Restaurants
Chipotle Mexican Grill IncHeadquarters
About
Important information
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Sonoma County District Attorney's Office v Chipotle Mexican Grill Inc
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On October 9, 2025, Chipotle Mexican Grill, Inc entered into a Final Judgement Pursuant to Stipulation with the Sonoma County District Attorney’s Office. The Judgement settles allegations that the business unlawfully denied consumers the right to cash out gift cards with balances of less than ten dollars. Under terms of the Judgement, the business was ordered to injunctive relief and must create and maintain a website portal where consumers can enter gift certificate identifying information and request a refund for any card that carries a balance of less than ten dollars, ensure that its new gift certificates, including gift certificates issued by the business and purchased through third parties, contain an updated notice alerting consumers that they may redeem the gift certificate for cash when its cash value is less than ten dollars on the website portal, prohibit from using any information collected through the website portal for marketing purposes, pay restitution in the amount of $12,000, and pay investigative costs in the amount of $88,532.96.This action is final.
Overview
Headquarters
Chipotle Mexican Grill Inc
610 Newport Center Dr Ste 1300
Newport Beach, CA 92660-6413
BBB Accreditation & Rating
Chipotle Mexican Grill Inc is NOT a BBB Accredited Business.
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About This Business
Years in Business: 25
Business Details
- BBB File Opened:
- 7/22/2002
- Business Started:
- 5/31/2000
- Business Incorporated:
- 5/31/2000
- Type of Entity:
- Corporation
- Alternate Names:
- Chipotle
- Chipotle Mexican Grill
Additional Information
- Business Categories
- Restaurants
Latest Reviews
Stephanie T
"We went in for the "UnWrap a Free Entry Today" 12/13/25. We ordered 2 burritos and 2 burrito bowls." ... Read full review
Al L
"Service failure at the REMOVEDlocation (Nov 7, 2025). Placed a prepaid order for 5:30 PM pickup but waited 20 minutes while staff prioritized the in-person line." ... Read full review
julie M
"Today I went into your chipotles restaurant in REMOVED, REMOVED, a l12:30, and you had an employee who had brought their baby to work.And left it in a REMOVEDcrib near a bathroom." ... Read full review
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