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Business Profile

Live Streaming

Willow TV International, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Live Streaming.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Willow tv to watch *************************. They are advertising that *********** *** be watched on "willow tv". After signing up when I could not see any live broadcast, I am being told to subscribe to "********" and they give me a half off code. It is either their own platform where you have to further subscribe to access live********. I have the signing up email saying world cup******** access. Now I have cancelled my subscription but I want my $10 back. They also do not have any contact number, what kind of a service registered in ************* does not have a number to call? A sham one for sure. I want my refund. Thank you.

    Business Response

    Date: 11/16/2022

    Business Response /* (1000, 5, 2022/10/28) */
    Package Name: Willow Monthly Subscription

    Customer will have full access till 6th, November 2022.

    Ours is a recurring subscription and the bills are generated in a 30 days cycle. All cancellations are required to be cancelled at customer end or communicate to us before the bill is generated. Customer processed cancellation post billing cycle for the User ID *********************** and we confirm that the customer card will not be billed henceforth.

    Enclosed Cancel confirmation, customer communication and termsofUse attachment for reference. Therefore, I request you to undo the chargeback and credit us the amount.

    CUSTOMER latest LOGs post billing
    MatchId BaseURL Type DeviceType Created Date IPAddress Country
    **** 0 LIVE ****** 2022-10-24 11:32:19 ************* US


    Consumer Response /* (3000, 7, 2022/11/04) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    The subscription did not provide any access to ************* as promised. They should refund my subscription.


    Business Response /* (4000, 9, 2022/11/10) */
    Refund is possible only if notified within 24 hours of the billing.

    Customer Latest LOGs as below post billing dated 7th, October 2022.
    MatchId BaseURL Type DeviceType Created Date IPAddress Country
    **** 0 LIVE ****** 2022-10-24 11:32:19 ************* US

    We confirm that you will be able to watch all the events listed in our willow fixtures except the series mentioned (Live Coverage only On Willow HD TV Channel) for which we do not have broadcasting rights online.

    The information about TV Everywhere events is available on our Willow banner and Willow fixtures page in case you have not noticed.

  • Initial Complaint

    Date:10/03/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company makes it very difficult to cancel your subscription be careful with them. To cancel your subscription you have to email them and ask them to cancel. Then they replied the next day asking why I want to cancel. I told them I just want to cancel because I am no longer interested in it, I got no more replies from them only for a few days later I notice that I am being charged for another month. Then I contact them and they are telling me after this new month is up they will cancel it. Keep from this company they are dishonest

    Business Response

    Date: 11/07/2022

    Business Response /* (1000, 8, 2022/10/22) */
    Refunded $9.99

    Package Name: Willow Monthly Subscription

    Ours is a recurring subscription and the bills are generated in a 30 days cycle. All cancellations are required to be communicated to us before the bill is generated or cancel at customer end by logging to willow registered account. Customer cacnelled on 4th, October 2022 for the User ID ********************** and confirm that you will not be billed henceforth.

    Enclosed Cancel confirmation, Customer communication and termsofUse attachment for reference. Therefore, I request you to undo the chargeback and credit us the amount.


    Consumer Response /* (3000, 10, 2022/10/24) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I canceled on the 1st of October not the 3rd and I have the evidence to show. They even replied to me on the 2nd of October saying if I am sure that I want to cancel because they have an interesting lineup of sports coming up. And I replied telling them to cancel it. They make it so difficult to cancel because you have to email them that is the only way to cancel. And they choose when to reply. But I requested the cancelation before the billing cycle had finished so that I would not have been charged a new month. And they waited until the 3rd when the new cycle was to start and charged me again. I would never go back to willow tv

Willow TV International, Inc. is NOT a BBB Accredited Business.

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