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Business Profile

Online Retailer

IMobie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to recovery family photo off an old phone so I went on site ordered with my bank debit card . The link they sent to me after download never would open so I asked for my money back within same hour of purchase. And keep in mind I pay with my bank debit card now they send back and asked me for my bank account number my routing number some other numbers it doesn't even pertain to my order and I'm just thoughtful they just scamed me out of my money

  • Initial Complaint

    Date:10/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company I was using trying to track my lost sister, iit was not efficient in help the detectives and me find my sisters. I have never used the product, and have been charged twice. annually I thought the subscription was cancelled and just left it alone. now i'm being charged again, requesting a refund again with no response or recognition, and no way to cancel my subscription.

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 31, 2024 I purchased the AnyUnlock Download to unlock my phone. I inadvertantly bought it for an IPhone but I have an Android. I realized my mistake as soon as I opened the program and I contacted them through the refund support link. They responded quickly and opened a ticket on Aug 1, per their 24 hour policy. And despite numerous attempts to log into my account to check the status it won't allow me in. I tried to submit another refund request and it doesn't allow me to submit it while the other ticket is still open. I was charged $42.39 for a product that I never used and

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Okay well since getting a refund for your product isn't possible I feel the best course of action so make sure it doesn't happen to anybody else.. ****** review from *******************:iMobie - "I recently used the service to attempt and unlock on an android, well it's been many months now I've attempting to get my money back to no resolve so not so reason I guess. They continue to dance around showing out any money to dissatisfied customer and the service didn't even work. Would have advice probably just get a new phone Don't bother with these stingy unconcerned losers using auto replies while eating their bonbons. -****************"

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Software offered to recover data on phone. Software corrupted phone and made the problem worse. No response from company. I filed tickets, no response. I tried to put in a request for refund and recompensation for damages, but it wont let me contact them, due to "open ticket" that company has refused to answer. They say 24 hours. It has been many days and no response.

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought a unlock program from them one that was a temp program and a second one which was suppose to be the full program one cost me ************************ 69 neither program worked so i requested a refund they refunded me the 43 one but still (over a month later) and i still have notr recieved my 69 refund they sent me credit notes (Which my bank will not accept) ive been waitoing on my bank to refunbd me the money for over 2 weeks now.....dont buy nothing from this company they will scam ur money and NOT return it for false advertising of a program that doesnt do what its suppose too.....

IMobie is NOT a BBB Accredited Business.

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