Business ProfileforFlat Roof Pros

Flat Roof Pros did my roof a few years ago and we had multiple issues as soon as they "finished" the job. The roofing material they did our flat roof with was cracked everywhere and leaking immediately after they did the job. We have a 20 year contract/warranty with them but they haven't been responding to multiple attempts to have them come fix the leak in the last year.The leak we had before we hired them to redo our entire roof was still. It took months of calling, emailing, and even showing up at their office to get anyone to respond to come back out to repair the leak. When they finally came out we asked about the cracks thinking that was not normal and they said as long as it wasn't leaking it was fine. They patched the leaking area and left, however it still leaked AGAIN and in the months it took us to get them back out for a second patch a new leak sprung up and started leaking into our house. This time when they finally returned they patched both leaks, however only one is fixed and the second newer leak is still leaking into our house. I called and emailed for months again with no response and recently found that the owner has moved out of state and it appears Flat Roof Pros is no longer in business even though their site is up and running. So after years of terrible service and a crappy roof job and thousands of dollars, I'm stuck with a cracked and leaking roof with buckets inside my house to catch the water.According to BBB, Flat Roof Pros alternate business name is Roofchecks.com. I contacted them and found the owner is Flat Roof Pros' brother and the two companies used to be affiliated, however Roofchecks.com also doesn't honor Flat Roof Pros contracts and also doesn't repair flat roofs. In speaking to a third non-affiliated roofing company, they are questioning whether Flat Roof Pros even used the materials as stated in our contract. They think they may have used a discontinued and defective product instead of the one listed in our contract.