Business ProfileforGalpin Motors, Inc.

My spark plug was stuck on Lincoln Navigator and I was told it could cost up to $750 for repairs if they needed to drill and repair. On phone I'm told they got it removed with not much of an issue and that that labor was $250 but heater pump hose cracked in process which would cost another $800. By the way my car was at my mechanic who saw no issue with hose but didn't want to risk pulling stuck spark plug as it requires special drill if it breaks. I spoke to my mechanic who has owned a shop for 40 years and said it would not take more than an hour to fix hose from beginning to end.Now I'm told they worked on car 2 hours and no mgr available. How is that since they didn't have to drill spark plug out? Now I'm shopping for a new car and would never buy a car from here ever. ****** was Servicer manager and said I pulled it before spark plug would be installed on Monday but this was being done at 2pm. Wait, I was told hose could not be replaced until Monday and why would spark plug not be installed once removed.I felt from start that this place price gauges. $350 just on heat hose which includes no labor. I asked to speak to manager and was told only until Monday but you know they are fighting for their service bonuses so it's not about the customer which is why they rank a 3 star which I've never ranked on any my customer service jobs. No matter what industry , 3 star is pathetic. If he would of reduced it to something reasonable then I would of moved on but there is no middle ground with these people. When you care about people then you find a way to make it right.I called literally right after I spoke to him to say I would not move forward with hose job since I know the owner at ********** in Northridge whom is reliable and reasonable.