ComplaintsforNational Auto Loan Network

Loans

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Initial Complaint
03/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Payments my car Silverado $300 for the principal.
Business response
03/21/2024
Thank you for taking the time to provide us with your feedback on your recent vehicle refinance inquiry. We apologize for the level of service you were provided by NALN. One of my managers reached out to the customer directly and was able to answer the customers concerns.
Initial Complaint
02/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company keep mailing me prequalified offers. I have no interest in them. I think they are running my credit without my knowledge or permission., and it is lowering my credit score. Please have them STOP Thank you
Business response
03/21/2024
Thank you for taking the time to provide us with your feedback on your recent vehicle refinance inquiry. We apologize for the level of service you were provided by NALN. If you choose to remove yourself and opt out from all prescreened marketing material, please call ************. We will also be adding you to our do not contact list.
Initial Complaint
02/20/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I spoke with a representative. I clearly refused. Same guy called me backed and begged me to apply. So I felt pressured. Not nice. Starting to wonder if this company is corrupt
Business response
02/27/2024
Thank you for taking the time to provide us with your feedback on your recent vehicle refinance inquiry. We apologize for the level of service you were provided by NALN. Per the conversation you had with our loan officer on 02/19/2024, you were advised about the loan offer and agreed to our terms and conditions. If you have any further questions please call our **************** manager ************.
Initial Complaint
02/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought a car and it was refinanced. It is completely non functioning. The vehicle is a 2019 Jeep Compass. I still owe over ***********************************************************
Business response
02/21/2024
Thank you for taking the time to provide us with your feedback on your recent vehicle refinance inquiry. We apologize for the level of service you were provided by NALN. After speaking with the customer we have confirmed that they did not use NALN's refinancing services. This matter has been resolved.
Customer response
02/28/2024
My lioan is through Chrysler Capital
Business response
03/21/2024
When we spoke with ****** we let her know that NALN does not have any affiliation with ***************** If she had any further questions she would need to reach out to them directly.
Initial Complaint
12/18/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Why was my credit ran by this company?
Business response
01/24/2024
Thank you for taking the time to provide us with your feedback on your recent vehicle refinance inquiry. We apologize for the level of service you were provided by NALN. After reviewing, we verified that you accepted our terms & conditions and submitted an application using a QR code to have your credit checked. Per the conversation with our Loan Manager on 12/27/2023, you were advised that NALN was unable to secure a loan approval per your request. If you have any additional questions, please contact our **************** Manager ************
Initial Complaint
11/30/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Continually contacting from different numbers by text and calls. I continue to tell them not to contact me ever again. They contacted me via text once again this am from another new number: *************. Person this time by the name of **********************Also contacted by ********************* from ************** Also from (9490210-9100 no name given but I chose to Opt Out Contacted by phone from ************* by an ***?I have told them each time not to call my number again!
Business response
01/24/2024
Thank you for taking the time to provide us with your feedback. We apologize for the level of service you were provided by NALN. We have added you to our decline contact list and will no longer be reaching out.
Initial Complaint
08/27/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was told that my car was refinanced and then I didn't have to make a payment to the current loan company for my car payment. A week after I get told that I got approved for the refinance and then everything was confirmed and finalized I got a letter from them saying that I was not approved and now since I couldn't make the payment for my car to my original loan company they sent out a letter for the missed payment and I might get my car repoed. That's going to cause a lot of issues because my mom has doctor's ************ for the heart doctor and those are ones she cannot miss. I also have my son that comes down so I need a vehicle to go to the store and get food and things we need while he is with me.
Business response
09/06/2023
Thank you for taking the time to provide us with your feedback once again. We apologize for the level of service you were provided by NALN. Per the conversation with our Loan Manager, you were advised that NALN was unable to secure a loan approval per your request. If you have any additional questions, please contact our **************** Manager ************
Customer response
09/13/2023
I was told that I was approved for the refinance and then after everything was confirmed I got a letter saying I wasn't. False advertising...
Business response
01/24/2024
Thank you for taking the time to provide us with your feedback once again. Per the conversation with our Loan Manager on 08/31/2023 you were advised that NALN was unable to secure a loan approval per your request. If you have any additional questions, please contact our **************** Manager ************
Initial Complaint
08/23/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I refinanced my loan in August, 2023. Everything was going well until it got to signing the paperwork. The agent who assisted me told me that it was compulsory to sign for gap insurance and other two insurance. I told him several times that I didnt want to sign for any insurance. I also told him that I already had gap insurance so I dont need it. I also wasnt interested in signing up for any other insurance. He told me that they couldnt process the refinance if I did not sign up for the multiple insurance. So I reluctantly had to ding up. Then he sent me a document to sign stating that I wasnt forced to sign up for the insurance and it was totally optional . I told him that hes forcing me to sign so why would I sign this document. He reiterated that I still had to sign or else the refinance wouldnt go through. So I had to sign. Afterwards, I was very disturbed about everything so I asked around and found out that what they did was illegal. I called them and they told me they would cancel the insurance but a manager has to do that. They told me a manager would call me but no one did. I have been calling them for days to cancel but no manger calls me back to cancel. It likes they are playing a game with me and taking me for granted.
Business response
08/31/2023
Thank you for taking the time to provide us with your feedback on your recent vehicle refinance. We apologize for the level of service you were provided by NALN.Your refund request has been completed. The cancellation check will be mailed to your new lender and applied to your loan. This matter has been resolved.
Initial Complaint
06/29/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Business offered a loan modification. ************** so figured would fill out online and get a quote.Instead of getting a quote, I am bombarded by emails, texts and phone calls by Numerous people with the Business. This is every day and ************** a day for over a week. Bad Business practices
Business response
08/31/2023
Thank you for taking the time to provide us with your feedback on your recent vehicle refinance inquiry. We apologize for the level of service you were provided by NALN. We have removed your information and will no longer contact you. If you choose to remove yourself and opt out from all prescreened marketing material, please call ************.
Customer response
09/01/2023
unacceptable business practices
Business response
09/15/2023
We apologize for the quality of service you received. As we have already stated, we removed your information from our database and won't be contacting you again. To opt out of receiving any more prescreened offers, please call the phone number provided ************.
Thank You,
Initial Complaint
05/17/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have received multiple pieces of spam mail offers from NALN with vaguely threatening printing contained on the mail stating things like "Final notice enclosed" "immediate action required" and "Possible action imminent open immediately". Despite many notices stating they are final, it is not. I have attempted to contact this business to have myself removed from their mailing list and my contact information disposed of, but the business has not ceased sending me the spam mail. This mail does not actually contain information about my or anyone's accounts, but instead offers for special loan rates they offer.This type of mail is disturbing and obnoxious to myself personally to constantly receive, but downright dangerous and predatory to utilize as an advertising tactic, which seeks to take advantage of confusion or fear and is particularly dangerous to the disabled or elderly.
Business response
05/23/2023
Thank you for taking the time to provide us with your feedback. We apologize for the level of service you were provided by NALN. If you choose to remove yourself and opt out from all prescreened marketing material, please call ************.
Thank you,
Customer response
05/25/2023
I have already attempted to contact the company to remove myself from their mailing list. They have not removed me from their mailing list despite my attempts to remove myself. As I have made it clear I have attempted this strategy already, I do not believe this even qualifies as an attempt at resolution.
Business response
06/05/2023
To opt out permanently: Go to optoutprescreen.com or call 1-888-5-OPT-OUT ***************) to start the process. To complete your request, youll need to sign and return the Permanent Opt-Out Election form (which you get online) once youve started the process.When you call or visit optoutprescreen.com, theyll ask for your personal information, including your name, address, Social Security number, and date of birth. The information you give is confidential and will be used only to process your request to opt out. Once this is completed you will no longer receive pre-screened offers.
Thank you,

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