Business ProfileforPlymwr Plumbing

PLYMWR was referred to me through American Home Shield (***) warranty service. The first representative from PLYMR called me over the phone and after doing the facetime analysis of the issue told me that he will start ordering the new unit. He has mentioned that in two to three days they'll let me know where is the replacement unit and will schedule the appointment. A week later I contacted them again to inquire the status of my replacement. I was informed that they have to send someone in person to do the inspection again. I argued that if I didn't call, I would not find out what was going on. They (***** then ******) begun arguing with me that I am not the only customer they have. At this point I was without the hot water for almost 8 days and decided to move forward. After their "specialist" showed up, without any tools, did the same exact thing that was done over the facetime and told me that the office will contact me. When I called PLYMWR back, they told me that they had found the replacement unit close by to my house, at the ******** Plumbing Supplies, however, because their owner has bad relationship with ********, I, as a customer, will have to remove my water heater, take it to ********, have them replace it, and only then, PLYMWR will send someone over to install it. For that process, they were asking to get paid $650. When I had inquired about the reason for not removing the unit, they told me that it was not their responsibility. As to the process for the payment, they told me that I had to pay the $650 a day before the work begun. I refused to pay anything, especially, day before the work was conducted. As of today, (a month into the process) after asking American Home Shield (***) to replace the plumbing company, I still don't have my water heater replaced and we are still back and forth with ***. By the way, the water heater is covered by the manufacturer and neither the plumber, nor the *** were required to pay for it. Never hire PLYMWR.