Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit Karma snd its affiliate Equifax Credit Bureau is inaccurately recording and reporting Hard inquires with authorization. I have requested authorized document and signatture and i have not received nothing but continuously inaccurate status reporting of inquires I do not recognize. These IGard Inquires must be removed they are unauthorized

  Business Response

  Date: 07/22/2025

  Thank you for submitting your complaint through the Better Business Bureau.
  We understand your concerns regarding the hard inquiries reflected in your credit information. However, we would like to clarify that Credit Karma is not a credit bureau and does not generate, report, or manage credit data.
  All credit information shown on Credit Karma, including hard inquiries, is provided directly by the credit bureaus (such as Equifax and **********). As a result, Credit Karma does not have the ability to add, remove, or modify any information appearing on your credit report, including hard inquiries.
  If you believe a hard inquiry is inaccurate or unauthorized, we recommend contacting Equifax directly to file a formal dispute and request documentation. They are the source of this data and best positioned to assist with corrections.
  We understand how important accurate credit information is and appreciate you sharing your concerns. Should you have any additional questions, youre welcome to submit a support request at ************************************************, and well be happy to assist further.

  
  
  Best regards,
  Credit Karma Member Support

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported a critical bug on their website on June 17, 2025:> I have a Fidelity account. Under that account, ********************** contains many copies of the same HSA, etc. I need you to delete the outdated accounts, since the ** doesn't let me.They are a financial institution and need to accurately display my account information including status of my accounts and the amounts in these accounts. It's currently pulling in several accounts many times, thereby showing me the wrong totals for my net worth.They stopped responding to my e-mails and provide no other way of getting in touch.

  Business Response

  Date: 07/18/2025

  Thank you for your BBB complaint and for the opportunity to respond.
  Were sorry to hear about the trouble youve experienced with your Fidelity account connections and the display of duplicate HSA information on Credit Karma. We understand how frustrating this can be and appreciate you bringing it to our attention.
  After reviewing the matter, it appears that the issue may be related to the way connected account data is being transmitted and displayed. While we aim to present accurate and timely financial information, Credit Karma relies on third-party providers and financial institutions to supply account data. Unfortunately, this may occasionally result in duplicate entries or inaccuracies in net worth calculations, which we are actively working to improve.
  Regarding your request to delete outdated or incorrect information, please note that Credit Karma has certain requirements around how we maintain and retain member data. Due to these requirements, we are unable to immediately delete information upon account cancellation. Instead, we retain personal information for two years, after which it is securely removed from our systems unless a longer retention period is required for legal or regulatory purposes.
  For members with Credit Karma Money Save or Spend accounts, information related to those accounts will be maintained for the regulatorily required amount of time, which may exceed two years. However, once your membership is cancelled, rest assured that no oneincluding youwill have access to the account.
  We also apologize if you did not receive a response to your previous emails. We strive to provide timely support, and we're sorry if your experience did not meet those standards. If you still need assistance, we encourage you to submit a request through our *********** at ************************************************, and a member of our support team will be happy to assist you directly.
  Thank you again for your feedback and for being a Credit Karma member.

   

  
  Best *****************start="2235" data-end="2238"> Credit Karma Complaints Support Team

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23604625
  
  I am rejecting this response because: the business did not commit to fixing the problem or even replying back to me.
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 07/18/2025

  Thank you for your continued feedback.
  Credit Karma is a free platform designed to provide access to credit scores and reports for informational purposes only. We are not a credit bureau and do not have the ability to add, remove, or modify any information in your credit reports.
  All credit data shown in your Credit Karma account comes directly from ********** and Equifax. If you believe any information is incorrect, we recommend contacting the appropriate credit bureau directly or submitting a dispute through their official process. You can also review your reports through ******************************************.
  We consider this matter closed and encourage you to work directly with the credit bureaus for resolution.

  
  Best regards,
  Credit Karma Member Support Team

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23604625
  
  I am rejecting this response because: Their response had NOTHING to do with my response. My complaint has NOTHING to do with credit bureaus, and their response is non-sensical and doesn't even TRY to address my issue.
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 07/22/2025

  Were sorry to hear that our previous response did not address your concerns as expected. We appreciate your feedback and understand your frustration.
  To ensure your issue is properly reviewed and handled, we recommend submitting a support case through our secure help center at the link below:
  ************************************************
  This will allow our team to review your specific concern in more detail and provide the appropriate assistance.
  Were committed to improving the member experience and thank you again for bringing this to our attention.

  
  Regards,
  Credit Karma Member Support

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23604625
  
  I am rejecting this response because: I already submitted the question on your website before contacting BBB. You did not respond, hence BBB complaint. Do better.
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 07/24/2025

  Were sorry for your experience and appreciate the feedback. For further help, please submit a new support case at ************************************************.

  Best *****************start="477" data-end="480">Credit Karma Support Team

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23604625
  
  I am rejecting this response because: as stated previously many times, I already have, and you did not answer. Dont make me say it again. If you refuse to respond, just tell me and BBB that you refuse to respond. Dont waste our time
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8th I disputed fraudulent transactions within my bank account through ********************** ********** I receive my check through credit karma every two weeks and never done anything fraudulent on my account. I successfully disputed the transactions and spoke to the merchant before I did so and the merchant deemed the transaction were fraudulent. After communicating this to my bank no appropriate action was done & theyve been giving me the run around about my refund. I would like some action be taken against the bank and appropriately have me receive my funds. In the event of me disputing the transaction the bank is closing my account so they dont have to deal with my dispute which is very frustrating. It is not fair to close my account before my decision. My belief is they dont want to give me refund so they are closing the account to avoid paying me back.

  Customer Answer

  Date: 07/21/2025

  Ive been banking with credit karma for some time now and receive my direct deposit through them. On July 11th my account was closed but I had no knowledge of this and the company did not communicate this to me properly. I finally received an email on July 15th telling my account was closing after never receiving no warning before this. Once I I spoke to a representative she informed me of the original close date. My direct deposit was deposited into my account July 17th and I was told a check would be mailed in response. Since then the company cant provide when I will receive my paper check or anything. I need some final resolution to this problem as its ongoing. Ive also emailed all the ceo with no response

  Seeking: $6,000.00

  Business Response

  Date: 07/22/2025

  Thank you for submitting your complaint through the Better Business Bureau BBB and for allowing us to respond.
  
  Our records indicate that on July 8, 2025, seven disputes of reported unauthorized transactions were filed as follows:
  
  Dispute #****** consisted of 5 reported unauthorized transactions to PA BET365  that were posted to your Credit Karma account between June 5, 2025 and June 6, 2025 that totalled $382.00.
  Dispute #****** consisted of ******************************************* BET365 that were posted to your Credit Karma account between June 7, 2025 and June 21, 2025 that totalled $1,118.00
  Dispute # ****** consisted of ******************************************* BET365 ECOM  that were posted to your Credit Karma account between July 3, 2025 and July 7, 2025 that totalled $1,785.00
  Dispute #****** consisted of ******************************************* BET365 that were posted to your Credit Karma account between June 16, 2025 and July 2, 2025 that totalled $2,456.00.
  Dispute #****** consisted of 1 reported unauthorized transaction to PA BET365 that was posted to your Credit Karma account on June 21, 2025 in the amount of $100.00.
  Dispute #****** consisted of 1 reported unauthorized transaction to ********  that was posted to your Credit Karma account on July 6, 2025 in the amount of $22.99.  Final credit for this transaction was posted to your account on July 9, 2025.
  Dispute #****** consisted of 1 reported unauthorized transaction to ******** that was posted to your Credit Karma account on July 8, 2025 in the amount of $18.78.  Final credit for this transaction was posted to your account on July 9, 2025.
  
  On July 9, 2025 dispute #****** consisted of 1 reported unauthorized transaction to CASH APP that was posted to your Credit Karma account on July 9, 2025 in the amount of $20.00.  Final credit for this dispute was provided to your account on July 10, 2025.  In addition, dispute #****** that consisted of 1 reported unauthorized transaction to DOLLAR GENERAL that was posted to your Credit Karma account on July 9, 2025 in the amount of $35.99 was also filed with final credit also being issued to your account on July 10, 2025.
  
  
  
  
  
  On July 11, 2025 Dispute #****** consisted of 2 reported unauthorized transactions to ****** APP CASH ADVANCE that were posted to your Credit Karma account on June 26, 2025 and July 3, 2025 that totalled $85.00. In addition, dispute #****** was filed that consisted of 3 reported unauthorized transactions to FOOT LOCKER; ********; AND ********* that were posted to your Credit Karma account between June 4, 2025 and June 10, 2025 that totalled $386.50.
  
  Lastly, on July 11, 2025 your Credit Karma accounts were locked and submitted for closure due to risk.  While we are not able to disclose the exact reason for the closure of the accounts, we take the safety of our members very seriously.  Per our Account Terms and Disclosures provided at account opening:  
  
  We have the right to close or restrict your account or your account transactions at any time without notice and without your consent for any reason unless prohibited by applicable law
  
  On July 19, 2025 an additional the disputes that did not receive credit prior or a final determination were reviewed resulting in:
  
  Dispute #****** in the amount of $382.00 was accepted with your Credit Karma account receiving a final credit for the full dispute amount.
  Dispute #****** in the amount of $1,118.00 was accepted with your Credit Karma account receiving a final credit for the full  dispute amount.  
  Dispute #****** in the amount of $1,785.00 was accepted with your Credit Karma account receiving a final credit for the full disputed amount.
  Dispute #****** in the amount of $2,456.00 was accepted with your Credit Karma account receiving a final credit for the full disputed amount. 
  Dispute #****** in the amount of $100.00 was accepted with your Credit Karma account receiving a final credit for the full disputed amount. 
  Dispute #****** in the amount of $85.00 was accepted with your Credit Karma account receiving final credit for the full disputed amount.
  Dispute #****** in the amount of $386.50 was accepted with your Credit Karma account receiving final credit for the full disputed amount.  
  
  On July 22, 2025 a check made payable to you in the amount of $6,100.37 was mailed to the address on file.  This amount represents the additional final credits issued to your Credit Karma account.  Please allow 7-10 days delivery via USPS.
  
  Thank you for allowing us to respond to your complaint. Credit Karma strives to provide the best service to all of our members and we are sorry that we did not meet your expectations. We will strive to do better in the future. If you have additional questions, please feel free to submit a support case at ************************************************ or call ************ and we will be happy to help.

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit Karma is allowing companies like ****** to sell to you through their site to be dishonest. They tell you they can get one rate, and then run your credit and the new rate isnt anywhere near what they told you. They ask for information that is not needed to require a better interest rate.

  Business Response

  Date: 07/18/2025

  Thank you for your BBB complaint and for the opportunity to respond.
  Were sorry to hear about your experience with ****** and understand your concerns regarding the rate changes and information requested during the application process.
  Please note that the credit scores and reports you see on Credit Karma are provided directly by ********** and Equifax. All accounts and personal information displayed on Credit Karmas app or website come directly from these credit bureaus. Credit Karma does not have direct contact with the companies appearing on your credit report regarding how or what they report, and therefore we are unable to make changes to the information displayed.
  Additionally, while Credit Karma may present loan or credit card offers from various lenders like Trusel, we do not determine approval decisions, rates, or the information requested during the application process. These decisions are made solely by the lender based on their internal criteria.
  If you believe that ****** has provided misleading information or conducted actions you disagree with, we recommend addressing this matter directly with Trusel, as they are in the best position to respond and resolve your concerns.
  For more information on how to dispute inaccurate information on your credit report, you can visit:
  *************************************************************************************************************.
  We appreciate your feedback and thank you for being a Credit Karma member.

  
  Sincerely,
  Credit Karma Complaints Support Team

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my Credit Karma app, it was indicated that if I applied for the ************ credit card and I was declined, Credit Karma would pay me $50.I applied, used Mission Lanes website to take pictures of my government issued ID as required, got confirmation that Mission Lanes website accepted the photos.************ declined me,Case but I never received the $50. I contacted Credit Karma, but they believe that I didnt finish the application, and I provided an email from ***************** Credit Karma never responded.

  Business Response

  Date: 07/18/2025

  Thank you for your BBB complaint and for the opportunity to respond.
  Were sorry to hear about your experience with the Mission Lane offer and any confusion regarding the $50 reward. We understand how this may have been frustrating and appreciate you bringing it to our attention.
  To further investigate this matter, we will need the Notice of Adverse Action (****) from ************. This is the formal letter confirming that your application was declined and is required to verify eligibility for the promotional reward.
  At this time, we recommend that you submit a support case through our *********** so our team can securely collect the necessary documentation and assist you further:
  ************************************************
  Were sorry for this experience and appreciate your feedback. We will continue striving to improve our service and member experience.

  
  Sincerely,
  Credit Karma Complaints Support Team

  Customer Answer

  Date: 07/18/2025

  Please see the attached

  Business Response

  Date: 07/21/2025

  Thank you for reaching out and allowing us the opportunity to review your concern regarding the Karma Guarantee.
  After further investigation, we were able to confirm that you did submit a Notice of Adverse Action (NOAA) in connection with your application. However, the reason for the denial provided by the lending partner was due to incomplete informationspecifically, the address submitted did not match government records. As a result, your application was not considered complete by the lending partner and was not fully processed.
  Please note that to qualify for a Karma Guarantee payment, all of the following conditions must be met:
  The application must be fully completed while signed in to your Credit Karma account.
  Any required documentation must be submitted to the lending partner.
  The lending partner must formally decline your application after review.
  Additionally, per the Karma Guarantee terms, members are not eligible for payment if:
  They received a Karma Guarantee payment in the past 90 days;
  They do not have a verified U.S. telephone number on file with their Credit Karma account;
  The lending partner declines or does not process the application because a duplicate application was submitted within the past 90 days.
  Because your application was considered incomplete due to a mismatch in the address provided, it did not meet the eligibility requirements for a Karma Guarantee payment. We understand this may be disappointing, and we truly regret any confusion or inconvenience this may have caused.
  At this time, Credit Karma considers this matter resolved and final.
  

  Best regards,
  Credit Karma Complaints Support
  
  

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23597673
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

  The address I gave was the same on my Ohio drivers license, Ive lived here for over 13 years. I uploaded the picture taken from my phone when Mission Lanes website took control of my camera. I am beginning to suspect there is more going on here, but have no proof. But I reject the claim that my address didnt match.

  Business Response

  Date: 07/22/2025

  Thank you for your response. We understand your concerns; however, please note that Credit Karma does not have the ability to process or influence the outcome of loan applications. The application you submitted is solely between you and the lender, Mission Lane.
  We recommend following up with the lender directly for any additional questions or concerns regarding your application.
  

   

  Regards,

  Credit Karma Member Support Team
  

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the response from the business regarding complaint ID ********. While the resolution may appear reasonable on the surface, I am deeply disappointed with how this situation was handled. From the beginning, something about the entire interaction felt dismissive and disingenuous, and it ultimately ended in a broken promise by your company. Trust was lost, and because of this experience, I can no longer in good conscience recommend Credit Karma to my family or friends.
  
  Proverbs 11:1 
  1A false balance and dishonest business practices are extremely offensive to the LORD, 
  But an accurate scale is His delight.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July the second I had two charges come out of my money account. One charge was ***** and the other charge was *****. These charges were made through **************. Both these sent money to a *******.hireb. Both charges were unauthorized and fraudulent. After Contacting ***** Pay. They discovered that someone was in possession of all the debit cards I had. They were using them at will to make charges against my bank accounts. I dont know how long this has been going on and how much they actually got from me

  Business Response

  Date: 07/15/2025

  Thank you for submitting your complaint through the Better Business Bureau BBB and for allowing us to respond.
  
  Our records indicate on July 3, 2025 you filed dispute #****** that included three reported unauthorized transactions ($22.99; $76.99; and $13.00) that totaled $112.98.
  
  On July 15, 2025 your dispute #****** that totaled $112.98 was denied as the merchant provided compelling evidence regarding the transactions being authorized with documentation of purchase name match, billing address and IP address used.  
  
  Thank you for allowing us to respond to your complaint. Credit Karma strives to provide the best service to all of our members and we are sorry that we did not meet your expectations. We will strive to do better in the future. If you have additional questions, please feel free to submit a support case at ************************************************ or call ************ and we will be happy to help.

• Initial Complaint

  Date:07/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit Karma gives financial advice that i followed to improve my credit. I followed their steps and since i havw loat over $50,000 in intrest and penalties and my cresit has gone from a 625 to a 520. They mislead individuals to beliving that they sre heloing when in fact they are in partnership with loan and credit card companies to.take advantage of haed working Americans

  Business Response

  Date: 07/18/2025

  Thank you for your BBB complaint and for the opportunity to respond.
  We are sorry to hear about your experience and the financial difficulties youve encountered. At Credit Karma, our mission is to provide tools and personalized recommendations to help members make informed financial decisions. However, we would like to clarify that Credit Karma does not offer financial advice, nor are we a lender. Any financial products you choose to engage withincluding rates, terms, and approvalsare determined solely by the issuing financial institutions.
  Regarding our Credit Builder product, we would like to offer more clarity on how the program works:
  When you open a Credit Builder plan, you establish a Credit *************** Account and Line of Credit in your name through ****************, Member ****. You choose the amount you wish to save from each paycheck, which is then transferred from your Line of Credit into a locked savings account. This transfer can occur automatically through our optional AutoSave Program or manually by the member.
  Each statement period (aligned to your pay schedule), you pay off the amount transferred to your savings account, and we report these payments to all three major credit bureaus to help build your credit history. Once you have saved $500, those funds become available to withdraw at your discretion.
  We encourage you to review the following *********** article, which covers the most frequently asked questions about Credit Builder, including:
  How to get started
  How AutoSave works
  Accessing your savings
  How credit is built
  Payment requirements
  Impacts on your credit score
  Closing or modifying the account
  You can find that information here:
  ************************************************
  If you believe something specific in your account is inaccurate or you would like further assistance, we strongly recommend submitting a support case using the link above so we can securely gather more details and help address your concerns.
  We appreciate your feedback and are committed to continuously improving the experience for our members.

  
  Sincerely,
  Credit Karma Complaints Support Team

• Initial Complaint

  Date:07/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit Karma offers a Karma Guarantee. If you dont get approved by one of the credit cards they offer on their website, you will receive $50.00. I was denied on one back in March 2025. They asked which gift card I would like and I chose ******. After 45 days I never received it. I reach out to them and they said it could take 60 days. The 60 days passed, I reached out to them. They said it will take another 60 days. They gave me three different names that the gift card would be named and to look for them, which I thought it was odd and not be Karma guarantee or ******. As of today I have not received my gift card, I even let them know I would be reaching out to the BBB, no response. I feel they have been dishonest, and hoping I will forget about the gift card.

  Business Response

  Date: 07/18/2025

  Thank you for your BBB complaint and for the opportunity to respond. We sincerely apologize for the delay and any confusion surrounding your Karma Guarantee reward.
  We understand how frustrating this experience must have been, and we appreciate your patience as we investigated your concern. After reviewing your case, we have re-sent the gift card email on July 14, 2025, to the email address associated with your Credit Karma account.
  If you do not receive the gift card email by the end of next week, please let us know, and we will continue to investigate and work toward resolving the issue promptly.
  To ensure the email isnt missed, we kindly ask that you also check your spam and junk folders, as gift card emails may sometimes be filtered.
  Please dont hesitate to contact us if you need any additional assistance or support. Were here to help and truly value your feedback as it helps us improve the experience for all of our members.

  
  Best ****************start="1276" data-end="1279">Credit Karma Complaints Support Team

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did an application for a credit card on a credit Karma app that stated that they would give you $50. If your application was denied mine was denied. Theyrequested that I sent them the paper that had the rejection code on it. I did that still have not heard from them. It has been well a month and a half

  Business Response

  Date: 07/17/2025

  Thank you for your BBB complaint and for the opportunity to respond.
  After carefully reviewing the information provided, we were unable to locate a support case related to this matter or identify a Credit Karma account associated with the details submitted. We understand how this may be frustrating and apologize for any inconvenience caused.
  At Intuit Credit Karma, we are committed to providing a positive experience for all our members and take feedback like this seriously. We will continue to work on improving our processes to better serve our members in the future.
  If you still need assistance, we encourage you to submit a support request through our *********** at ************************************************. Our team will be happy to assist you directly.

  
  Sincerely,
  Credit Karma Complaints Support Team

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23586224
  
  I am rejecting this response because:
  
  Sincerely,

  this is the case number, and this is also the letter of rejection from the credit card of which I applied on the credit Karma app of which states that if you apply for the credit card and you are denied, they will give you $50
  
  ****** ********

  Business Response

  Date: 07/18/2025

  Thank you for your follow-up.
  We understand you're inquiring about the $50 Karma Guarantee. Weve reviewed the screenshot provided, and it appears to be an email stating that the lender will send a formal notice of the credit decision by mail.
  To assess your eligibility for the Karma Guarantee, we require a copy of the official Adverse Action notice from the lender. This document typically outlines the reason for the denial and is sent by mail directly from the lending partner.
  We recommend that you wait for the official correspondence to arrive. Once received, please contact us by submitting a support case at ************************************************, and attach a clear copy of the notice. Our team will then be happy to review your eligibility.
  We appreciate your patience and the opportunity to assist.

  
  Best regards,
  Credit Karma Complaints Support Team
  

  
  

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to access money on my bank account with no method to recover my account because every single avenue to update my cell phone number does not work and there is errors constantly preventing me from doing any of the provided methods to update my account phone number and there is no one to contact, feels malicious and manipulative and illegal to me because how can I not access MY money??

  Business Response

  Date: 07/11/2025

  Thank you for your BBB complaint and for the opportunity to respond.
  Were sorry to hear about the difficulties youve experienced and understand how frustrating it can be to feel locked out of your account. At **********************, we take account access and identity verification seriously to ensure the security of all members.
  From your description, it appears the issue involves updating your phone number and completing the verification process, which is preventing you from accessing your account. Unfortunately, for privacy and security reasons, we are unable to assist with account recovery or identity verification through third-party platforms such as the BBB.
  We strongly encourage you to submit a secure support request at ************************************************, where our team can work with you directly. If you've already submitted a case, please allow time for our team to review and respond. We appreciate your patience as we work to resolve your issue.
  Your feedback is important, and we are committed to assisting you securely.

  
  Best regards,
  Credit Karma Complaints Support Team