the current bank account that you provided on the app while you have an active loan or loan request. We truly apologize for the inconvenience!

    Thank you for choosing Lenme Support and have a great day!

    Customer Answer

    Date: 07/16/2024

     
    Complaint: 21980066

    I am rejecting this response because:

    Sincerely,

    *****************************

    Customer Answer

    Date: 07/16/2024

    Can I have written acknowledgment that you and your company refuse to allow me to pay my loan balance in full by my due date ? I no longer have access to my checking account on file so can you also acknowledge that you will not and can not take payment by any other means other than the checking account on file? 
    Lastly since you guys cannot help me pay my loan balance and I have exhausted every other means to pay my obligations in full by my due date this means my credit score will be untouched correct? 

    I need this for my records . Thanks in advance 

    Business Response

    Date: 07/28/2024

    Thanks for your message.!

    Unfortunately, due to our company's strict policy, we cannot change the current financial institutions that you provided on the app while you have an active loan or loan request. We truly apologize for the inconvenience!

    Thank you for choosing Lenme Support and have a great day!

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've made a few loans through *** ******* *** LenMe several months ago
    Recently I log in because I wanted to earn some extra money and it said my account suspended. I've been trying to contact LenMe support nonstop for 2 weeks. No response via email, in all chat, and support form!!! Please help my LenMe email is ************************

  • Initial Complaint

    Date:06/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created an account with Lenme on 6/7/24. I emailed requesting to have my account deleted on 6/8/24, 6/10/24, and twice more since then. I have either received no response, or a cursory one that does not address my request at all.

    I have called their customer support twice, and there is only voicemail available, to which I have also received no reply. This company has more information of mine than I am comfortable with, and I have been receiving many more scam calls and texts since I signed up. I just want my account deleted.

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed some money ASAP and I heard about this lenme app where you can borrow money so I signed up and used my crypto as back up for them to be assured I would pay them back.After I requested the $100 loan, Lenme showed me 3 offers from people so I accepted 1 offer and once I did that they took my crypto to hold but then didnt give me the loan and its been saying theyre waiting on the investor to respond for over an hour, but they already took my crypto. This is very shady business dealings, there is no reason the crypto should be taken from me until the money is going to be given to me. I have tried to get in contact with them but when you call the only number they have available, a recording tells you to contact that in the in app chat feature which Ive been trying to for an hour and no one replies. These are very shady practices for a company dealing with peoples money.

    Business Response

    Date: 05/31/2024

    Hello, 

    Since your current loan offer is still pending investor approval. The investor has 48 hours to finalize your offer from the time you approved it.

    If your loan offer is canceled by the investor or expired, your original loan request will still be valid for 30 days from the submission day so other investors can offer you more competitive offers. 

    Thanks for using Lenme, and have a great day.

  • Initial Complaint

    Date:05/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for an account on their app to access loans. I've provided my bank account and personal information and did not signup for any subscription, however I was charged $10 because i had an account. They are not allowing me to deactivate or cancel my subscription because I don't have "more than 2 offers" and the only way to delete my account is to have more than 2 offers of loans. Because of this, I am unable to cancel my subscription or delete my account. And this is a recurring subscription that they will keep charging me. I have and will not use their service and wish that they will delete my account and subscription on my behalf.

    Business Response

    Date: 05/20/2024

    Hi,

    Thanks for reaching out. we are happy to help.

    Note:
    1- For security reasons, users can't create another account using the same information, even if the first account has been deactivated.
    2- Users with an active loan or loan request can not request to deactivate the account.
    3- Deactivating the account doesn't cancel your subscription .


    Thank you for using Lenme and have a pleasant day!
    - Lenme Support Team. 

  • Initial Complaint

    Date:05/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created my account six months ago and I have requested for a loan every month for six months and I havent gotten a single response not 1! They want you to pay for this application, but you get nothing from it at all. It was a complete lie and a waste of my time.

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan with lenme back in 2022. I had defaulted on my loan which is all my fault. I have reached out with several attempts to get info on the debt Ive accrued over time. Something as simple as what date did I request the loan could not be answered. **************** just kept closing my tickets. Now Im thinking about filing bankruptcy and need some info for them.. for example.. does I have an account number of some sort? And again what date did I obtain the money from the loan. **************** is unwilling to help. They wont even bother to tell me I cant provide you with that information. SO. I guess Im going to have to get my attorney to contact their legal department. Some of this info should be readily available in the app. You provide them with so much information and they provide you with so little. I wouldnt be so angry if support would have just said no we dont have account numbers or SOMETHING.

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